Thompson's Moving Co.
Moving and storage service in Rochester, New York
Google rating
4.9
Ratings counted
61
Are 1 or 2 star
1.6%Unusually few
The rating breakdown
1 of the 61 ratings in Google’s published star breakdown for Thompson's Moving Co. are one or two star.
Against other movers in Rochester
1.6 percentage points lower than the middle of the 21 movers in Rochester we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 60 | 98.4% | |
| 4 star | 0 | 0% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 1 | 1.6% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Thompson's Moving Co. at 1.6%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous38 · 68%
- Worked hard and fast33 · 59%
- Turned up when they said16 · 29%
- Careful with belongings9 · 16%
- Kept in touch5 · 9%
- Price matched the quote3 · 5%
Counted across the 56 four and five star reviews we have read for Thompson's Moving Co.. A review can mention more than one thing.
In their own words
I used Thompson's Moving Co. for a local move on New Year's Day, 2021. I would highly recommend Thompson's Moving Co. to anyone who needs a reliable, professional moving service. Prior to the move Brent provided me with a reasonable quote and communicated consistently which definitely lowered my stress about moving day. On moving day Brent showed up on time, worked efficiently, and was extremely careful with everything. Brent is friendly and professional which was much appreciated. Thompson's Moving Co.
Thompson’s moving company is the best!! Brent and his team were extremely professional and arrived on time to move our things. They handled all of our possessions with care while still managing to get our move done in a timely fashion. The movers were very professional and respectful to my family and I, and I was charged a really fair rate for the moving job. I would definitely recommend using Thompson’s moving company for your next move. Thanks Brent!!!
Brent came to our rescue after another moving company bailed on us five days before we were set to relocate last month. He was prompt in responding to us, very professional throughout our encounter and got the job done. We hit a snag the day of pickup with his estimate of all of our 4 bedroom home belongings fitting on one truck not working out, but Brent quickly came up with a solution with one of his Colleagues that ultimately worked out in the end.
Huge kudos and thanks to Brent and his crew. They moved my wife and me yesterday on what felt like the hottest and most muggy day of the year. We had a big three bedroom move. Brent promised 3 movers and the truck and we ended up with four for the move at a rate cheaper than what companies want for two movers. They even hauled out some junk to the curb for me. Most of all... the crew absolutely husseled. We had enough stuff that they packed the 26ft truck to the brim and they had to do a second trip.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- careful handling12
- fair rate8
- polite staff8
- bed assembly3
- quick response3
- kind movers3
- easy move3
- affordability3
- moving large items2
- ambitious small business2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- facebook.comsocial