Two Men and a Truck Moving
Mover in Elkton, Delaware
Its address is in New Castle, Delaware. It appears here because Google returns it for Elkton.
Google rating
4.5
Ratings counted
473
Are 1 or 2 star
11.6%Above typical
The rating breakdown
55 of the 473 ratings in Google’s published star breakdown for Two Men and a Truck Moving are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 391 | 82.7% | |
| 4 star | 19 | 4.0% | |
| 3 star | 8 | 1.7% | |
| 2 star | 5 | 1.1% | |
| 1 star | 50 | 10.6% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is Two Men and a Truck Moving at 11.6%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Two Men and a Truck Moving, counted by matching the words they used.
- Damage to belongings18 · 37%
- Crew conduct10 · 20%
- Items missing or never delivered7 · 14%
- Stopped responding4 · 8%
- Price rose after the quote3 · 6%
- Late, delayed or a no-show1 · 2%
Counted across the 49 one and two star reviews we have read for Two Men and a Truck Moving. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I regretfully never should’ve used them. They were absolutely unprofessional, sloppy and inappropriate. They broke my bed frame, 86” tv. My husband had to help them move because that moving like snails intentionally. Spoke to Brian an someone else on the damages but never got back to me.
I had these guys move me 9 years ago they overcharged me for 1. I'm in the process of moving my bedroom King size furniture and we noticed the bed frame is bent with a crack in it like they might of used a hammer or something, or maybe stood on it. On top of that they dropped my cream pillow in the mud they were supposed to get it cleaned for me so I had them take the cream pillow with them. They acted like they didn't care or wanted to get the cousion cleaned.
My brother and his wife made a long distance move, and I volunteered to help them out and deal with the movers. The movers showed up 4 hours late for the pickup (due to a schedule change which we were never told about) and showed up 5 hours late for the drop off (because they didn't account for bad weather). Avoid this company at all costs. They're too stupid to not communicate a delay or factor in travel delays!! HORRIBLE CUSTOMER SERVICE!
Horrible experience. I recently used this company to move. I told them prior to the move we had a sleep number and they said no problem. Once we got to the new house they then said they were not able to get it up to the master(come to find out we only had to remove four screws) They asked us where we wanted the furniture so reluctantly we decided to put it in the basement. After a call to sleep number they told us how simple it was and they would come out for two hundred dollars and take it apart.
My move with them was 6 months ago and the experience is still weighing on me. The estimation and scheduling process was easy. Had three movers, who were very friendly and courteous. But those are the only positives. First issue is they were so slow. Took many breaks. On their phones too much. Took an hour lunch. They charge by the hour, so this is a problem for the client that they did not seem to recognize or care. I also smelled marijuana near the truck mid-move and within the truck when I was settling up.
I used Two Men and a Truck for a local move and would not recommend based on my experience. Scheduling was an easy process which is why I give them 2 stars, but the movers were no where near as good as the guys that I hired through Task Rabbit when I moved back to Wilmington a year prior. A few specific examples: 1) I gave *very clear* instructions that my Nordictrack treadmill base had to remain flat with nothing heavy placed on top of it.
We moved to our new home in October 2020 while I was pregnant. There were 3 men that moved us in who were fine- not overly friendly, but not rude. One of the men did trip while walking into our new home carrying our belongings but my focus was on making sure he was okay at the time, not the fact that he had slipped to the ground. The biggest issue I have with this experience is that my full size mirror was broken. At the time we were told it would be taken care of.
I used the Northern Delaware branch of Two Men and a Truck when I moved into my new home in March of 2020, and the experience was beyond awful. There were three movers assigned for the job, and everything was going as expected until I met them at my house. They arrived before I did, and although at that time they were parked in the street it appeared as though they hit my house with their truck (pictures to follow).
Mr. Mearhoff, this is definitely unacceptable, no disagreement there. We always aim to provide 5 star service and that is definitely not what you received. You can rest assured that we have spoken with the team that completed your move and taken the appropriate actions to ensure this level of…
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous189 · 59%
- Worked hard and fast118 · 37%
- Turned up when they said67 · 21%
- Careful with belongings63 · 20%
- Kept in touch14 · 4%
- Price matched the quote8 · 3%
Counted across the 318 four and five star reviews we have read for Two Men and a Truck Moving. A review can mention more than one thing.
In their own words
Everything about our moving experience was perfect. From the thorough prep work and communication beforehand through move day, I would not change anything. I shopped other movers but didn’t find them as responsive, and they didn’t offer as much. I am very happy with the choice we made. The moving crew was professional, quick, thorough, and very respectful and careful with our items. They were also just a really pleasant group to spend the day with, even though we moved on the coldest day of the year.
I booked 2 men and a truck a month in advance after getting an estimate. I don't think it was a difficult move since there was mostly large pieces of furniture and beds. We had a few boxes, but they didn't have to pack anything like kitchen stuff. We marked each piece as to their room placement. They came on time, asked relevant questions and wrapped all the antiques as well as the mattresses. They had rubber matting they put down to protect the floor as well. An hour and a half later everything was in the truck.
Two men and a truck helped me move from Cleland Heights in Wilmington to our new home located in Chalfonte, North Wilmington. From the first contact with Troy regarding review of our needs for the move/estimate, to Jeannette regarding the logistics/office contact and finally Jerome, Devon and Christian who moved us, everything was done with care, speed and under budget, plus they were very polite and personable, a pleasure to work with.
Easiest move of my life! Jeanette was extremely friendly and GREAT with helping me set up the moving time/schedule/quote, and answered all my questions thoroughly. The quote was exactly as expected so there were no surprises come moving day. She made sure to follow up with me with a confirmation, which was nice. On the day of the move, my movers arrived a little earlier than expected, but it ended up working out perfectly.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- estimate28
- professional movers9
- moving crew8
- courteous crew8
- furniture moving6
- damage resolution5
- focused staff4
- fast crew2
- office move2
- focused movers2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews