The Storage Company
Self-storage facility in Carson, California
Google rating
4.8
Ratings counted
152
Are 1 or 2 star
2.6%Around typical
The rating breakdown
4 of the 152 ratings in Google’s published star breakdown for The Storage Company are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 141 | 92.8% | |
| 4 star | 4 | 2.6% | |
| 3 star | 3 | 2.0% | |
| 2 star | 1 | 0.7% | |
| 1 star | 3 | 2.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is The Storage Company at 2.6%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for The Storage Company, counted by matching the words they used.
- Late, delayed or a no-show1 · 33%
Counted across the 3 one and two star reviews we have read for The Storage Company. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
—I was asked to give five star rating— An older gentleman before me was reluctant but lady kept pushing for a five star review until he went out to get his phone and as came in she then snatched it as he showed it to her she took it and gave herself the rating. Funny 🤨 awkward moment. Yikes 😧 I'd appreciate if they tell us if are late with payments you'll pay other ppl's discounts! Be honest. Warning helps. Tatiana appears as a ray of sunshine.
Hi Jose, thank you for leaving a review. We always try to be transparent with all our customers. We'd love to go over our late payment policy to clear up any misunderstanding you had. At your earliest convenience, please email us at … More
IF I COULD GIVE THEM ZERO STARS I WOULD I DROVE FROM UTAH TO PICK UP MY BROTHERS BOAT THAT PASSED AWAY THEY WERE TOLD A WEEK A HEAD THAT I WOULD BE THERE TO GET IT AND TO MOVE THE CARS IN FRONT OF IT AND THEY DID NOT THEY WERE NO HELP WHEN I GOT THERE THEY JUST THREW THERE HANDS UP IN THE AIR I WOULD NOT RECOMMEND THEM TO NO ONE !!!!!!
Hi Chris, thank you for taking the time to review our facility. We apologize that you did not have a pleasant experience with us. I would like to connect you with a manager so that they can better address your concerns.
They keep raising their prices....outrageous. My original storage has doubled in 4 years while my Military Widows pension has only increased by $36 in that time frame, the increase has been ovee $75. They moved the Storage location further away from me, also. Bad Business Practices.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous3 · 16%
- Worked hard and fast2 · 11%
Counted across the 19 four and five star reviews we have read for The Storage Company. A review can mention more than one thing.
In their own words
Diana was incredibly helpful during my visit to the storage unit facility. She took the time to show me the unit, clearly explained all the details, and answered every question I had without rushing. Her professionalism and friendly attitude made the entire process smooth and stress-free. Highly recommend working with her!
Hello Mayur, thank you for your wonderful review! We’re delighted to hear that your experience at our facility has been so positive. Thank you for choosing us, and we’re here to help whenever you need it.
Mathew was very kind and helpful. Service from Diana the manager was quick and efficient. Really recommend
Hi Leanna, your feedback is highly appreciated. Thank you for the review!
Diana was fantastic and helpful when finding storage, touring the facilities and signing the agreement. Very satisfied with her service! Edit: we got to stay here 2 months for interior storage and it's been great! We are sad to move on from this place but will keep it in mind! There was electric hook ups near our spot to keep battery charged and we liked how secure everything felt for the inside space. Only down side was the facility wasn't 24hr access and so you need to plan around there operational hours.
Hi Kaylee, we appreciate the kind words and are glad we could provide you with a positive experience!
Best choice for storage around town. Very clean and organized. Staff is very friendly and informative. The easiest process for a storage I’ve had. Not time consuming they get you in and out while still providing great service.10/10 recommend
Hello Luz, thank you so much for leaving us a great review!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- renting11
- kind staff4
- discount4
- storage unit setup3
- friendly attitude3
- secure2
- speed2
- clean office2
- great deal2
- welcoming2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yellowpages.comdirectory
- chamberofcommerce.comdirectory
- yelp.comreviews
- superpages.comdirectory