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The Firemen Moving Co

Mover in Bowling Green, Kentucky

Google rating

4.4

Ratings counted

115

Are 1 or 2 star

13.9%Above typical

The rating breakdown

16 of the 115 ratings in Google’s published star breakdown for The Firemen Moving Co are one or two star.

Against other listings in Bowling Green

This company13.9%
Typical listing in Bowling Green5.3%

8.6 percentage points higher than the middle of the 16 listings in Bowling Green we can publish a rate for.

Google’s published star breakdown

Distribution of star ratings as published by Google
RatingDistributionCountShare
5 star
9179.1%
4 star
43.5%
3 star
43.5%
2 star
21.7%
1 star
1412.2%

Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.

Against every mover we can rate
0–5%
7,048
5–10%
1,993
10–20%
1,265
20%+
454

The marker is The Firemen Moving Co at 13.9%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.

Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.

What the complaints say

Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for The Firemen Moving Co, counted by matching the words they used.

  • Damage to belongings3 · 38%
  • Price rose after the quote2 · 25%
  • Crew conduct2 · 25%
  • Claim or refund went nowhere1 · 13%

Counted across the 8 one and two star reviews we have read for The Firemen Moving Co. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.

In their own words

1-star Google reviewBarbara P.Edited a year ago
My moving experience was not goodI'm. We told the movers before they began that I had expensive cherry bedroom furniture that they needed to take care of. I ended up with damage to my dresser, my bed, my lingerie chest and my leather chair. I'm very disappointed. I wish I'd never called them. I'm still waiting for someone to contact me regarding my damaged furniture. The day that I moved they sent 3 college students to move me. I know this because I asked them if the are firefighters.
Reply from the business

Barbara, we're truly sorry to hear that your move in 2021 left you feeling disappointed. We understand how important your belongings are, and it’s never our intention for a customer to feel this way. … More

1-star Google reviewArielle S.7 years ago
The movers were good, but this is a very shady business. I called to quote two hours of moving and they said it would be $200. I somehow have to pay now $200 for 45 min of moving because I now have to pay for their travel time, which they didn't tell me until after the work was done. They are 13 min drive from my house according to Google maps.
Reply from the business

Hi Arielle, While we are glad you had a good experience with our moving team, we are very sorry to hear about your billing issues. We were under the impression that your … More

1-star Google reviewJustin W.3 years ago
We hired to The Fireman Moving co to move laboratory items for the USDA. They did great the first two moves then on the third they sent out two inexperienced movers. They broke a $14k piece of equipment, talked to the owner and everything was good to fix it. Then he went ghost and said he is insured but only for .30 cents a pound. He said that if I were a local company and used him more he would pay to fix but since I wasn't best of luck. I don't recommend this company all!
1-star Google reviewJay W.2 months ago
Used this company to move into my new house. During the move, my TV screen was damaged with two gouges directly in the screen itself. They even sent someone out to inspect it, and his response was basically, “Yep, something rubbed against it. We’ll be in touch.” Unfortunately, “being in touch” turned into them denying responsibility because TVs are supposedly “too fragile” to cover. So now I’m left with a damaged TV that their own representative acknowledged was damaged during the move.
1-star Google reviewSusan J.10 months ago
Terrible experience for us. They charged us twice the amount of the estimate! It took all day and all evening to move four bedrooms of downsized furniture. Men couldn’t put washer and dryer hook ups back together. Washer ended up leaking on floor. Men couldn’t put bed back together well and had braces and screws left over. It took over a week for someone to come back and fix the bed, after he stood me up once. Most of the men weren’t firemen. One was a college student, nice but untrained.
1-star Google reviewLaska W.3 months ago
Need to make sure your drivers can pass a driving test prior to hiring them. Today your drivers pulled into into oncoming traffic on cemetery road and came within inches of plowing into us, so much so they push us into the other lane as we almost hit the car in the lane next to us.
Reply from the business

We take any report of unsafe driving very seriously. We understand this is referencing an incident on Cemetery Road, assumingely … More

1-star Google reviewCourtney S.2 years ago
So right before this weekend, I assisted with a move. And previously I have used The Fireman Moving Company. At that time apart from the receptionist being rude and demeaning to me on the phone I had an overall decent experience with their …
1-star Google reviewCassy B.2 years ago
I had such high expectations because they came recommended. There were two guys and the younger one was very professional. The older one with him spoke to me so poorly because my boxes weren’t taped. I cried twice begging them to help me …

What satisfied customers point to

The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.

  • Worked hard and fast6 · 38%
  • Professional and courteous5 · 31%

Counted across the 16 four and five star reviews we have read for The Firemen Moving Co. A review can mention more than one thing.

In their own words

5-star Google reviewKathi F.2 months ago
David and I want to thank you for being so accommodating and Professional with our move from Bowling Green to Louisville. Matthew and Felipe were amazing. They were so professional kind and efficient. It was a wonderful experience.
5-star Google reviewNathan R.a year ago
The guys ar Fireman Moving Company (Coco and Getty) made the move worth it. They spent 5 hours with us and didn't get irritated when we had them take furniture back and fourth to the truck because we couldn't decide if we were moving it to another location. 🙂 …
5-star Google reviewDenise I.3 months ago
Words can’t describe how wonderful Fireman Moving company to work with. The people were amazing. All of our furniture and household items arrived and nothing was missing or broken. They put everything were we needed it. I would recommend them to everyone.
Reply from the business

This kind of review honestly means the world to us. Thank you for trusting The Firemen Moving Company with something as important as your home and everything in it. Hearing that our team took great care of your belongings, got everything delivered safely, and helped place things where you needed…

5-star Google reviewEb H.a year ago
Great experience from the first call to set the date, to easily and efficiently getting a quote to the moving day. Clare, Bill, Randy and Jackson were all great to work with. Highly recommended!!

What Google’s own summary highlights

Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.

  • pricing12
  • courteous staff7
  • friendly movers5
  • small furniture moving4
  • hardworking staff4
  • careful with property3
  • efficient movers3
  • moving-related junk removal2
  • fast moving2
  • deposit2

What the company says about itself

Taken from The Firemen Moving Co’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.

  • Says it is licensedsays on their website
    Show the text this came from

    “1-1755 Request Quote Residential Moving Licensed, Insured, and Reliable From Local to Na”Raw text captured from the page, including any surrounding navigation.

  • States how long it has tradedsays on their website
    Show the text this came from

    “…professional household movers for over 30 years, providing residential moving services”Raw text captured from the page, including any surrounding navigation.

  • States a founding yearsays on their website
    Show the text this came from

    “0) 791-1755 Request Quote Request Quote Since 1992 Professional Firemen. Professional Move”Raw text captured from the page, including any surrounding navigation.

  • Says it is insuredsays on their website
    Show the text this came from

    “Quote Residential Moving Licensed, Insured, and Reliable From Local to Nationwide,”Raw text captured from the page, including any surrounding navigation.

Where else this company appears

Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.

  • yelp.comreviews

Before you hire The Firemen Moving Co

Whatever this company’s numbers say, the same handful of things go wrong on a move. These guides are how to keep your side of it tight.

All moving guides →

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