Two Men and a Truck Moving
Mover in Mableton, Georgia
Its address is in Smyrna, Georgia. It appears here because Google returns it for Mableton.
Google rating
4.1
Ratings counted
267
Are 1 or 2 star
21.3%Well above typical
The rating breakdown
57 of the 267 ratings in Google’s published star breakdown for Two Men and a Truck Moving are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 202 | 75.7% | |
| 4 star | 4 | 1.5% | |
| 3 star | 4 | 1.5% | |
| 2 star | 5 | 1.9% | |
| 1 star | 52 | 19.5% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is Two Men and a Truck Moving at 21.3%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Two Men and a Truck Moving, counted by matching the words they used.
- Damage to belongings22 · 42%
- Crew conduct12 · 23%
- Items missing or never delivered6 · 11%
- Price rose after the quote4 · 8%
- Late, delayed or a no-show2 · 4%
- Stopped responding2 · 4%
- Belongings withheld over payment1 · 2%
- Claim or refund went nowhere1 · 2%
Counted across the 53 one and two star reviews we have read for Two Men and a Truck Moving. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
So my biggest issue is time management . Movers called that they were 20 minutes away... took them an hour to get to the storage unit. Finished loading the truck and had to drive 22 minutes to our new hom said "we will be right behind you"They movers literally sat and went to a gas station and were behind almost 30 minutes in my move and I ended having to still pay for it. No call or anything to let me know they were stopping.
Hello Alessandra, We are sorry to hear of your frustration and can assure you the behavior you have described is not accepted here at TWO MEN AND A TRUCK. I do see that you were issued a credit for time that wasn't used for your move.
The absolute worst moving experience ever. Along with being late to start and complete their work, they illegally charged my AMEX almost triple what I was quoted. In addition they damaged much of our furniture to the tune of about $7K! And they refused to unload the last truck until the police were called to the scene. I am not sure who some of these people used, but they must be paying someone to write reviews. Do your research (as we should have done) before hiring these criminals.
We are sorry we clearly did not exceed your expectations. With a referral rating of over 96%, this is not the normal experience. Know we appreciate your feedback and will use this to make us a better company. Please reach out to our office directly if you have additional unresolved complaints.
After multiple calls and emails, and someone letting me know that "Jim" would be contacting me, no response received. No one contacted me with quote information or even a follow up call and I ended up having to rent a truck as no movers were available for the day I needed.
So sorry to hear this. We do not have a Jim on staff with us. Are you sure you were calling our specific office? We definitely wouldn't want anyone to slip through the cracks, that would be very unusual for us. Happy to move you next time- just make sure to call the Smyrna shop!
This is one of those I would give 0 stars if I could situations. I booked movers for last week and the morning they were supposed to show up they bailed on me! Someone from their office called me like an hour after they were supposed to show up and he's like, "Hey so the movers we had for you just didn't show up today, sorry." I asked if they had anyone else they could send out and he said no. I told him I wanted a refund and still haven't gotten my $300 deposit back.
Hello Ma'am, After searching through customer profiles, I was unable to find your profile. I would like to hear more about your experience and make sure that you have contacted the correct location.
The absolute worst moving experience I could have imagined. They broke multiple pieces of glass on my china cabinet and it took them 4 weeks to get me replacement glass. They also put multiple holes in my wall due to negligent lifting/carrying of my furniture. They would not refund any of my money or provide any additional help. I would not recommend them to anyone. Horrible company and horrible experience!
We assure you that we have addressed your concerns and will correct this in the future!
DO NOT USE THIS COMPANY!!! (S. COBB DRIVE LOCATION) I scheduled two weeks in advance to have furniture and major appliances moved out of my house days before my scheduled closing (home sale). Two young movers arrived but after the contract was signed realize it was too much work for them to do. After initially loading a few chairs on the truck, I questioned how they were going to load the heavy appliances on the truck without tools.
Mr. Ogden, Thank you for your feedback. We are saddened to hear that we were unable to complete your move. Cancelling any move on move day is definitely not the norm so please accept our apologies for not being able to provide our moving services on this day.
June 15, 2017 TWO THEIVES & A TRUCK!! We hired this company who supposedly does thorough background checks on their employees. However, we were taken by the two individuals who moved us. They stole my entire jewelry box and went through every dresser drawer and stole other jewelry. the manner in which they steal is very methodical. Patrick the tall one, talks about being an avid church goer and how much he loves church. The other one talks about a career in music.
We assure you that we have addressed your concerns and will correct this in the future!
Where to begin… First, I should say, Two Men and a Truck moved my in-laws into an assisted living facility. Then, when they had to change to a smaller room, they moved some stuff back to the house. Based on those experiences, my brother-in-law recommended them when we needed to have the piano moved a third time. (They moved it each of the previous moves.) They don’t generally move “just” pianos, but I had arranged for a rented van for a long-distance move and just needed help loading it. They agreed to do that.
Hello Mr. Baldwin, I am sorry to hear that we were unable to complete your move as planned. Our goal is to move every customer safely for you, our move team, and your goods. Unfortunately, we did not have notes on your move that your move van did not have a ramp.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous97 · 59%
- Worked hard and fast63 · 38%
- Careful with belongings32 · 20%
- Turned up when they said31 · 19%
- Kept in touch14 · 9%
- Price matched the quote4 · 2%
Counted across the 164 four and five star reviews we have read for Two Men and a Truck Moving. A review can mention more than one thing.
In their own words
DeMarcus and team did a fabulous job moving us from Atlanta to SC. They were punctual, very communicative (phone and in person), friendly, responsible, respectful, careful and very hard working. It was obvious that this group of 4 guys really enjoy working together - they were having such a great time while still being very professional and working their tails off over a 10+ hour day!! Robert in the office was a pleasure to work with as well when I was scheduling the move.
Hello Blair, We are very happy to hear all this positive feedback and wish you the very best in your new home!
Superb moving service! From my first phone call answered by Robert, this service put a smile on my face! I even switched moving days with no penalty! Iris (I hope I have her name correct) was the sweetest handling my date change! Then, the actual move-- James and his crew were top-notch professional movers who handled all of my belongings with care & skill beyond my expectations! Their respectful, polite attitudes made me feel safe with their service.
So wonderful to hear this! Thank you for your review. We'll be here for you when you're ready to move again!
I would HIGHLY recommend Two Men and a Truck! In fact, this is the third time we’ve used this company and actually requested this same team! The team (Malik, Ronnie and Shy) arrived on time at our storage shed and quickly went to work, unloading the shed, then loading the truck. When that was complete, they went to our rental home we had been staying in over the last 7 months while awaiting our new construction home to be completed.
Thank you, L G, for your glowing review! We're thrilled to hear that Malik, Ronnie, and Desmond provided such excellent service and treated your belongings with care. We look forward to assisting you with any future moves. Thanks for choosing TWO MEN AND A TRUCK!
We are so happy that we used Two Men and a Truck for our move to another state! From the estimate to the move in, everything was very organized and professionally done. Costs were all upfront and it ended up being worth every penny to not have to do all the packing and moving ourselves with pods. We were originally going to go that route and I’m so glad we did not! They were able to deliver our belongings on the day we needed them which a lot of moving companies will give you a 1-3 day range.
Bonnie, we're thrilled to hear about your positive experience with our team! It's great to know that our professionalism and efficiency made your move easier. Thanks for choosing TWO MEN AND A TRUCK! We appreciate your recommendation.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- polite staff18
- professional movers16
- storage unit packing7
- furniture moving5
- quick movers3
- junk removal2
- interstate move2
- piano moving2
- easy scheduling2
- loading furniture2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews