Vista Park Storage
Self-storage facility in Kennewick, Washington
Google rating
4.7
Ratings counted
175
Are 1 or 2 star
2.9%Around typical
The rating breakdown
5 of the 175 ratings in Google’s published star breakdown for Vista Park Storage are one or two star.
Against other listings in Kennewick
About the same as the middle of the 18 listings in Kennewick we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 150 | 85.7% | |
| 4 star | 15 | 8.6% | |
| 3 star | 5 | 2.9% | |
| 2 star | 0 | 0% | |
| 1 star | 5 | 2.9% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Vista Park Storage at 2.9%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Vista Park Storage, counted by matching the words they used.
- Damage to belongings1 · 25%
- Crew conduct1 · 25%
Counted across the 4 one and two star reviews we have read for Vista Park Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I know this is long but PLEASE read all the way through if you’re considering this storage unit. I feel bad writing this review because my first experience about a year ago with Dana at Vista Park Storage was pleasant and professional - I left a wonderful review (but updating now). 3 months ago, my boyfriend and I needed a storage unit for our move and we left a good review then too because the move in experience was great.
First off there was a huge misunderstanding, I truly thought you had given notice. I am doing my best to accommodate every body. I was just trying to figure out when I would have a unit available. I in no way was rushing you out. I am sorry … More
Operater expects you to do his job and be security against other people also when gone posts a number to call but never answer the call
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous4 · 27%
- Careful with belongings1 · 7%
- Worked hard and fast1 · 7%
Counted across the 15 four and five star reviews we have read for Vista Park Storage. A review can mention more than one thing.
In their own words
Unloaded a U Haul for us. Very polite, friendly, careful, and put everything right where we needed it. They're the ones to call! The Olsons
Chris at Vista Storage was amazing. Iwould recommend this location to anyone. Helpful, friendly, and very quick!
Thank you Jason for the awsome review was a pleasure working with you and getting you the uhaul truck you needed for your move.
Chris, the manager was amazing, and very informative. Chris, made the process smother than I would ever expect when renting a truck and storage unit. Moving is a stressful moment that you don't need any added BS. If you need a easy and stress free storage and truck rental go here. Oh yeah thats right they also offer moving help if needed man they have it all there's not much else that I could say other than simply thank you very much.
I have been a Customer of Vista park Storage for the last 2 years. Chris the Manager goes above and beyond to make sure you are taken care of, checks the Units frequently and is always looking to Make it better for all of us. I am extremely happy and 100% recommend vista park storages. It is also very affordable.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- pricing19
- deals15
- security11
- owner4
- cleanliness3
- clean storage unit3
- customer satisfaction2
- moving supplies2
- honest staff2
- truck rental2