TNT Moving Services
Google rating
4.8
Ratings counted
50
Are 1 or 2 star
4.0%Around typical
The rating breakdown
2 of the 50 ratings in Google’s published star breakdown for TNT Moving Services are one or two star.
Against other listings in Auburn
About the same as the middle of the 16 listings in Auburn we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 48 | 96.0% | |
| 4 star | 0 | 0% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 2 | 4.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is TNT Moving Services at 4.0%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for TNT Moving Services, counted by matching the words they used.
- Damage to belongings1 · 100%
Counted across the 1 one and two star review we have read for TNT Moving Services. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
My husband and I engaged TNT Movers to move on July 19, 2019. They were recommended by several people and had stellar Google reviews. Our move was an unmitigated disaster resulting in over $6000 in damage to our home, our former home, our 2yo Samsung French door refrigerator was destroyed (dropped off of the truck twice), two pieces of furniture were damaged and they did not complete the contracted work.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous10 · 56%
- Worked hard and fast7 · 39%
- Turned up when they said3 · 17%
- Price matched the quote2 · 11%
- Kept in touch1 · 6%
Counted across the 18 four and five star reviews we have read for TNT Moving Services. A review can mention more than one thing.
In their own words
Very reasonable and great customer service ! We needed some help on a last minute move to Auburn. We had enough people to help us pack in Atlanta but needed help unloading in Auburn at my nephews 2nd floor apt.. I googled and founx TNT. Tayvon texted me right away, sent me an invoice and confirmed the time. he made it easy. We received a call on Saturday at 11:00 to confirm everything one more time. They made everything so easy and great communications. I put my trust in them and they came through.
Very efficient, reasonable priced and extremely professional moving service. Used TNT Moving for a pretty big job this weekend and couldn't be happier with how everything turned out. Booked them several weeks out and they provided an upfront quote that they stuck to. Very clear and frequent communication led to no surprises on moving day. They quickly, efficiently and safely moved all of our items. Will definitely be using them in the future if needed. Thanks again!
We did an in-town move just 3 miles away. They showed up on time, worked hard the whole time, and did a great job. They finished earlier than expected, so they charged me less than the estimate. which I already thought was a great price. Highly recommend.
You can definitely depend on these guys to help you through the very stressful moving experience. Their team of movers were dependable, professional and really worked well together as a team. In my opinion these were some really outstanding young men with very positive attitudes. I am glad I chose to use TNT movers on this move. I moved from out of state and hired TNT movers to help with the unloading of my moving truck.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- work14
- friendly staff8
- efficiency7
- truck4
- moving experience3
- punctuality2
- prompt movers2
- unloading help2
- efficient staff2
- careful handling2