Two Men and a Truck Moving
Its address is in Denton, Texas. It appears here because Google returns it for Southlake.
Google rating
4.8
Ratings counted
497
Are 1 or 2 star
4.2%Around typical
The rating breakdown
21 of the 497 ratings in Google’s published star breakdown for Two Men and a Truck Moving are one or two star.
Against other movers in Southlake
About the same as the middle of the 3 movers in Southlake we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 463 | 93.2% | |
| 4 star | 10 | 2.0% | |
| 3 star | 3 | 0.6% | |
| 2 star | 7 | 1.4% | |
| 1 star | 14 | 2.8% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is Two Men and a Truck Moving at 4.2%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Two Men and a Truck Moving, counted by matching the words they used.
- Damage to belongings6 · 32%
- Items missing or never delivered4 · 21%
- Price rose after the quote3 · 16%
- Crew conduct3 · 16%
- Late, delayed or a no-show2 · 11%
- Stopped responding1 · 5%
Counted across the 19 one and two star reviews we have read for Two Men and a Truck Moving. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
This was not a good experience. I chose Two Men and a Truck because of the online reviews and because they have an office that is only 2 miles from my home. They were 1.5-2.5 hours late. They were suppose to be here from 8 am - 9 am, but did not arrive until 10:20. They did not shrink wrap my furniture like the website or the man that gave my my quote stated. They only moved 3 items (couch, bed and tv stand) from one building to another in the same complex.
We apologize that your move did not meet your expectations. We understand your frustration regarding the delays, damages, and overall experience during your move. While we are glad our team was able to quickly address the repair concerns, we regret that the service provided fell short of the…
I’ve used two men for 6+ years and this past move was our longest and most expensive and with the most men. We’ve never had 3 before but with only have a week to go from our old home to new home I thought I’d book 3 and it was an awful decision. The guys were kind but way too talkative and one would have a 10 minute conversation with me or my husband and one might be working and I didn’t know where the third was. It didn’t seem like they had any urgency with helping us move fast and keep the cost down.
Hi Rebecca, Thank you for your feedback. We sincerely apologize that this move did not meet the standards you had come to expect from us over the years. Our management team had the opportunity to speak with you directly regarding your concerns, and we appreciate your willingness to discuss the…
It’s 2 boys and a truck, not 2 men. They need to correct their company name to correctly represent them. They didn’t have tools, I had to go in my garage to try and find tools for them to use because they came unprepared. They were supposed to go straight to building to unpack my stuff but instead they went to gas station to waste time waiting for me as I had to get my WiFi. I still beat them by 15 minutes with a 30 minute stop… they must’ve found a gas station so far away..
Thank you for your feedback. We take all customer concerns seriously; however, we have been unable to locate a record of your move using the name associated with this review. The experience you described does not reflect our standards for professionalism, preparation, or customer service.
DO NOT SIGN THEIR RELEASE UNTIL ANY/ALL OF YOUR CONCERNS HAVE BEEN 100% RESOLVED. Two men and a truck in Denton, TX damaged several pieces of my furniture with severe scrapes on finished surfaces. They even left one of my heirloom bedroom dressers upside down in the garage where I asked them to leave it. However, they left a moving blanket on it and when I uncovered the furniture, after the movers had left, I realized it was upside down with the finished top directly on the concrete floor where it had been slid…
Hello Mr. Myers, our team has attempted to locate your move in our system and unfortunately, we were unable to find any previous moves with our franchise. Please keep in mind each franchise within the TWO MEN AND A TRUCK® system is independently owned and operated, we believe your move may have…
Two men and a truck is the Worst moving company I have ever used. Their guys were super slow and not careful with our items. They sent one guy that had someone what experience and one guy that apparently was very new maybe his first day. It took them from 9 am till 430 pm to move our one bedroom apartment to another apartment, both on the first floor and 5 miles apart (they quarried us for 4 hours of work and the price pretty much doubled due to them sending inexperience help.) They lost a piece of our couch and…
Hi Brandon! We appreciate your feedback and sincerely regret that your moving experience did not meet your expectations. At TWO MEN AND A TRUCK®, we strive to provide efficient, professional service, and it’s disappointing to hear that you felt otherwise.
They managed to bang every single wall and door that was in their path, our brand new house had pieces of drywall on the floor and handprints, scuff marks, all kinds of things by the time they were done. They seem to care more about getting done on time than doing a careful job. The next day someone followed up and they sent out a vendor the next day and he fixed all their mistakes which took several hours.
Thank you for your feedback. We sincerely apologize for the damage and frustration caused during your move. While we’re glad our team was friendly and respectful, we understand that does not make up for the experience you had.
I used Two Men and a Truck based on the recommendations of friends and family. Just last year, my cousin paid $300 to move a fully furnished two bedroom apartment just last year. I ended up paying just shy of $900 to move from my parents' home to a one bedroom apartment.(No dining furniture or couch) With the exception of a dresser on the second floor, everything was boxed up and staged in one room for pick up. The movers talked and joked among themselves and moved at a leisurely pace.
Hi Alex! We are sorry to hear about your move experience, at TWO MEN AND A TRUCK® we strive to make every move a stress-free experience. We are happy to see that your crew was able to get your move completed in the estimated time frame discussed during scheduling.
They moved furniture from my home to my daughter's home. They took longer than what was quoted. They worked at a slow pace. They scratched the floor and then lied about it. We had pictures to prove differently. Ryan Massey -Operations Manager sent a person out to repair the wood floor. The repair person said the scratches were deep and across the grain of the wood and would be difficult to repair. The repairman put forth best effort but couldn't fix the floor. Ryan Massey said that was the best they could do.
We’re truly sorry to hear that this was your experience and appreciate you taking the time to share your feedback. Our goal is always to provide efficient service and handle any concerns with care and transparency.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous188 · 50%
- Worked hard and fast150 · 40%
- Turned up when they said71 · 19%
- Careful with belongings69 · 18%
- Kept in touch17 · 4%
- Price matched the quote5 · 1%
Counted across the 379 four and five star reviews we have read for Two Men and a Truck Moving. A review can mention more than one thing.
In their own words
From start to finish, my experience with Two Men and a Truck was outstanding and professional. Getting a quote was fast and easy and communication was terrific. On moving day, the team arrived on time and were very helpful navigating some unforeseen challenges like a broken elevator. They quickly helped develop a plan to cope with the challenge and ensure the move went on schedule and on time. I would highly recommend Two Men and a Truck to anyone needing a moving company.
Hi, Lisa. Your feedback is highly appreciated. Thank you for the review!
Niko and Byron did an absolutely amazing job with moving all my stuff from one house to the next! They gave me originally a window of 3 hours and they called 20 minutes prior to let me know they finished their first job of the day and were headed my way meaning they would be there at about 20 minutes after the earliest quoted time which I was incredibly impressed by! They were very professional the entire time and made sure all of my things were properly protected in transit.
Hi, Jesse. Thank you so much for leaving us a stellar review!
From first contact all the way till the end, these folks made my move stress free. Very easy to work with- even when I added a second stop. The movers were on time- polite and very thorough. Would not hesitate to use them in the future. A great value -
Hi, Rick. We are happy to hear about your awesome move experience with our team, thanks for leaving a review!
Jacob and Austin did a great job. They were friendly, professional, and arrived on time. Jacob made sure to go over all the documents in detail and asked if I had questions along the way; he also provided updates when necessary. Austin took great care wrapping and transporting all of my furniture and electronics. Jacob made sure I was comfortable with where my belongings were placed when boxes were moved into the new space. My only complaint is how long it took.
Hello Hannah! Thank you so much for rating TWO MEN AND A TRUCK! It was our pleasure to help!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- courteous staff52
- professional movers26
- careful movers8
- easy moving process5
- door frame protection3
- complex move2
- box moving2
- piano moving2
- long distance move2
- careful loading2
- junk removal2
- fast scheduling2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yellowpages.comdirectory
- yelp.comreviews