Tuna Piano Service
Piano tuning service in Des Moines, Iowa
Google rating
4.7
Ratings counted
60
Are 1 or 2 star
6.7%Above typical
The rating breakdown
4 of the 60 ratings in Google’s published star breakdown for Tuna Piano Service are one or two star.
Against other listings in Des Moines
3.8 percentage points higher than the middle of the 20 listings in Des Moines we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 54 | 90.0% | |
| 4 star | 1 | 1.7% | |
| 3 star | 1 | 1.7% | |
| 2 star | 0 | 0% | |
| 1 star | 4 | 6.7% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Tuna Piano Service at 6.7%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Tuna Piano Service, counted by matching the words they used.
- Crew conduct1 · 25%
Counted across the 4 one and two star reviews we have read for Tuna Piano Service. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
If I could give a negative star it is well deserved. Called to get price range for moving piano, guy on phone was rude and if I didnt understand and asked what he meant, he repeated the same word only louder. Interupted me wouldnt slow …
We would never speak to our customers this way. Sometimes when customers call to get price quotes it's possible to get one company confused with another. We hope to have an opportunity to prove this to you. Jill we apologize for any confusion. Thank you
I was gifted a piano. I was reluctant to write this review because I didn't actually pay for him to move the piano, the estate of my late friend did. But the man who never did introduce himself was incredibly disturbing to work with. It was supposed to go into a small extra bedroom as I live in a small bungalow, but he refused to do that due the fact that his dolly wouldn't fit. He did not want to lift it and carry it a few feet.
D.D. is the neighbor to my customer. The customer who hired me to move her piano and then later tuned her piano was satisfied. We kindly ask you to remove this review. Thank you
Tuna, piano tuning can only tune with a mechanical box, he’s not capable of doing anything else, I had him tune my piano and he told me he couldn’t because there was issues with it, if you want your piano tuned and someone that knows what they’re doing contact the piano man, you can find him by googling piano man, he fixed my piano and tuned it for very little more than tuna charge me, and could not tune it!
I tune by ear when the piano is closer to pitch. I use "Sandersons Accu-tuner" when the piano is a half step down because of string stretching. This is standard practice in the industry and is approve by the PTG "Piano Technician Guild"
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Price matched the quote3 · 14%
- Turned up when they said2 · 9%
- Worked hard and fast2 · 9%
- Professional and courteous2 · 9%
Counted across the 22 four and five star reviews we have read for Tuna Piano Service. A review can mention more than one thing.
In their own words
Andy from Tuna Piano Service is fantastic! He quickly diagnosed the issue with the sticky key and took the time to explain everything in detail. His knowledge and passion for pianos really show, and he was incredibly kind and personable throughout the process. Fair pricing and excellent service—highly recommend!
Thanks Gina, It has been great working with you and I really appreciate your support. We are going to find you the perfect instrument that you can have many years of enjoyment. Look forward to speaking again. Thank you, Andy
We bought a used Yamaha piano from Andrew several years ago and have had him tune it regularly. He is on time, easy to schedule, and does great work. The piano sounds amazing (especially when he plays his amazing improv on it to test it out when finished - my favorite part!). We look forward to his tuning every time.
Kelly we really appreciate your support and I look forward to seeing you and your family once again. I really enjoy the children, they so full of optimism and vigor. Thank you
Andrew did a great job. Very friendly and professional. He did a thorough job of tuning my 20plus year old piano. He explained everything well. Zero complaints.
Thank you Somer for your support. I love your piano, it plays so wonderful and it really sounds great as well and Chris and I had a great conversation about sound science and the gift of music. It was a great pleasure working for you.
Andrew moved my piano from my parent's house in Kansas City, MO in 2021. This was a seamless process and he navigated the whole process with grace and dignity with my elderly parents. Since then, Andrew has tuned the Sohmer piano twice. This piano, that my parents bought in the late 60s, that myself and my siblings all played extensively in the 70s and 80s has quite a history and Andrew knows the history and shows the instrument the care that it deserves.
Thank you Jay, I really appreciate you and your families support. Our mission is to make instruments sound beautiful and make them available to musicians that really love music and want to play. You are a great musician, I really enjoyed the Joplin music today. Thank you...
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- piano moving11
- knowledgeable staff10
- fair pricing8
- tuner5
- promptness4
- clear explanations3
- responsiveness2
- used piano2
- easy scheduling2
- bass notes2
What the company says about itself
Taken from Tuna Piano Service’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States how long it has tradedsays on their website
Show the text this came from
“…as been tuning and repairing pianos for over 20 years in the Des Moines area, and he is certi”Raw text captured from the page, including any surrounding navigation.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“Flexible Scheduling Andrew is available 24 hours a day to talk piano or any other musical ints”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- mapquest.comdirectory
- yelp.comreviews
- yellowpages.comdirectory
- superpages.comdirectory
- facebook.comsocial