Ward North American - Dallas–Garland Movers

If I could give zero stars I would! This company, its driver and movers are careless and irresponsible. They gave us such high expectations at the time of contract but ended up delivering our household good cross country damaged (so many heavy boxes stacked on top of lighter ones that boxes were crushed and some contents damaged, furniture damage, etc ). They also damaged our brand new home when they brought the items inside.

I had a time scheduled for an in home survey and he rescheduled for a simple phone call. After telling me I would have a quote that day he never sent it and I had to ask for one days later. That should have been the first clue this was not a service based company. Once I finally got my quote I declined it because I had obtained the same services with lower pricing with much better service elsewhere. My rep, Kris, then proceeded to tell me that “We certainly don’t strive to be the cheapest move possible”.

I would like to commend the exceptional customer service and the remarkable responsiveness of the coordinators, making me inclined to give a 5-star rating. However, I feel compelled to share my overall experience with the delivery service, which unfortunately was not as positive. One of the significant challenges I encountered was the loss of a considerable number of items during the move. Despite my efforts to seek assistance, the company has been unyielding in replacing the lost items.

A TERRIBLE experience. Thousands of dollars in damages as a result of this move with Ward. The pack-out was very bad. Not enough people assigned to packing and when it was time to load, packing was rushed and incomplete. Loading was rushed and VERY rough. Some items delivered that were never wrapped or boxed. The pack-out driver would put codes, on the inventory/packing documents, that indicated damage. Many times, it was on undamaged items that were factory distressed furniture.

Horrible experience and one of the worst companies I have ever dealt with. They damaged most of our furniture because they didn't wrap furniture in moving blankets and tape items completely. They also stacked incorrectly by placing fragile boxes on the bottom under heavy items. Boxes were crushed! , Expensive furniture was forced into place against the ceiling, and the movers allowed everything to shift/fall over on top of lower items. They treated everything with disrespect.

I had the worst experience using Ward North American. They arrived completely unprepared to pack up pictures and other specific items even though it was discussed beforehand and listed in the contract. That was nothing compared to the experience I had receiving my belongings though. I had been told that I only needed to let them know a few days ahead of time when I would like my belongings to arrive.

The only reason I'm giving this company 2 stars instead of 1 was because the driver and actual movers were friendly and hard-working (they get 5 stars). The company itself, however, is unreliable. I solicited estimates to move my household from Texas to another state 12 hours away. Ward was one of the companies that provided an estimate and assurances that they would get my furniture and belongings to the destination on time.

i Initially wrote a very positIve review based on our experience with the representatives from Ward North American, who seemed quite professional, as well as the excellent team of packers. But our delivery experience was not acceptable- not enough people to unload the truck and we ended up working from 7:30 am to 10:40 pm- I felt pressured to sign off because it was late, we were very hit and tired and had not eaten.