Two Men and a Truck Moving
Mover in Clayton, North Carolina
Its address is in Raleigh, North Carolina. It appears here because Google returns it for Clayton.
Google rating
4.7
Ratings counted
1,284
Are 1 or 2 star
6.9%Above typical
The rating breakdown
89 of the 1,284 ratings in Google’s published star breakdown for Two Men and a Truck Moving are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 1,137 | 88.6% | |
| 4 star | 48 | 3.7% | |
| 3 star | 10 | 0.8% | |
| 2 star | 8 | 0.6% | |
| 1 star | 81 | 6.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is Two Men and a Truck Moving at 6.9%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Two Men and a Truck Moving, counted by matching the words they used.
- Damage to belongings4 · 44%
- Late, delayed or a no-show2 · 22%
- Price rose after the quote1 · 11%
- Items missing or never delivered1 · 11%
- Crew conduct1 · 11%
Counted across the 9 one and two star reviews we have read for Two Men and a Truck Moving. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
While the guys they sent were friendly, my experience was quite poor for the following reasons: They sent 3 guys to do a 2 person job & it still took longer than they quoted me for. With an entire extra person. Exactly how does it take 3 men 6 hours to move one single person when I was quoted 5 hours for 2 men? Everything was ready, there was no last minute packing by me that caused a delay.
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet expectations. We understand your concerns regarding timing, communication, and the condition of items and property. These are all important issues, and we take them seriously.
Paid for Full Value Protection. Two items of furniture were damaged in my move. The dresser in the photos has a leg and a door missing. Movers told me they would file damage claims on my behalf, unfortunately they did not. It took …
Ms. Smith, The company followed up Thursday afternoon following your delivery completion by both phone and email to ensure services were made to satisfaction. A claim report was emailed to you the following Monday as soon as the messages were returned.
Hi iam semi truck driver and yesterday afternoon on the 13 September I was driving and one of your truck was all over the road I don't know if he was drunk or on drugs I with he could go grug test Un safe on the road
Farah, Thank you for bringing this to our attention. Safety is a priority at our business in Raleigh. Our fleet is GPS monitored. The photos you have provided illustrate a franchise vehicle from Greensboro, not our Raleigh business. Each … More
I booked my move well in advance, received a confirmation, and was even charged. Then, just two days before my scheduled move, I received a call saying they had overbooked and could no longer honor my reservation because of a “system glitch.” Canceling on a customer with only two days’ notice is unacceptable—especially when someone is moving out of their home on a deadline.
When I called for a quote, the guy I spoke to was very pushy about "getting me on their schedule" lest they be booked up and unable to help me, felt kind of like a scare tactic but he said if I put my card down on file I could call and and cancel if I found a cheaper quote. When I did in fact go with another company, called these guys on a Friday and didn't get an answer.
I hired two men a truck for a local move (into storage) and then later a long distance move (from storage across states). A dresser was broken during the first move (two legs damaged). I paid for full insurance. Two Men and a Truck agreed …
Rebecca, We are so sorry to hear about your experience. Our goal is always to exceed customer expectations. We believe that there might have been some confusion. Because you are outside of our area, we have coordinated with the local TWO MEN AND A TRUCK franchise office to install the legs.
If I could give them a negative review, I would! We were told by the head guy on the crew that we could trust him to move our things without harm so we did not get the extra insurance. But yet, they broke an over 100 year old hand painted …
Ms. Juliano, The Company apologizes that your service did not take place without incident. We have been and continue to be committed to handling everything well above and beyond the terms of the contract. We apologize again and welcome further discussion at [phone removed].
I moved from KY to NC in 2022 using Two Men & A Truck and had the best experience so I hired the Raleigh Two Men & A Truck to move from Apex to Cary (4 miles). It was the worst move experience I've ever had. There were 3 movers that …
G C, We are truly sorry to hear that your service did not take place without incident. Our goal is to always exceed expectations and it seems our team may have missed the mark. We are unable to reference a specific customer account to respond to details, and our office is unaware of the details you…
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous18 · 82%
- Worked hard and fast11 · 50%
- Turned up when they said4 · 18%
- Careful with belongings4 · 18%
- Kept in touch2 · 9%
- Price matched the quote1 · 5%
Counted across the 22 four and five star reviews we have read for Two Men and a Truck Moving. A review can mention more than one thing.
In their own words
We had the BEST experience with this company! From the first phone call Joseph helped me book the exact services we needed, explained the very fair pricing and the payment timeline, and answered all of my questions with patience! My deposit was billed exactly as explained, then the crew arrived on time on the day of my packout. Justin, Josh, Jaquan, and Patrick were AMAZING. Besides being absolutely delightful to work with, they were SUPERB at their jobs!
Hi G! Thanks for letting us be part of your move. We’re glad we could help make it easier.
To start… Wow… Destin and Sam were amazing. They arrived on time and communicated their eta with us efficiently. Organization was key to them. Pre-planning the alignment and distribution of our property was superb. They operated safely in transporting our property and were more than efficient in the overall timeline. Their team work was more than sufficient in completing the move. Unloading everything was a breeze at our new home. It’s more than just a regular move, it was done with expertise and care.
Thanks Jacob for the kind words and the 5 stars. We’re proud of the hard work our crew puts in every day.
Three men and a truck showed up to do a local moving job estimated to take over 5 hours. They were done in under four hours which is great since I was paying by the hour. All three were very professional and hard working. They wrapped everything very well and nothing was damaged or missing. I highly recommend Two Men and a Truck, especially Will and Dee.
Hi Butch! We love helping our neighbors move forward. Thank you for choosing our local TWO MEN AND A TRUCK® team and sharing your 5 star experience.
Moving is not my favorite - it terrifies me. By default, I ended up using Two Men and a Truck to move my furniture. I worked with other companies previously but none to be compared to Two Men and a Truck. The four young men (Bowin, Marcus, Etha, and Tim) were excellent! They were very professional and treated my furniture with great care. They went above and beyond. They made the process seamless. It went from a terrified experience to a joyful one. I did not feel the stress of moving.
Thanks, Gary, for sharing your experience! We're thrilled to learn that our local team made your move seamless and stress-free. We appreciate your kind words and are glad we could turn a daunting task into a joyful experience. Thanks for choosing TWO MEN AND A TRUCK®!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- professional staff245
- polite staff80
- professional movers69
- estimate43
- smooth move25
- careful movers19
- furniture moving14
- local move11
- booking process10
- long distance move3
- interstate move2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews