Two Men and a Truck Moving
Mover in Mishawaka, Indiana
Its address is in South Bend, Indiana. It appears here because Google returns it for Mishawaka.
Google rating
4.7
Ratings counted
474
Are 1 or 2 star
5.5%Around typical
The rating breakdown
26 of the 474 ratings in Google’s published star breakdown for Two Men and a Truck Moving are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 431 | 90.9% | |
| 4 star | 15 | 3.2% | |
| 3 star | 2 | 0.4% | |
| 2 star | 2 | 0.4% | |
| 1 star | 24 | 5.1% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is Two Men and a Truck Moving at 5.5%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Two Men and a Truck Moving, counted by matching the words they used.
- Damage to belongings8 · 40%
- Items missing or never delivered3 · 15%
- Late, delayed or a no-show3 · 15%
- Crew conduct3 · 15%
- Price rose after the quote1 · 5%
- Stopped responding1 · 5%
Counted across the 20 one and two star reviews we have read for Two Men and a Truck Moving. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I wish I could give 0 stars! They are the worst! Arrived late, damaged the walls at the pick up location. Were very rough with boxes, banging them down the stairs. Arrived late at the drop off location and delivered 90% of my furniture damaged. Scratches in bookcases and cherry wood dining room table. A busted TV stand that they attempted to hide the damage but it fell over after they left. My dresser drawers no longer stay closed and the corners of every piece of furniture are damaged and missing pieces.
Nicole, we would like to deeply apologize for the complications that occurred the day of your move. We would like to assure you that this is not something that is characteristic of our company, and something we will be addressing with our movers. Thank you for your feedback.
This is a follow up review to my first one, when I outlined all the problems I had from damages to my apartment to it costing me over 1700 dollars more than I was originally quoted. They had the nerve to send a automated response like they actually cared. Guess what, no follow up, no phone calls and my apartment still has damages, most unprofessional company I have had the displeasure of working with.
Hi Elizabeth. We are unable to find you in our system and we do not have a previous review from you. We are Two Men And A Truck in South Bend, IN. Is it possible you meant to leave this review for another company? Please contact our office at [email removed] or [phone removed]. Thank you!!
I had these movers scheduled on a Monday to move some office furniture to another office. My time slot was 3-5. At 450, the movers hadn't shown up, so I talked to Jennifer in the office. She said she checked dispatch and everything was on schedule. I gave her my cellphone number and asked that she pass it along to the driver. By 6:00, no one showed up, so I started driving back to Lafayette. Around 7 I get an email asking me to contact the moving crew. I talked to the movers.
We would like to deeply apologize for the complications that occurred the day your move was to take place. We would like to assure you that this is not something that is characteristic of our company, and something we will be addressing with our entire staff. We appreciate all feedback.
I had a terrible experience with Two Men and A Truck. My movers, Mr. Baldwin & Rohl took less than 3 hours to complete my local move (1.7 miles) and even joked that we have to pay only $3 extra ($277.70 - $275) after the deposit of $275. We even confirmed with him and he said it was okay. But later on I found out , they deducted an extra of $277.70 dollars. I had few boxes, around 16 and a bed, TV, table to move.
All of our charges are clearly stated in the estimate, pre-move letter and paperwork completed on day of move. We have been working with you on your concerns and had hoped by going over it with you, it would have cleared up any concerns. We are happy to discuss any further concerns you have.
Never Again! Better off having family and friends help with the move. We had friends help in the past and ended up with lightly scratched furniture. All moves since then we hired movers. This was our fifth move since then. Last move Maumee valley movers messed up our Nordic track treadmill but paid Nordic track to come out and get it running again(included in insurance). We chose 3 men and a truck due to their insurance policy. The move was more $ but supposedly better insurance plan. Definitely not!
I have been a returning customer with multiple moves with this company. My experience was always good until my last move. Please see the attached pictures. I obviously lost a lot of belongings due to the way my items were stacked. When I called to complain and ask if I could send them some photos, they responded with we will not honor any claim. This, before ever even seeing what I was complaining about. As you will see in that attached pics, this is the way my items were loaded.
Looking at the service we provided you, we did not move your items, we loaded 6 pods over 2 months ago. You then had another company transport to FL and store until now. We do have documentation from the day your pods were loaded with some pictures.
Terrible experience with these guys. Used for daughter to try to save some stress. First of all, they were over 4 hours late on the pick up side when we had a deadline from a closing. Then they brought the wrong tuck so another hour to swap it. Very slow. Much standing around. Took many many hours to load one box truck and most was pre packed other than appliances. Charged a LOT to hold the load overnight. Showed up 4 hours early on the other end (before House was even closed).
Brent, we would like to deeply apologize for the complications that occurred the day of your move. We would like to assure you that this is not something that is characteristic of our company, and something we will be addressing with our movers. Thank you for your feedback.
I booked a truck a few weeks ago for a move from Granger, IN to Fishers IN. They called day before to confirm and to ask if they could arrive early. Next day, they showed up late with the wrong truck. The movers left claiming they were coming back with a bigger truck. (I described very well how much furniture I had to move and was told it would be less than half the truck capacity when i booked) I called to see what went wrong and to complain..
Dan, we would like to deeply apologize for the complications that occurred the day of your move. We would like to assure you that this is not something that is characteristic of our company, and something we will be addressing with our movers. Thank you for your feedback.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous203 · 53%
- Worked hard and fast134 · 35%
- Careful with belongings77 · 20%
- Turned up when they said58 · 15%
- Kept in touch38 · 10%
- Price matched the quote9 · 2%
Counted across the 384 four and five star reviews we have read for Two Men and a Truck Moving. A review can mention more than one thing.
In their own words
We hired two men and a truck for loading services only. I only have “pros” for this company (the one based out of south bend, IN). Correspondence with Becca by email and calls were informative and very friendly. The movers arrived on time, calling about 40 min beforehand to alert us of their pending arrival. Three men handled two heavy safes from the basement to the truck, plus a large toolbox. They also carried heavy dressers.
Thank you for the review and kind words. We appreciate the opportunity to serve!
I was lucky enough to get a next day move. Before the two gentlemen got here they called to see if the time on the paper was correct and if they needed to be here at a certain time. I told them I was ready when ever they were and they were already so nice on the phone. Kamai and Tristan were the two men who moved they were efficient and quick problem solvers. They had great team work and communication with each other while wrapping and handling my belongings.
Thank you so much for your review! We will definitely share this with our entire team. We are happy Kamai and Tristan took care of you so well!!
I cannot recommend this moving company highly enough! Owen and Simmons were absolutely exceptional from the moment they arrived. They showed up right on time, which immediately put me at ease on what can be a stressful day. Both movers were incredibly careful with all of our belongings - from furniture to boxes of fragile items, everything was handled with great attention and professionalism.
Thank you, Michael, for your glowing review! We're thrilled to hear that our team exceeded your expectations and made your moving day stress-free. Thanks for choosing TWO MEN AND A TRUCK!
We moved from our Home to the Sanctuary at St. Paul's Apartments. Office staff was very friendly and helpful. The Two Movers wrapped all our furniture and we where amazed at how professional they conducted themselves . I would recommend "Two men and a truck" to all our friends and will use them again, if we decide to move again. Marion We found a new House, and decided to use Two Men and a Truck again. We had Jacob and Austin arrive on time. They did a great job packing and loading our furniture and belongings.
Hi Marion, thank you so much for your review! We appreciate your kind words and your referral!!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- courteous staff51
- professional movers27
- furniture moving10
- quick and efficient9
- careful movers9
- junk removal5
- responsive office staff4
- careful packing3
- quote process2
- equipment moving2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yellowpages.comdirectory
- yelp.comreviews