The Right Move
Google rating
4.9
Ratings counted
57
Are 1 or 2 star
1.8%Unusually few
The rating breakdown
1 of the 57 ratings in Google’s published star breakdown for The Right Move are one or two star.
Against other listings in Bozeman
About the same as the middle of the 16 listings in Bozeman we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 56 | 98.2% | |
| 4 star | 0 | 0% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 1 | 1.8% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is The Right Move at 1.8%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for The Right Move, counted by matching the words they used.
- Late, delayed or a no-show1 · 100%
- Crew conduct1 · 100%
Counted across the 1 one and two star review we have read for The Right Move. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
They were a no-show. I texted the night before to confirm and all was a go. I called and texted Grant multiple times when the movers were late, and did not hear back from him. So unprofessional.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast9 · 39%
- Professional and courteous8 · 35%
- Turned up when they said4 · 17%
- Careful with belongings3 · 13%
- Kept in touch3 · 13%
Counted across the 23 four and five star reviews we have read for The Right Move. A review can mention more than one thing.
In their own words
Grant and his crew did an amazing job on our move. Grant is a good communicator and kept us informed throughout the process. The movers were timely, efficient, and careful, and all our furniture arrived without a scratch. They even helped us move furniture around at our new place. I highly recommend this company. Anna G.
Right Move did an outstanding job unloading, they were very accommodating to my requested schedule changes and communications were prompt and professional.Grant and Charlie were outstanding on move day. They were friendly, courteous and worked very fast. Will definitely use them again.
Grant and his team will most assuredly concur, this was ONE TOUGH MOVE. Two Antique wall cases 13'9" long x 8'6" tall and three 8' jewelry cases... not to mention the 5000 lb. safe (with extra help)... were all moved efficiently and safely. They also moved many of the work benches, parts cabinets and more... making the transition virtually seamless! He is thoughtful, caring and efficient.
Our experience with The Right Move was nothing but positive from the first phone call to the last hug goodbye. Grant was helpful scheduling our loading up in Livingston and we were so happy to learn that he and his crew would be available to unload us in Missoula. They were extremely careful with our goods and loaded and unloaded efficiently. Grant, Jose, and Will worked together like a well oiled machine. We had some heavy stuff!
Thank you Pam! It was so great working with you.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- courteous staff5
- timeliness4
- no broken items3
- scheduling3
- smooth communication2
- handling complex jobs2
- efficient crew2
- safe moving2
- expert packing2
- tough move2