Two Small Men With Big Hearts Moving Company - Kamloops
Mover in Kamloops, British Columbia
Google rating
4.2
Ratings counted
141
Are 1 or 2 star
19.1%Well above typical
The rating breakdown
27 of the 141 ratings in Google’s published star breakdown for Two Small Men With Big Hearts Moving Company - Kamloops are one or two star.
Against other listings in Kamloops
13.2 percentage points higher than the middle of the 17 listings in Kamloops we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 107 | 75.9% | |
| 4 star | 5 | 3.5% | |
| 3 star | 2 | 1.4% | |
| 2 star | 3 | 2.1% | |
| 1 star | 24 | 17.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Two Small Men With Big Hearts Moving Company - Kamloops at 19.1%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Two Small Men With Big Hearts Moving Company - Kamloops, counted by matching the words they used.
- Damage to belongings3 · 38%
- Crew conduct2 · 25%
- Late, delayed or a no-show1 · 13%
Counted across the 8 one and two star reviews we have read for Two Small Men With Big Hearts Moving Company - Kamloops. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
What a nightmare! 27 hours late yes 27 hours, Was to arrive at 8:30 Saturday finally showed up at 10:15 Sunday- poor or no communication, delay delay delay! constantly had to contact them which every time an excuse. Moving pad were filthy which resulting in all my furniture dirt. grimy fingerprints. constantly on personal cell phone, went for lunch on our time, very unprofessional. no service will never recommend, Who owns this outfit? Should train your employees and teach them some customer service.
Hi Brenda Jensen, I'm Andrew Giguere, the Director of Operations for Two Small Men with Big Hearts. I'm truly sorry to hear about your experience. Please contact me directly at [phone removed] so we can resolve this issue.
Unfortunately, I would not recommend this organization for a move. I trusted them with a relatively small move - move-out, storage, move-in - and it was far more difficult than it should have been. Not only were most of my furniture pieces treated with such little care that virtually everything was damaged, a number of the boxes that were clearly labeled with room names ended up nowhere near the rooms they were intended for.
Hi Trish, are you able to send me an email at [email removed] to discuss your concerns?
Two men arrived at my apt on time. That is the best thing I can say. The reason I am writing this review so long after my move Feb. 28, 2019 is I had the flu. Upon arrival to my two bedroom apt in a three story walk-up (which the owner new about) the complaining started. They did not have enough men to do the job and could not find anyone. My son was there so he agreed to take the job to move me. They hired him on the spot.
Workers on the loading end of the move were extremely lazy and slow. They barely got our small townhouse and garage loaded into truck. But the biggest problem with the whole move was one of the managers named Jeff. He was rude and incompetent at his job. I used them along time ago and they were awesome. But with managers and team members like Jeff will tarnish the company's good name. I am never going to recommend this company to anyone. Please use anyone else.
Hi Marco, this is Andrew Giguere, the Director of Operations for Two Small Men with Big Hearts. I’m sorry to hear about your experience and would like to personally address your concerns. Please contact me directly at [phone removed] so we can resolve this matter.
I want to start by saying everyone we had contact with from the movers to the owners were nice. They helped us out very last minute. The two young guys worked their butts off and took great care of our belongings. The problem we had all …
Oh my ! We engaged this local mover to move our furniture and effects from Ashcroft BC to Merritt BC. My wife spent 70 minutes itemizing each room contents. Being used to MANY moves in the Armed Forces, my wife asked the Manager if/when …
The absolutely worst moving experience I have ever had. The scratched my new TV screen, scratched my new bed frame, broke two plaster …
Hi Jamie Whittla, this is Andrew Giguere, the Director of Operations for Two Small Men with Big Hearts. I’m truly sorry to hear about your experience. I’d like to personally discuss this with you to resolve the issue. Please contact me directly at [phone removed].
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous9 · 47%
- Worked hard and fast8 · 42%
- Turned up when they said5 · 26%
- Careful with belongings3 · 16%
Counted across the 19 four and five star reviews we have read for Two Small Men With Big Hearts Moving Company - Kamloops. A review can mention more than one thing.
In their own words
We were very impressed with the quality of service your company provided. The two workers, Donny & Sunny were very polite, hard working and had great attitudes. They arrived on time and were professional and showed a great amount of respect …
The 2 guys who came to help me load my container where awesome! They managed to fit everything in and did a great job of tetris. All while, being careful with my furniture in boxes. Much appreciated!!
I was on my own moving and the help that I received from this group was amazing. Kristen the Move Coordinator talked with me thoroughly to find me the best solution and price for my move. Then the Move Dispatcher Logan met with me personally so I could give him my key to my storage and he immediately ensured trust in the condition that the pickup was to be attended by me by facetiming as I was not able to be there.
THANK YOU Logan, Ron and Sunny for accommodating this short notice move in Kamloops. Logan you have the best team in Ron and Sunny. They were punctual and moved all my belongings in a timely and safe manner. I will definitely be using your services and recommending you to anyone who needs your services. THANK YOU THANK YOU :)
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- pleasant staff14
- professional movers9
- new management8
- no damage7
- no surprise costs3
- diligent movers3
- short notice2
- fair rates2
- accurate quote2
- ease of moving2
What the company says about itself
Taken from Two Small Men With Big Hearts Moving Company - Kamloops’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Says it is licensedsays on their website
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“Hearts with their move. No-obligation Licensed & insured movers Transparent pricin”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“…move. No-obligation Licensed & insured movers Transparent pricing Local expert”Raw text captured from the page, including any surrounding navigation.
- Mentions the Better Business Bureausays on their website
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“+ 22 more 5.00 1 Customer reviews BBB BBB Accredited A+ Rating Get Your Free Moving Quote Mo”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
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“1982 The Best Movers in Kamloops For over 40 years, Two Small Men has been a trusted provi”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
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“Columbia Kamloops Movers — Trusted Since 1982 The Best Movers in Kamloops For over 40”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“✓ No obligation ✓ 100% Free GET MY FREE QUOTE No obligation — or call your local team”Raw text captured from the page, including any surrounding navigation.
- Advertises a warranty or guaranteesays on their website
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“…of how we treat every customer. Our Satisfaction Guarantee We guarantee your satisfaction. If some”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- birdeye.comreviews