Two Men and a Truck Moving
Its address is in Centennial, Colorado. It appears here because Google returns it for Monument.
Google rating
4.5
Ratings counted
769
Are 1 or 2 star
12.1%Above typical
The rating breakdown
93 of the 769 ratings in Google’s published star breakdown for Two Men and a Truck Moving are one or two star.
Against other movers in Monument
4.7 percentage points higher than the middle of the 5 movers in Monument we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 657 | 85.4% | |
| 4 star | 12 | 1.6% | |
| 3 star | 7 | 0.9% | |
| 2 star | 15 | 2.0% | |
| 1 star | 78 | 10.1% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is Two Men and a Truck Moving at 12.1%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Two Men and a Truck Moving, counted by matching the words they used.
- Damage to belongings35 · 56%
- Crew conduct12 · 19%
- Late, delayed or a no-show5 · 8%
- Items missing or never delivered4 · 6%
- Price rose after the quote3 · 5%
- Claim or refund went nowhere3 · 5%
Counted across the 62 one and two star reviews we have read for Two Men and a Truck Moving. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I moved from a studio to a 1 bed (about a 7 min drive), a quick and easy move, or so I thought. I didn’t even have a couch, so I expected the process to be simple and was quoted at $165 for transport plus $150 each hour and the guys said it would take no longer than 2 hours max. I made it clear upfront that I wasn’t in a position to spend a lot and asked if they could keep the move quick. They assured me it would be easy and fast.
Ellie, we do apologize for experience. However, we would like to clear a few things up. You were never quoted an exact time or price, it is not our company policy to do so. You were given an estimate for 2.5 hours and you were charged for 3.25 hours.
I would give 0 if I could. I scheduled an office move months ago. They not only showed up LATE by 2 HOURS but when the office arrived, they called to reschedule because they had no crews to send us... so they have no office organization. Red Flag 1. Red Flag 2 is when the crew showed up to move 5 desks, walked around then disappeared to talk on the phone with their office for 45 minutes. They come back and say it is too late to do the move and could try to reschedule us to tomorrow.
Hello Caitlyn, Thank you for letting us know about your recent experience. Allow me to apologize on behalf of our team. We hope you will consider visiting us again so we can turn your experience around. Kindest regards, Ang
I would NOT recommend this moving company. During our move, multiple items were damaged, including a plate, a shelf, and a dresser. We were initially told that broken items would be fixed or reimbursed, and we were charged an additional fee that was represented to us as coverage in the event of damage. However, after submitting a claim, the company is now refusing to repair or reimburse for the damaged items. In addition to the broken furniture, the movers damaged our walls during the move.
Marso, we’re sorry to hear that you feel this way. We are currently in the process of repairing your dresser and are working to resolve that matter promptly. Regarding the shelf and the plate, both items were listed on the Release of Liability form that was reviewed and signed prior to the move.
The worst experience with moving I have ever had.. Very upset with the horrible service I received. They charged me over $1400 for moving a small 1 bedroom apartment and only managed to complete half of the job on the day. They missed the deadline with the elevator booking I had at a new place, even though they confirmed a few times prior to the move that we should be ok timewise. I had to arrange another elevator in the same building, because the other one was booked by people after 12pm.
Irina, we apologize for this! We always strive to provide 5-star service but it looks like we fell short with your experience and we apologize for this. We will be sure to speak with our team, find out where the disconnect happened, and implement a new communication structure to ensure experiences…
I've used Two Men and a Truck several times since 2011 in both Colorado and Nevada. Unfortunately my most recent experience with them will likely be my last. I scheduled a small move on a weekday that required me to alter my work schedule. The movers arrived an hour later than their expected arrival window. I was scheduled later that morning to meet my realtor to pick up keys to my new place but when the movers arrived, I was told they "couldn't really move anything without me there to supervise" even though they…
Hello Jonathan , We’re very sorry to learn of your recent experience and can certainly understand your frustrations. We have notified our team and encourage you to reach out directly at [phone removed].
I am super bummed to be giving Two Men such a poor rating however my latest experience has just ruined them for me. Long story short, my move didn't even start until 5pm, I paid for a three man crew to which one of the members decided not to participate, there was no sense of urgency with the other two men, I had damaged items, and what was supposed to be a quick move from a storage unit 10miles away from the house, required a manager to come out and another crew to come help finish the job at 10:30pm.
A damage report is required to begin a damage claim here at TMAAT, I am sorry that damages occurred on your move but if a damage report is reported in a timely matter we would be happy to honor the claim for you. If you have further concerns please contact me directly at [phone removed] .
It's unfortunate to say that we are very displeased with our recent experience with Two Men and a Truck. There was a series of events that occurred to lead to this. First, our original quote was for 6-8 hours and it took 12, 12 hours for a 2,100 sq ft house and the new one was FOUR minutes away. All we requested was large furniture, and that wasn't done either as one of the guys was barely on the job for 3 days and seemed like didn't know what to do.
Hello Amber, We sincerely apologize to learn of this and can assure you this is not the norm at TWO MEN AND A TRUCK. We would be happy to speak with you further and encourage you to reach us directly at [phone removed].
Terrible experience, unfortunately. Had a last minute move out of state, so hired two men and a truck to handle it for me. Every step of the process has been absolutely terrible (value crate move). No one seems to understand what’s involved, what’s covered and not covered. Every single person has given me conflicting information. The movers who picked up my items didn’t bring a tv box even though I specifically stated I’d need one.
We sincerely apologize for your experience. Interstate moves scheduled on short notice can involve many complexities and coordination among multiple parties, which is why we typically advise against last-minute interstate relocations.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous272 · 48%
- Worked hard and fast257 · 45%
- Careful with belongings128 · 23%
- Turned up when they said74 · 13%
- Kept in touch44 · 8%
- Price matched the quote9 · 2%
Counted across the 566 four and five star reviews we have read for Two Men and a Truck Moving. A review can mention more than one thing.
In their own words
I was highly please with the entire process and service I received using Two Men and a Truck for my recent move. Getting a quote was straight forward and any extra costs were explained in full. The movers were very punctual arriving 10 minutes prior to start time! Josh, Glenn, and Dillon did an amazing job. There was very clear communication from the start which continued through the entire move.
Hello Barbara, Thanks for the kind words! It's great to know that we were able to provide you with the highest levels of service. We'll be sure to share your experience with the rest of our team members as inspiration! We look forward to seeing you again soon.
After reading online reviews for several moving companies I chose two men and a truck mostly because i see the trucks around town all the time. I was pleasantly surprised with how prompt the team was on moving day given that the time in the middle of rush hour. When the arrived we did a quick walk through since not everything in the house was being packed and moved. They packed everything as quickly as possible (and given that some things were very heavy and awkward that says a lot to me).
Thank you, Michelle, as the Movers Who Care these are the kind of reviews about our moving services we love to read! It's great hearing how the team got you packed up and ready to move in an efficient manner. Even better hearing about their patience when figuring out a donation spot.
2 Men and A Truck is a poor name for this company. It should be called 2 Wizards and a Truck. Nick and Patrick showed up at our place and lugged box after box of our small library (we are avid readers) going up and down 3 flights of stairs in 95+ F degrees heat, along with the multiple 7' bookcases (fully assembled Billy/Oxbergs with extensions - double door type!), a full size desk and hutch, used a deft and delicate touch in shipping our tatami mats, a myriad of cooking gear, and maneuvered a massive dining…
Hello Kojess, We are very happy to hear this and wish you the very best in your new home!
I'm leaving this review after my second time using Two Men and a Truck moving services. They're phenomenal. Extremely processional, transparent about policy and price so I was informed at every point in the process, super efficient and just overall great. I have moved myself and friends countless times and TMaaT has been but only experience with booking a professional mover. From the nightmare stories I've heard, I'm extremely lucky to have found such a great comoany.
Nelly, these are the kinds of reviews we live for, as the Movers Who Care! Seriously, it's so great hearing how much you appreciate our booking process and office staff. It's even better hearing how Jacob and Dante performed on your move!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- careful handling88
- polite staff64
- smooth move19
- fast movers17
- no damage15
- careful movers12
- quick work10
- moving heavy items9
- local move8
- last minute move2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews
- nextdoor.comsocial