Transport & Déménagement Dany St-Germain - Déménageur Trois-Rivières

Appalling service! No care was taken with my belongings, there was no work structure, and a blatant lack of professionalism! They broke three of my pieces of furniture, marked several walls in the hallways, and damaged my front door in a brand new apartment. I have to pay for the damages, and I had to argue with the woman in charge because they also wanted me to pay for their lunch break and their vape/phone breaks. A single trip that took almost six hours in total.

An employee parked in front of my building (exactly where I park) for no reason on a Saturday night at 9 PM. He was stuck in the mud all night until the next day. Instead of calling a tow truck to get him out, they completely tore up the area, leaving huge holes (because they tried to spin out multiple times—it's mud, not snow!) and left trash behind. They waited for it to freeze before leaving! How am I supposed to park with these huge, frozen holes?

This is the second time I've used this company. Last year around this time, I moved from Montreal to Shawinigan. Transportation, insurance, three guys for the move. Impeccable service. The movers were fast, efficient, and professional despite the infernal Montreal heatwave and my spiral staircase to the second floor. It cost me $1600. I didn't regret it at all. Money well spent for a quality move. I just moved from Shawinigan to Grand-Mère. Around the same time, with the same details as my last move.

The dining room table leg broke during the move on April 30th. They left with the broken leg and another one as a model for repair. Since then, we've made numerous attempts to contact them. Messenger, calls, texts, in person—all ignored… I managed to speak to someone once. They told me they would make a transfer as compensation, which never happened. Since then, we've made many more attempts to contact them and received no response. I've now reached the point of sending a formal notice…

My move was in 2022, but it was the worst move of my life. I've used other movers in the past, and with all of them, I've never had so much broken furniture or such a high bill, even though I've had the same things for a long time. At the time, I didn't post about it, but seeing all the other people complaining, I think the service is the same and people should be aware of it. Lately, I've been seeing their trucks, and the drivers' behavior leaves much to be desired.

Used this service last year. Several appliances were damaged and scratched due to carelessness. The service was very poor, they were late, and the three employees in their early twenties (who brought two other friends) were drinking alcohol between moves and were very arrogant. I definitely do not recommend them.

I also didn't like my experience with this company. Young, inexperienced people who shout at everything. They broke a glass pane on my china cabinet. It wasn't so bad, but I was told they would replace it. I'm still waiting for news. I've given up on them, but I needed to vent. I moved at the end of July.

On June 23rd, the movers broke my brand new refrigerator door. They were supposed to pay for a new one, as agreed with the company. Since then, I haven't heard a thing from them. I've sent them two emails and left two voicemails, all without a response. Pretty ridiculous!