Two Men and a Truck Moving
Mover in Lilburn, Georgia
Its address is in Lawrenceville, Georgia. It appears here because Google returns it for Lilburn.
Google rating
4.6
Ratings counted
446
Are 1 or 2 star
10.1%Above typical
The rating breakdown
45 of the 446 ratings in Google’s published star breakdown for Two Men and a Truck Moving are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 387 | 86.8% | |
| 4 star | 12 | 2.7% | |
| 3 star | 2 | 0.4% | |
| 2 star | 5 | 1.1% | |
| 1 star | 40 | 9.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is Two Men and a Truck Moving at 10.1%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Two Men and a Truck Moving, counted by matching the words they used.
- Damage to belongings16 · 39%
- Crew conduct5 · 12%
- Stopped responding4 · 10%
- Price rose after the quote3 · 7%
- Late, delayed or a no-show3 · 7%
- Items missing or never delivered2 · 5%
- Claim or refund went nowhere1 · 2%
Counted across the 41 one and two star reviews we have read for Two Men and a Truck Moving. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
If I could give this moving company 0 starts I'd do it no hesitation. I used them in may for moving needs. I moved into a BRAND NEW FRESHLY BUILT townhome and let me tell yall... my home is all white inside and after they left my house it's now RUINED. This is the most unprofessional company I've never used. To start off my furniture was not covered, taken a part, nor protected. Once they arrived to the drop off place which was the new house they showed how unskilled they were.
Sandra, We have reviewed our records, and do not have any customer by your name. Furthermore, the photos shared are not recognizable to anyone on our team. Please note that each franchise is independently owned and operated.
Do Not Use. Very unprofessional. They drove away and left an entire room of furniture in the house without saying a word. How juvenile? How can you move items and leave an entire room without saying a word to the homeowner. Totally useless. They were there to move all the items, not some of the items, but instead, they drove away and left an entire room of furniture. They overcharged 3 hours more than they worked.
We're sorry to learn of this experience, Sandy. Our records show that a walk through was completed before departing the origin location. I can assure that it is never our intention to leave items behind. We take all feedback seriously and will address this with our team.
I would not recommend using Two Men and a Truck. If they damage your items they will reimburse you based some absolutely absurd calculation. In our case they damaged a $3000 couch (huge rip across the back of the fabric) and are only compensating us $177. The couch is ruined. THIS COMPANY USES VALUATION COVERAGE AND IS NOT INSURED. STAY AWAY! Excerpt from response concerning damage claim. We have processed your claim, below is a summary of claims alleged.
Mr. Owens, We apologize that your service did not complete without incident. While we take every precaution to prevent damages, they do sometimes happen. It’s an unfortunate nature of the industry. Our business is licensed, bonded and insured.
Update 10/2: STILL NO CALLBACK from anyone with Two Men. Went to use my trash can for the 1st time and much to my surprise it was completely full of shrink wrap and tape from the unload crew. My card was charged, good thing I can dispute it with Amex if these so called professionals do not call me back soon. Update 10/1: Regional Manager called at 630pm and left me a message, called back the next day and left him a message. No call back. This company is an absolute disaster and should be avoided.
Mr. Fraley, We’d like to offer a sincere apology for the inconvenience you experienced on your rescheduled move day. In an effort to accommodate your uncertain move schedule, our office staff agreed to hold multiple dates and times for you. Unfortunately, human error sometimes happens.
I had a move booked that was supposed to begin between 9-10 AM Saturday (6/8) morning. At around 9, I received a call letting me know that the company was having truck problems and if we were alright with them being a bit late. I understand that these things happen so I say of course, we understand. The representative thanked us and told us she would call us back with an update. What I did not appreciate was the total and utter lack of communication after that initial call.
We're sorry to learn of this experience, Elise. We take all feedback seriously and will address this with our team.
My wife and I were planning on moving and set up an appointment for our move. however, we decided on an option that did not require the use of a moving company, so my wife emailed them on September 8th to cancel the move. On the 10th, we got a call asking if we were still moving. My wife told them that we no longer needed their services, but thanked them for reaching out. Fast forward to this past weekend, we receive a $500 charge on our card.
Chris, We apologize for any miscommunication on our end and appreciate your feedback. Your refund request was acted upon immediately and we appreciate your patience in the matter.
I rarely decide to do reviews on businesses. The only times I do is when I find a businees to be exceptionally outstanding at what they do or I had experience I do not wanna see someone else go through. Unfortunately in this case, it's the latter. I just used Two Men and a Truck a week ago today to move into my new place. The movers broke my bedroom flat screen TV, king size bed frame, a lamp, and a panel on an end table. I am sitting here now as a carpenter is repairing my bed frame.
We're sorry to learn of this experience, Omar. We take all feedback seriously and will address this with our team. Please contact our office at [phone removed] to discuss this matter further.
Very disappointed. I feel like I moved myself. I downsized apartments in the same complex and thank God for that because I had to make several trips back and forth to get the rest of my stuff (lamps, TV's, vacuum, exercise equipment, pictures) They placed the beds in the spots requested, but everything else was left for me to cut the plastic and move as needed. I paid for TV boxes...they moved 1 of my 3 TVs and that was already in its original box.
Thank you for sharing your feedback with us. Your experience is very important to us, and I have taken the time to fully review your account to address your concerns. It seems there may have been some miscommunication or confusion regarding the payment process.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous179 · 51%
- Worked hard and fast144 · 41%
- Careful with belongings66 · 19%
- Turned up when they said60 · 17%
- Kept in touch21 · 6%
- Price matched the quote7 · 2%
Counted across the 353 four and five star reviews we have read for Two Men and a Truck Moving. A review can mention more than one thing.
In their own words
I recently used Two Men and a Truck out of Lawrenceville for a long-distance move across Atlanta, and I couldn’t be happier with the experience. From the start, scheduling was smooth and straightforward. Someone worked with me to find a date that fit my schedule, the manager called the day before to confirm, and the crew gave me a call when they were on the way. Everything was right on time. The moving team was professional, efficient, and respectful throughout the process.
We aim to deliver stress-free moving. We focus on delivering exceptional customer service, because lifting things is often the easy part. We appreciate your business.
My moving team of Elliot, CJ, and Faye(from the Lawrenceville, GA location) was exceptional! My roommate and I had to move to two separate locations and my roommate was very worried about her brand new furniture. They took the time to listen to our worries about the move and worries over any possible damage that could occur during a move. They were fast and efficient but also very deliberate in how they moved us.
Communication is key to a successful move. We are here to help along the way. Thank you for entrusting your move with our professional team.
Our move was about 45 miles. Three guys and a 29' truck showed right on time. We did the walk-through and they got started loading. We had 17 years worth of stuff to move, so there were a lot of boxes. The only piece that needed to be disassembled and reassembled was a bed frame. We had a number of both metal and wooden bookcases and shelves, a desk, several folding tables, end tables, a couch and chair, washer, dryer, and other miscellaneous stuff.
J.C., 17 years worth of stuff can be a daunting task but we are thrilled to hear that our moving team made short work of it! Thank you for selecting Two Men and a Truck for your relocation needs and we really appreciate the recommendation!
We recently found a pre-owned china cabinet online that we were interested in purchasing, and made arrangements with the seller to see it. My husband and I generally have no problem moving furniture ourselves, but after seeing this piece in person, we knew that we needed to find someone to move it for us… it was SOLID wood, it was MASSIVE in size, and it was MUCH heavier than anything we had ever had. I started calling moving companies, and received a wide range of prices.
Thanks for trusting your Lawrenceville movers, Mitch! We'll let Chad and James know how much you enjoyed your move. We appreciate your review!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- polite staff41
- professional movers21
- moving team19
- courteous movers13
- efficient crew12
- quick move12
- quick work12
- furniture moving7
- local move5
- easy transition4
- office move2
- long distance move2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yellowpages.comdirectory