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Tropic Moving

Mover in Melbourne, Florida

Google rating

4.8

Ratings counted

247

Are 1 or 2 star

4.9%Around typical

The rating breakdown

12 of the 247 ratings in Google’s published star breakdown for Tropic Moving are one or two star.

Against other listings in Melbourne

This company4.9%
Typical listing in Melbourne2.4%

2.5 percentage points higher than the middle of the 21 listings in Melbourne we can publish a rate for.

Google’s published star breakdown

Distribution of star ratings as published by Google
RatingDistributionCountShare
5 star
23093.1%
4 star
52.0%
3 star
00%
2 star
31.2%
1 star
93.6%

Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.

Against every mover we can rate
0–5%
7,048
5–10%
1,993
10–20%
1,265
20%+
454

The marker is Tropic Moving at 4.9%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.

Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.

What the complaints say

Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Tropic Moving, counted by matching the words they used.

  • Damage to belongings5 · 50%
  • Price rose after the quote3 · 30%
  • Items missing or never delivered2 · 20%
  • Late, delayed or a no-show1 · 10%
  • Claim or refund went nowhere1 · 10%
  • Stopped responding1 · 10%

Counted across the 10 one and two star reviews we have read for Tropic Moving. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.

In their own words

1-star Google reviewMichel M.3 years ago
BEWARE THEY BREAK FURNITURE AND WILL NOT REPLACE OR REIMBURSE YOU FOR THE DAMAGES! I used Tropic Moving to help move all my large pieces of furniture. Two young guys showed up in what had to have been a rented Uhaul truck. There was no difference between their truck and one I would rent directly from Uhaul. They didn’t disclose additional fees I would incurs while wrapping up my mattress for instance. The WORST part was they broke the leg off my dresser.
Reply from the business

Michael, I am sorry to hear you had a poor experience with our claims process. As part of signed and completed move day paperwork and waivers, it is explained that we cannot accept responsibility for any and all damage that may arise during moving services.

1-star Google reviewTroy C.5 months ago
Horrible move - never will hire this company again - this was a move for a disabled veteran. They grossly over charged me by sending a crew of three and they did nothing - I will submit the photos of the unit but it was so bad we had to repack the front just to get the piano in. The crew was nice but way overwhelmed and not prepared. I contacted the owner about the issues and he refused to refund a portion of our money that matched our invoice. 1. They broke a night table 2. Lost hardware for my bed 3.
Reply from the business

Thank you for sharing your feedback. We care deeply about the quality of our service and always want to make sure the full context of a move is clear to anyone reading our reviews. The Refund Request: Before this review was posted, we send an email offering a two hour good faith refund.

1-star Google reviewemily E.a month ago
DO NOT HIRE this company. During our move, expensive and sentimental jewelry and watch went missing. When we contacted management to report this, they brushed us off and said there was nothing they could do and said that our items should be stored properly and should have been hidden from view. No investigation, no accountability, and no compensation was taken . The items were put away inside a drawer, they were not left out in the open, even if they were left out “exposed” it is no excuse for this.
2-star Google reviewAmy S.a year ago
While the two men sent to move my mother's things were professional, I'm not impressed overall. A mirror on my mother's antique dresser was not screwed back in place once it was in her new home, which resulted in it falling and breaking, as well as a deep gage that was left in her solid wood television stand. I called repeatedly to ask for help or a resolution. All I was told was that they could send a form we could fill out.
Reply from the business

Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and frustration this situation has caused both you and your mother, especially during such a difficult time. We strive to deliver the highest quality service, and it's clear we fell short in this instance.

1-star Google reviewKim E.5 years ago
I strongly DO NOT recommend Tropic Moving. The unprofessionalism from start to finish was appalling. What is even more disappointing is the lack of response by the owner, Dan and refusal to hold his movers accountable. At our sold property, two of the movers stood around chatting off and on the entire time. My husband observed them chatting in the back of the truck for over 20 minutes. This continued at our new home to the point I finally called Dan to complain.
Reply from the business

Kim, We are sorry you had a poor experience with our team. There are certain factors that can affect the time of a move and sometimes cause it to take longer than anticipated such as taking apart and putting back together furniture, oversized items, stairs etc.

1-star Google reviewKrista M.a year ago
WORST COMPANY EVER!!! The final bill was more than double what was quoted. The guys spent more time on their phones than packing. Attitude issues from team leader, including throwing garbage into boxes and open boxes of baking soda. Items not packed carefully and much was broken. But, the worst part was the stuff they STOLE FROM ME!! Including a nightstand made by my grandfather which was over 80 years old, another wood nightstand, a new microwave oven, and several expensive antique personal items.
Reply from the business

We’re truly sorry for the difficulties you experienced during your recent move with Tropic Moving. As a valued return client, we deeply regret that this move did not meet the high standards you’ve previously experienced with us.

1-star Google reviewRob T.a year ago
Damaged my furniture and a few things were missing and returned a few weeks later. Movers did not secure the load so when they came to my new home everything in rear of truck was in a large pile. They dropped my nightstand down concrete steps and didn’t say anything. Upon arrival there was a tv destroyed..mirror broke off spare door for my Jeep..scuffs on expensive real wood furniture. Had 25k insurance for damages and they paid $75. What a joke! My tool box was returned 2 weeks later.
Reply from the business

We’re deeply sorry for the challenges you faced during your move with Tropic Moving. We truly value your feedback and regret any frustration caused. We shipped forgotten items, such as your toolbox, back as soon as our crew returned from your long-distance move.

1-star Google reviewMatthewa year ago
terrible company never put your services in their hands guaranteed to destroy stuff then try to hide it or fix it all janky Wouldn’t trust them to move my cat to a different room
Reply from the business

This review was left by a former employee following termination and does not reflect a customer experience. Tropic Moving has proudly completed thousands of successful moves across Brevard County, and we remain committed to professionalism, customer service, and addressing concerns fairly whenever…

What satisfied customers point to

The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.

  • Professional and courteous117 · 54%
  • Worked hard and fast76 · 35%
  • Turned up when they said60 · 28%
  • Careful with belongings42 · 19%
  • Kept in touch13 · 6%
  • Price matched the quote3 · 1%

Counted across the 216 four and five star reviews we have read for Tropic Moving. A review can mention more than one thing.

In their own words

5-star Google reviewChristine M.4 months ago
Christine Martin 2 reviews·6 photos 26 minutes ago New Great price | $2,000+ How do I say enough about Tropic Moving Company. First of all it starts with their customer service on the phone Tiffany was very nice and helpful. She explained their services and cost well. The movers 3 guys and a truck showed up on time. They were all so nice, helpful, hardworking, polite, and really care about taking care of your household goods. They wrapped everything well and were careful with your things.
Reply from the business

Thank you so much, Christine and Tim—we truly appreciate you trusting us not once, but twice! It means a lot to hear this was your best moving experience, especially after so many moves. Thank you again for choosing Tropic Moving!

5-star Google reviewSusan B.6 years ago
Dan and Aaron gave me a quote and kept me updated on the plan for the day. The team arrived on time, and got right to work. We needed them to move items out of a storage unit into a shipping container. They worked carefully with my antique furniture and even carried some things by hand instead of using the hand truck. They were respectful and courteous and worked continually the entire time they were there. They were the perfect team for the job. This is the second time we have called upon Tropic.
Reply from the business

Glad we were able to help! Have a safe trip and best of luck in Hawaii!

5-star Google reviewTammy C.2 years ago
We used Tropic Moving to move from Palm Bay to Melbourne . We were downsizing to smaller room sizes but , not willing to give up stuff we didn't have room for . It seemed like total chaos we had so much and no idea where anything was going . Kobe, CJ and Keyvon were absolutely amazing . They sent a message the morning of the arrival and arrived right on time . Once I told them what was going, I probably didn’t even need to be there . All my furniture was well protected .
Reply from the business

Tammy, were glad your move day went so smoothly and you were able to get settled into your new home quickly. Our goal is to make life easy for you which it sounds like our crew did! We look forward to helping again in the future.

5-star Google reviewChristine M.4 months ago
How do I say enough about Tropic Moving Company. First of all it starts with their customer service on the phone Tiffany was very nice and helpful. She explained their services and cost well. The movers 3 guys and a truck showed up on time. They were all so nice, helpful, hardworking, polite, and really care about taking care of your household goods. They wrapped everything well and were careful with your things. I also noticed how polite they were to each other and how well they worked together.
Reply from the business

Thank you so much, Christine and Tim—we truly appreciate you trusting us not once, but twice! It means a lot to hear this was your best moving experience, especially after so many moves. Thank you again for choosing Tropic Moving!

What Google’s own summary highlights

Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.

  • polite staff17
  • professional movers13
  • efficient movers6
  • whole house move4
  • professional crew3
  • last minute move3
  • no hidden fees2
  • flexible scheduling2
  • punctual staff2
  • downsizing2

What the company says about itself

Taken from Tropic Moving’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.

  • Advertises a warranty or guaranteesays on their website
    Show the text this came from

    “…idential move, you can rely on our 100% satisfaction guarantee. Our dedicated customer service team is”Raw text captured from the page, including any surrounding navigation.

  • Says it is licensedsays on their website
    Show the text this came from

    “FL Services Commercial Moving Our licensed team ensures your equipment, desks, and”Raw text captured from the page, including any surrounding navigation.

  • Says it is insuredsays on their website
    Show the text this came from

    “…xperienced, and caring crews​ Licensed, insured and certified company​ Trusted and reli”Raw text captured from the page, including any surrounding navigation.

  • Publishes a licence or operating numbersays on their website
    Show the text this came from

    “Youtube CALL NOW FREE ESTIMATE Florida Registration No. IM2861 U.S. DOT #3125141 Serving All of Florid”Raw text captured from the page, including any surrounding navigation.

  • Advertises 24/7 availabilitysays on their website
    Show the text this came from

    “Suite F, Melbourne, FL 32934 Available 24/7—Call Us Anytime! Moving Services Availa”Raw text captured from the page, including any surrounding navigation.

  • Advertises free estimatessays on their website
    Show the text this came from

    “& Donations Storage Services Free Estimate Moving Blog Contact Us Employment Home”Raw text captured from the page, including any surrounding navigation.

Where else this company appears

Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.

  • yellowpages.comdirectory
  • chamberofcommerce.comdirectory
  • bbb.orgreviews
  • facebook.comsocial
  • yelp.comreviews

Before you hire Tropic Moving

Whatever this company’s numbers say, the same handful of things go wrong on a move. These guides are how to keep your side of it tight.

All moving guides →

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