Your Space Bozeman
Self-storage facility in Bozeman, Montana
Google rating
4.7
Ratings counted
149
Are 1 or 2 star
4.0%Around typical
The rating breakdown
6 of the 149 ratings in Google’s published star breakdown for Your Space Bozeman are one or two star.
Against other listings in Bozeman
1.7 percentage points higher than the middle of the 16 listings in Bozeman we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 123 | 82.6% | |
| 4 star | 14 | 9.4% | |
| 3 star | 6 | 4.0% | |
| 2 star | 1 | 0.7% | |
| 1 star | 5 | 3.4% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Your Space Bozeman at 4.0%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Your Space Bozeman, counted by matching the words they used.
- Damage to belongings1 · 25%
- Crew conduct1 · 25%
Counted across the 4 one and two star reviews we have read for Your Space Bozeman. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Absolutely bankrupt on customer service. I had called to clear up a misunderstanding that I apparently had with the end of my lease. Frustrated, but not rude, I explained what my expectations were based on conversations I had had with a rep when I informed I would be vacating. The rep on the phone proceeded to talk to me like I was a child with the attitude I would expect from someone working at the DMV in a large city. I don’t know if I’ve ever received such condescending and hostile treatment from a business.
My storage unit was just broken into. Since getting a unit at your space, unauthorized people have added and deleted my account info and replaced it with their own. After allowing someone else to purchase a lock and lock me out of my own …
Had my space for over a year. Paid on auto pay so no issues. I arrived to remove my belongings and there's another lock on the door on addition to mine. I called and called the number and only got voicemail. Finally I was able to reach someone that was not onsite (it was8am) I also had two people with me that I was paying to load my truck. The person said they would have the manager contact me ASAP.
Called to check availability and pricing (which wasn’t available on website). Reached an obvious call center, which is fine, but they refused to give me any information until I gave them a bunch of personal information. Bizarre… I decline. I just wanted to know if any units were available and at what price.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous6 · 43%
- Price matched the quote1 · 7%
- Worked hard and fast1 · 7%
- Kept in touch1 · 7%
Counted across the 14 four and five star reviews we have read for Your Space Bozeman. A review can mention more than one thing.
In their own words
I have been with Your Space for about a year now and I am so incredibly grateful for them! I couldn't believe the low ratings for them on Yelp until I saw the years they were posted - 2022 was the newest review. There must have been a major staff change or maybe ownership change. The more recent reviews through Google make much more sense! I was at another place in Bozeman for a long time until they sold to a nation wide corporation.
Thank you so much for the thoughtful review! We truly appreciate you taking the time to share your experience! We’re grateful to have you with us and are always here if you need anything.
Very good service. Been a customer for years. Never any issues. Great communication. Highly recommended.
Thank you for your awesome review and taking the time to do so! We appreciate you and your business. Cheers!
They helped me get moved in and out so quickly. Really helps during stressful moving times.
Thank you! We are happy to help!!
By Far the Finest ENTIRE Experience I have Ever had with a Storage Facility. I have been with Many Storage Providers and Your Space is the ABSOLUTE BEST. Everything from the quality and upkeep of the Unit(s) and Grounds to the Personnel. A Class Act.
Thank you so much for the thoughtful review! We truly appreciate you taking the time to share your experience! We’re grateful to have you with us and are always here if you need anything.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- paved lot6
- friendly management3
- quick response3
- security cameras3
- unit sizes3
- multiple entrances2
- fair pricing2
- gated access2
- well constructed units2
- safe environment2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews
- chamberofcommerce.comdirectory
- facebook.comsocial