Trunk Space Storage
Self-storage facility in Medford, Massachusetts
Google rating
4.9
Ratings counted
902
Are 1 or 2 star
1.7%Unusually few
The rating breakdown
15 of the 902 ratings in Google’s published star breakdown for Trunk Space Storage are one or two star.
Against other listings in Medford
About the same as the middle of the 3 listings in Medford we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 853 | 94.6% | |
| 4 star | 24 | 2.7% | |
| 3 star | 10 | 1.1% | |
| 2 star | 6 | 0.7% | |
| 1 star | 9 | 1.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Trunk Space Storage at 1.7%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast1 · 20%
- Kept in touch1 · 20%
- Professional and courteous1 · 20%
Counted across the 5 four and five star reviews we have read for Trunk Space Storage. A review can mention more than one thing.
In their own words
I went into trunk space storage today and Katie was extremely helpful. She was easy to talk to and very thorough. She listened to my problems and offered really good solutions. I’m appreciative for the great customer service I received today.
Thank you for the wonderful review, Gail. We’re delighted Katie was so helpful, attentive, and able to find great solutions for you. Please reach out anytime if you need further assistance.
Rented a storage online. Immediately got a call from Katie with detailed instructions on how to access my storage and even charged me for a lock that was left in my storage. I appreciated her quick follow up because it made the move in …
Thank you for the wonderful review, Robert. We're glad Katie could provide quick, helpful instructions and make your move-in easier. It’s great to hear you found the building clean and secure and felt comfortable leaving your belongings with us.
Staff was so sweet & helpful! Katie called me right after I booked online to introduce herself and to orient me to the property. She was extremely kind and friendly. It made a tedious process really smooth and easy. Thank you very much!
Thank you so much for your kind review, Melissa. We’re thrilled Katie and the team made the booking process smooth and easy for you. We appreciate you choosing our property and look forward to welcoming you again soon.
My husband and I had gone to trunk space after visiting two other storage facilities. We were beyond pleased with the manager Katie she had no problem showing us 4 different units. The place was very clean compared to what we had seen. Katie helped us reserve a unit and we went in 4 days later completed paperwork and started moving in. I am happy with everything this far. Highly recommend
Kathy, thank you so much for choosing Trunk Space and for sharing your kind review. We’re delighted Katie was so helpful and that the cleanliness and unit options met your expectations. We appreciate the recommendation and are here if you need anything as you settle in.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- unit selection40
- clean space8
- locker8
- secure storage6
- loading dock6
- convenient hours3
- safe building3
- furniture storage2
- climate controlled units2
- accessible units2
What the company says about itself
Taken from Trunk Space Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“- 6pm Customer Support: Mon Available 24/7 Tue Available 24/7 Wed Available 24/7 T”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews
- yellowpages.comdirectory