The Quality Movers
Google rating
4.9
Ratings counted
112
Are 1 or 2 star
1.8%Unusually few
The rating breakdown
2 of the 112 ratings in Google’s published star breakdown for The Quality Movers are one or two star.
Against other listings in Garland
1.1 percentage points lower than the middle of the 14 listings in Garland we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 108 | 96.4% | |
| 4 star | 2 | 1.8% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 2 | 1.8% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is The Quality Movers at 1.8%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for The Quality Movers, counted by matching the words they used.
- Damage to belongings1 · 50%
Counted across the 2 one and two star reviews we have read for The Quality Movers. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I rated them a 1 only because i cant rate them a 0. They seem very nice and great at the beginning. But they broke my dryer air vent., they broke my tv stand and still have not replaced it and i moved in March 2019. They did not hook up my washer when they moved it. Julian told me they will put the boxes on the proper rooms if i labeled them. When the movers showed up they said they dont do that. It was a huge headache. I would not recommend them to no one. I could have given them alot of buisness but not now.
I deleted my original post because the owner told me I better remove it. I have shared copies of the text and have proof of our correspondence just in case this escalates. As a paying customer I have a right to share my experience. I asked the owner if his guys would be wearing masks and he said yes but gave me grief about it when he arrived. There is also a 3 hour minimum that was not shared with me ahead of time. Reviews should be used as a means to improve your business.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous45 · 45%
- Careful with belongings20 · 20%
- Worked hard and fast18 · 18%
- Turned up when they said16 · 16%
- Price matched the quote8 · 8%
- Kept in touch3 · 3%
Counted across the 99 four and five star reviews we have read for The Quality Movers. A review can mention more than one thing.
In their own words
To be honest, five stars is not enough to rate these guys. This is such an amazing company. Fabian and his guys are the absolute best. I had called several companies and did not get any reasonable prices or professionalism. Fabian gave me a reasonable price, date and time and he stuck with it. These guys are on time and get straight to work. I was amazed at how they wrapped my furniture and took it down three flights of stairs without bumping or scratching anything.
Thanks to David and Nelson for frequent communication regarding sign-up and follow through on moving services provided today! Thanks for excellent service and genuine courtesy which from my experience as one who provide services for others is a great asset that determines one's success in life's pursuits. As I mentioned to David on Saturday when I signed up for Quality Movers that when one foed there best, God will always find a purpose. Thank you immensely for your "quality service" Prayer and Peace, Shirley Friar
These guys are the REAL DEAL. I used Fabian and his crew for a move in October 2020 from an apartment to a house. Everyone wore masks as well. They did such a great job that we used him a second time to move items from our old storage in Richardson to another storage near our new house. In both moves, nothing was broken and no items were misplaced or stolen. I mention this because when selecting a crew, these were the needs that caused the most worry.
Incredible experience with these movers! From the very beginning with the initial quote I could tell they were professional and curtious. Fabian gave me a reasonable price and stuck with it. No hidden fees which I was worried about. So I was very happy there. They arrived on time, if not early and even sent me a text with an ETA. Each mover was very respectful. “Yes ma’am and no ma’am” the whole time. Wrapped all my large items and handled everything with care. All my stuff was intact upon arrival to my new place.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- crew11
- kind staff8
- room setup7
- hard working staff4
- quality of work3
- no broken items3
- truck packing2
- last minute help2
- safe moving2
- affordable2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews
- mapquest.comdirectory
- chamberofcommerce.comdirectory
- yellowpages.comdirectory
- manta.comdirectory
- facebook.comsocial