Twice the Space - El Paseo
Self-storage facility in Las Cruces, New Mexico
Google rating
4.3
Ratings counted
11
Are 1 or 2 star
Not enough ratings
The rating breakdown
Google shows 11 ratings for this business. Below twenty, a percentage swings too far on a single review to mean anything, so we don’t publish one. 2 of those are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 8 | 72.7% | |
| 4 star | 1 | 9.1% | |
| 3 star | 0 | 0% | |
| 2 star | 1 | 9.1% | |
| 1 star | 1 | 9.1% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Twice the Space - El Paseo, counted by matching the words they used.
- Damage to belongings1 · 50%
Counted across the 2 one and two star reviews we have read for Twice the Space - El Paseo. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
One star is still too much of a rating....considering they took and sold all of our stuff after they locked our unit cause it was broken into. They charged us $800 for a damaged door that was caused from a break in. They lied and said we new the people, when we didn't and their insurance we purchase even payed. They were just being dirty and looking for any excuse to take our unit. No notice at all was given and no regards for anything that was ours.
I assure you that the lien process was followed according to the law. The notice was sent to your last known address you provided when the unit was rented. The door being billed to you was not the reason your unit was auctioned, the unit … More
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous3 · 50%
Counted across the 6 four and five star reviews we have read for Twice the Space - El Paseo. A review can mention more than one thing.
In their own words
I had a unit at the Solano location for 7 years started out at 65$ but recently increased to 100$ for the larger unit. never had an issue or problem. Staff was very friendly and professional! One of the best storage facilities in Las Cruces. Unfortunately the price increases were out of my budget, other than that it’s well worth your business.
Thank you Ally! We are sorry the increases in the market had that effect. But we thank you for being a loyal customer for as long as you did. We wish you the best.
I’ve been dealing with Twice the space for maybe a year or two. They are some great great people great management trustworthy area for they provide cameras 24 seven I would highly recommend this place professional service you will receive if you rent from here. Thank you Miss Lujan.
Thank you Ms. Lujan for your review! Let us know if you ever need storage again in the future.
I've been renting storage for over 3 years now . Twice the space storage has been very great people. If I ever need a storage again I would rent through them again...
Thank you John! We would welcome you back!
Picacho location: Every one is so professional and friendly. Reasonably priced and clean unit, plus we never worried about the security for our unit.
Thank you Stephanie! We've really worked hard to make our facilities a place our customers feel safe and know their stuff is secure.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- rent2
What the company says about itself
Taken from Twice the Space - El Paseo’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“…online rentals and online bill pay 24/7 to make your experience quick and easy.”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- mapquest.comdirectory
- yelp.comreviews