Two Men and a Truck Moving and Storage

Unfortunately after multiple calls I gave up on hearing back from them. Hopefully I will hear back from them after this review. The movers, while polite, did not tape down my dresser drawers. Which led to the drawers falling out onto the concrete and chipping off the laminate wood. Thankfully I watched it happen from my car, because they hid the damaged part of the dresser behind other furniture in my storage unit.

This was by far, the WORST experience we have ever had with moving. I feel like these people swindled both our time and money - they are obviously not professionals on the topic of packing and moving; from our interactions with them, they've proven that they have no idea what they're doing. They were NINE HOURS past their estimated time-and were still not done by the end of the even delayed time.

I should begin by noting that the actual movers were professional and courteous. Unfortunately that was the only high point. I called 2-3 weeks in advance to get an estimate and tentatively set an appointment. About five days prior to my move date I'd yet to receive any email confirmation and called to check in. They informed me that I was not on the schedule, but that they would put me down as planned. I requested an email to make sure we were on the same page.

Terrible experience with Two Men and a Truck from the Greensboro, NC branch. I was promised two trucks and four movers for a two-day move from Greensboro to Waxhaw, but only one truck and two movers showed up on the first day. The team didn’t even load the truck and left without completing the job. The next day, they sent a smaller truck, which was insufficient, and they left many items behind. The manager was unresponsive, even blocking my calls.

This was the worst moving experience I've ever had. They came terribly unprepared and didn't send enough "qualified" team members. One mover looked hungover and disoriented most of the day wearing jeans and a pullover and sunglasses all day. He eventually went outside and vomited. They arrived first thing stating they were short handed and had to drive to Durham to get another mover. We had planned for two trucks and 2 movers each to move my mother and I from separate townhouses to one house.

If they damage anything, good luck cause you’re on your own I will never use them again and I suggest you don't either. First off when I initially got a quote from them, I asked about the military discount because my fellow Marines who used them in the past mentioned they offered a 10% discount. But I was don't they don't. I asked a second time if they were sure because others told me they received one. They told me they no longer offer that discount. How do you stop giving a Military discount?

About a month ago I filled out the online quote. Crickets. Yesterday I called and spoke with Greg (I believe that was his name). I inquired about a moving service and he didn’t know anything about it and said he would need to call me back. He did call within 5 minutes and said they did not offer that service. I told him that the website says you do. Then he said it was only for “like if you’re going out west or Florida” I reiterated what I had said previously which was I am going to Florida.

Just let me start by saying that "ALL" Two Men and a Truck locations are created equal. I have used Two Men and a Truck ( Durham and Greensboro locations) several times for different moves and was generally satisfied with the results. This last moves was completed by the Patterson Street location. My items were placed in the storage facility stored at the Patterson Street warehouse as I had moved out of stated and didn't need to bring along my household items.