The Armstrong Company

I would not recommend Armstrong Moving & Storage based on my experience. Before our move, salesman Tom Allmon visited our home and discussed Armstrong providing packing services. He even mentioned using donated boxes to help reduce costs. Based on those conversations, we received an estimate of approximately $5,070. When the moving crew arrived, we were unexpectedly told that Armstrong's paperwork indicated we were responsible for packing our own belongings. This had never been communicated to us.

Horrible. Lost our items and offered no accountability, did not look just offered a portion of the cost to replace. Rude and snarky customer service no remorse or apology for losing personal belongings

Had a small move and was quoted six hours in July. I thought that was alot of time because of the few items being moved but was assured if we used less that a partial refund would be given so I agreed and paid. The move was great and was only three hours to the mintute of completion. The mover asked me to sign the paperwork and assured me he would fill out everything on his end later and that it was simply saying the job was complete and nothing was damaged so I agreed.

We moved from Hornlake Ms to OliveBranch Ms literally 20 minutes down the street. While packing my house 2 movers dropped my couch on the ground twice. While one tried to get a grip of it the back ripped off and 2 small holes are on the top of the couch. Also while moving the furniture into the new home another mover dropped the kitchen table breaking it. The supervisor that was here said where is the glorilla glue so yeah they glued the legs back on then wrapped tape on it to hold it in place.

I am not sure where to start, plan was to pack on Monday (Oct. 16th)...load truck on Tuesday. Monday Mike(the driver) and two men arrived and started to pack about 8am, by the time they left at 4:30ish not even half the house was packed. Tuesday morning got a call from Mike saying truck broke down and he would be there as soon as he could, in the mean time the other two men continued to pack. By 2pm Mike called saying truck would be fixed by morning and he would be there first thing in morning to start to load.

DO NOT LET JOEL THOMPSON MOVE YOU!!! He damaged and lost so many items it is unreal. He improperly packed literally everything in my house. They allocated 3 days for him to pack my house. He did it in one day and it shows. Every single box was packed as if as soon as a box was assembled people from every room in the house came and put items in that one box. Everything was mislabeled. Over half the items didn't even have item number tags.

Was informed the Packers would be at my place between 9am and 11am today. St 11:30a still no one. Got a call from Donna, checking in. She was surprised they weren't here. She checked and said they'd be here between 12 and 2. It's 3 now and still no one. I regret choosing them. Got a call at 4 saying they wouldn't be here today. The president called me and was dismissive of the fact that they had me sit here all day waiting on them and then no one showed up. DO NOT RECOMMEND THIS COMPANY.

I'd give half a star if I could. This company had eight weeks to plan our delivery and two to fine tune it... Well they failed and because of INFERIOR EQUIPMENT!!! Can you imagine TWO TRUCKS BROKEN DOWN for the same delivery? No direct phone calls nothing but excuses. Typical poor poor service from about southern run company.. Meanwhile will be sleeping in our car because $100.00 a night hotel reimbursement won't pay for a fleabag motel in Memphis.