Two Men and a Truck Moving and Storage
Mover in Hot Springs, Arkansas
Its address is in North Little Rock, Arkansas. It appears here because Google returns it for Hot Springs.
Google rating
4.4
Ratings counted
309
Are 1 or 2 star
13.6%Above typical
The rating breakdown
42 of the 309 ratings in Google’s published star breakdown for Two Men and a Truck Moving and Storage are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 252 | 81.6% | |
| 4 star | 6 | 1.9% | |
| 3 star | 9 | 2.9% | |
| 2 star | 12 | 3.9% | |
| 1 star | 30 | 9.7% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is Two Men and a Truck Moving and Storage at 13.6%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Two Men and a Truck Moving and Storage, counted by matching the words they used.
- Price rose after the quote1 · 13%
- Crew conduct1 · 13%
Counted across the 8 one and two star reviews we have read for Two Men and a Truck Moving and Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I used this company 4 1/2 years ago and was so very disappointed. The movers showed up and kept talking about the difficult move they had the day before and how tired they were! They then seemed to milk the time in order to get paid more. They took TWICE as long to move me out of an apartment than it took a different moving company to move me in; a little time difference is understandable but not twice as long. I had not acquired any other items - same move but twice as long.
Hello Kristi, We sincerely apologize to learn of this and can assure you this is not the norm at TWO MEN AND A TRUCK. We would be happy to speak with you further and encourage you to reach us directly at [phone removed].
This company gave inconsistent quote. Took half payment before service rendered and told directly they would take other half after move complete and took more than half and the quote was not what company took from my bank account. And when I reported and call to discuss and told manager I would report the unauthorized amount. The manager made direct statement saying " if you try and get your payment back we will put you in collection".
We're sorry to learn of this experience, Lauri. Please contact our office at [phone removed] to discuss this matter further. We take all feedback seriously and will address this with our team.
Let me just say, I truly had high hopes for this company, but was quickly face with a nightmare, and no one wanted to take full accountability for their actions. You're promise follow-up calls, but no one calls back, hiring lazy people who …
Hello Rose, We sincerely apologize for your experience. As the Movers Who Care®, we would like to make this right. Please feel free to contact us at [phone removed] as we are more than happy to discuss this in further detail.
I recently needed to move from my previous apartment (Gateway Woods) into my boyfriends apartment at The Pointe at Brodie Creek- and needed help moving my things. Unfortunately, my experience was terrible. The two men who helped me came on …
We're sorry to learn of this, Abigail. Please contact our office at [phone removed] to discuss this matter further.Abigail, we apologize for this! We always strive to provide 5-star service but it looks like we fell short with your experience and we apologize for this.
I had a poor experience with Two Men and a Truck. The initial impression was great but went down hill fast. The guys lacked training, supervision, and a general concern for my furniture. These guys were not professional movers. It took …
Hello Jay, thank you for bringing this to our attention. We are so sorry this occurred and that we were not able to provide the best service that we possibly can during your mother's recent move. We will take your feedback and handle this accordingly with our Operations team, and management.
Very very poor service. Used them for a move in-town. They quoted us at hourly rate with minimum hours, plus a rate in the increments of 15 minutes thereafter, plus travel charge - all of which we agreed to. They estimated approx. 4 hours …
TJ, thank you for your review and bringing this to our attention. We sincerely apologize for your experience and can assure you that frustrating customers is not what our company values.
Beware of Two Men and a Truck in Little Rock! Let me start by saying that Two Men and a Truck in Little Rock is an absolute …
Hello Kristi, Thank you for contacting us. It appears we have offered to pay for the damage based on the contract you signed in November. If you have any questions, please do not hesitate to call our office at [phone removed].
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous10 · 53%
- Worked hard and fast6 · 32%
- Turned up when they said5 · 26%
- Careful with belongings2 · 11%
- Kept in touch2 · 11%
- Price matched the quote1 · 5%
Counted across the 19 four and five star reviews we have read for Two Men and a Truck Moving and Storage. A review can mention more than one thing.
In their own words
This company was top notch from start to finish. Arrived on time and kept us updated thru out the moving process. I would 100% recommend. The customer service/ movers were friendly, courteous and professional. Thank you for a job well done
I've used Two Men and Truck moving company a few times now, and they never disappoint. They are very careful moving your items, great customer service, communication is amazing and it is at a reasonable price.
I highly recommend Two Men and a Truck!! From start to finish they made moving so easy! I was able to do a video walk through of my house for a more accurate quote. A Team of 3 men came and were efficient, friendly and professional. They never stopped!! They chatted with my son and I while moving things. My move was estimated to be 8 hours they were done in under 5. I highly recommend them! Best customer service I received throughout my moving experience.
Thank you, Jessica, for your wonderful review! We're thrilled to hear that our team made your move easy and enjoyable. We appreciate your recommendation and are delighted to have provided the best customer service during your moving experience. Thanks for choosing TWO MEN AND A TRUCK!
Everyone went above and beyond for me. They moved my pickup forward two days on short notice for me, and arrived right on time. All my belongings were packed with care. Everyone was friendly, and they made short work of the whole house! The drop off was outstanding. The guys went the extra mile at every turn. Even when I realized I told them something was supposed to be downstairs after I had originally told them upstairs. I couldn't have asked for better.
Thank you, Matthew! We are so pleased our team could help make your moving experience positive and stress-free. We hope you’re settling into your new home well!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- friendly staff46
- courteous staff13
- care for belongings9
- professional movers8
- moving team6
- efficient packing2
- cost estimate2
- accurate quote2
- full load and unload2
- short notice move2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews