Two Men and a Truck Moving

I had to ask specifically for an estimate after booking as the dispatcher was fully willing to just book the moving date with no idea what was in my studio apartment. I gave my best inventory list that included all furniture, an estimated box count, and that both locations were second floor walk-ups. The original estimate was 5 hours of labor. The movers spent 8 hours on this studio apartment move.

I never write reviews but this was the worst experience ever. This company adds hidden fees to jack up the prices. They called me to tell me they would be an hour late and turned into an hour in a half. I had to help them unload because of how slow they were taking. One of the guys told me they should give me a shirt and a hat to make me apart of the team because of how hard I was working. They did not place all my boxes in the right location.

Terrible customer service. We had increased items for moving a week before our move. The day of moving they would not move the items since they had the wrong order and even when I tried showing the amended order they only would follow previous list. The manager was very rude when I called the company and refused to look up our amended order and said the movers only have another job to do. The movers spent alot of time standing around not moving items discussing what to do.

1hr and 20min late arrival to start the move. Right away they refused to move a large piece of workout equipment. I listed the equipment on the original inventory sheet they requested to help prep their movers, but still refused. After a call to their boss they relented and we got the machine moved with a LOT of my help (why did I hire movers if I had to move the heavy stuff?) It took twice as long as it should have to move my stuff out of my apartment. They were so slow and completely unmotivated.

I honestly would have given them 4 stars on move day. They were three young, hard working guys. They were super apologetic when they broke my expensive murphy bed (though honestly they should have admitted it was outside their scope and not tried to move it). They said they'd contact manager immediately and their claims dept would would be out in a day or two at most to assess the damage. Fast forward to 5 days post move and after numerous calls, I finally get a call back.

Caused serious damage to my stairs and I had nothing to do with this company! They were hired by my neighbor to move a printing press. Both of our houses are located on a hill with alley access. My neighbor directed them to move the printing press up his side stairs to the alley and load it into the truck there. Without notifying him, nor me, they decided not to do that and instead hauled it across my lawn and then down my stairs where they loaded it into the truck parked on the street.

What a horrible moving experience. The movers showed up in a truck that they immediately claimed was too small, which it was, but didn't do anything about it. They were unaware that they needed to move a piano, even though there were three men because of the piano, were in a great big hurry (even though they are paid by the hours worked), just for starters. I was assured by their office that they would shrink wrap everything. They didn't bring enough wrap.

Overall a really bad experience 1. For some of the stuff we had requested not to remove from a dresser but still went ahead and packed them separately 2. Did not assemble furniture properly, everything is squeaky and all the nuts and bolts need to be tightened 3. Packed things randomly and did not label well 4. Took extra time to and fro from the office (all charges on us) 5. Left couple of screws for furniture at the old place and we picked them up for them 6. Lot of damage on the walls 7.