Two Men and a Truck Moving
Mover in Lynnwood, Washington
Its address is in Marysville, Washington. It appears here because Google returns it for Lynnwood.
Google rating
4.7
Ratings counted
491
Are 1 or 2 star
6.7%Above typical
The rating breakdown
33 of the 491 ratings in Google’s published star breakdown for Two Men and a Truck Moving are one or two star.
Against other movers in Lynnwood
2.0 percentage points higher than the middle of the 4 movers in Lynnwood we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 444 | 90.4% | |
| 4 star | 8 | 1.6% | |
| 3 star | 6 | 1.2% | |
| 2 star | 4 | 0.8% | |
| 1 star | 29 | 5.9% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is Two Men and a Truck Moving at 6.7%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Two Men and a Truck Moving, counted by matching the words they used.
- Damage to belongings7 · 24%
- Items missing or never delivered6 · 21%
- Crew conduct3 · 10%
- Price rose after the quote2 · 7%
Counted across the 29 one and two star reviews we have read for Two Men and a Truck Moving. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
We used them to move. Everything went pretty well until we couldn't find my wife's very expensive designer shoes. We made sure we unpacked every box and waited for a month or two and still couldn't find them. We thought no big deal we bought their insurance. It was 3 tiered and we bought the most expensive. We wanted all of the protection. It was a big move and we have alot of nice things. I contacted Frank and it took two weeks and he didnt get back to me I had to make the call to him.
Good morning, Joe, We sincerely apologize for your experience. Our intention is to never let situations such as this go unresolved and certainly do not operate through only email as a way to avoid upset customers.
Do not use this service. First, this is a franchise, not a single company. When I did a Google search this location came up first even though I am way south. I asked if they had any closer dispatch areas and they told me they did not, that Marysville was their only location. I did not know it was a franchise and that other locations exist, and so that's on me. Then when it came to packing my belongings, they sent me an estimate for 2 movers. The day of packing 3 men showed up.
Hi Nick, Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience did not meet your expectations. We understand how stressful a long-distance move can be, and it’s always our goal to help make that process smoother—not more complicated.
If you want a service that is 4X more expensive than other local companies and can’t even take the time to spell your name correctly, I’d recommend two men and a truck! I spoke with Marie Young about obtaining a quote and it was probably the worst experience I’ve had with any moving company. I ultimately decided not to use Two Men and a Truck because of their outrageous costs and condescending/rude nature. My advice, look around!
Hello Chris, We’re very sorry to learn of your recent experience and can certainly understand your frustrations. We have notified our team and encourage you to reach out directly at ([phone removed].
I will start off that moving is a very hard job and I appreciate the effort done. Here is the deal however: 1. Why would you ever double book for moving especially for a 3 bedroom/ 2 bath apartment on the 3rd floor without an elevator. The inventory that I gave them was very close to the actual inventory. In fact, it was even less by a few big items. I assumed that 3.25 hours was an estimate and then was told they have another move and need to leave by a certain time which was less than the allotted time.
Hi Ahmed, We want to thank you for taking the time to give feedback about your recent experience. Efficient and professional customer service is very important to us and we apologize for falling short.
Over-paid and un-satisfied. Company: Two Men and A Truck Move Date: April 2, 2021 Final cost: $480 ($160/hr) Labor: 2 movers from the company plus my whole family of 3 Work: 3 sets of furniture (7 items total) on a 8 miles move. What happened: I had to disassemble the bedframe myself (was promised the movers had their tools and will disassemble for me, nope, they did not); my parents also put in labor moving the furniture upstairs; and too much time spent chatting (~30-45 min) instead of working.
Hello J, We’re very sorry to learn of your recent experience and can certainly understand your frustrations. We have notified our team and encourage you to reach out directly at ([phone removed].
I'd give the actual movers 3.5 stars, however the office staff and business practices would get 1 star. The "binding estimate" for our move was over by 1,000 pounds. This means that they basically overcharged us by around $500. It's criminal how the estimate is only "binding" one way. Which is to say, if their estimate is over by, say a thousand pounds, they still charge you the full estimated amount. However, if their estimate is under at all, they will charge you the difference.
These guys advertise they care about you the customer. We were treated poorly. The kids, (boys) that were the actual movers were not at all caring. They damaged a lot of our belongings. They admitted to breaking a chair that was one of many pieces that they just kinda threw into the moving truck. They damaged our Formal Cherry wood Dining room table and chairs. They damaged our cherry wood office furniture. They just did the bare minimum of moving our household.
Hello Dean, We are so sorry to hear a few of your items were damaged during your recent move. Our team would be more than happy to speak with you to learn more about your move. We will be reaching out soon.
Second time moving was just as smooth as the first time. Moving team is great and they make our lives so much easier. Thank you! Highly recommend. Update 4/29: My wife and I sold our house and put our stuff in storage back in February. Come to find out after this second move two drawers of priceless, sentimental items were stolen. The three drawer stand was originally shrink wrapped but when it was moved back into our new house the two bottom drawers were removed.
Thank you for bringing your concerns to our attention. We take allegations like this extremely seriously and understand how upsetting this situation must be for you. Please know that we have been, and will continue to be, fully cooperative throughout this process.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous204 · 50%
- Worked hard and fast186 · 45%
- Careful with belongings77 · 19%
- Turned up when they said73 · 18%
- Kept in touch34 · 8%
- Price matched the quote6 · 1%
Counted across the 410 four and five star reviews we have read for Two Men and a Truck Moving. A review can mention more than one thing.
In their own words
First time using this company let alone any moving company and everything was amazing. Smooth booking process, great communication and attitude from Justin on the phone. He made sure to go over all the details of what items I need moved, pick up and drop off location etc. The movers Luna and his dad (didn't catch his name) were excellent! He called before coming to pick up my mattress and box spring and accommodated to me unable to arrive home until 2pm.
Thank you so much for your kind words and for choosing TWO MEN AND A TRUCK® for your first moving experience! We're thrilled to hear that everything went smoothly—from the initial booking with Justin to the move itself with Luna and his dad.
Highly recommend! Exceeded all expectations! Great value! My movers, Luna and Jefe were amazing! Efficient, friendly, professional, careful, quick, overall super men! I also appreciate that I was given a careful estimate and pleased that they were able to complete the move below the estimate. Wonderful service!
Rachel, we're thrilled to hear that Luna and Jefe exceeded your expectations and provided efficient, friendly service. Thanks for choosing TWO MEN AND A TRUCK!
We have used them twice so far, summer of 2018 and January 2019. Both experiences were great. Super friendly and efficient. First experience was moving two heavy pieces from the second floor of our townhouse to the basement garage; the second was moving a few pieces we couldn’t lift ourselves to a townhouse two doors down in which they carried them instead of using the truck since it was so close.
SD, Thank you for your review. The crew did work very hard to make you move as efficient and painless as possible. They were more than happy to help everything go smoothly. Best of luck to you and your new home.
We recently used Two Men and a Truck to help move my 81-year-old father-in-law out of his home in Marysville, and we couldn’t be happier with the service provided by Luna and Jefe. They were an incredible team—helpful, kind, and efficient from start to finish. Jefe’s packing skills were nothing short of amazing. He maximized every inch of the pod, organizing everything with precision and care to ensure our belongings were secure.
Thank you, Pete, for sharing your wonderful experience with us! We're thrilled to hear that Luna and Jefe provided such exceptional service and made the move seamless for your father-in-law. Your recommendation means a lot to us. Thanks for choosing TWO MEN AND A TRUCK!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- friendly movers22
- estimate21
- efficient movers16
- fast movers12
- furniture moving8
- flexible scheduling5
- careful packing4
- long-distance moving3
- communicative movers2
- piano moving2