U-Haul Moving & Storage at Eastex Freeway & Lawrence Exit
Truck rental agency in Beaumont, Texas
Google rating
3.9
Ratings counted
167
Are 1 or 2 star
23.4%Well above typical
The rating breakdown
39 of the 167 ratings in Google’s published star breakdown for U-Haul Moving & Storage at Eastex Freeway & Lawrence Exit are one or two star.
Against other listings in Beaumont
17.7 percentage points higher than the middle of the 14 listings in Beaumont we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 99 | 59.3% | |
| 4 star | 18 | 10.8% | |
| 3 star | 11 | 6.6% | |
| 2 star | 6 | 3.6% | |
| 1 star | 33 | 19.8% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is U-Haul Moving & Storage at Eastex Freeway & Lawrence Exit at 23.4%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for U-Haul Moving & Storage at Eastex Freeway & Lawrence Exit, counted by matching the words they used.
- Crew conduct2 · 18%
Counted across the 11 one and two star reviews we have read for U-Haul Moving & Storage at Eastex Freeway & Lawrence Exit. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
The AC unit did not work, the storage unit was extremely hot, and the place was completely roach infested. I did not have any roach problems before moving my belongings into this unit, and now I have to worry about whether all of my personal items are infested as well. When we called to report the issue, we were told we had to speak with a manager ourselves, yet nothing was ever done to resolve the problem.
This is my first ever 1star review and meant to leave this review middle of 2020. I went into the uhaul to pick up a vehicle wiring harness to connect to trailer from my Jeep. The sales person looked into his computer and presented me with a harness. I took it home and proceeded for install. Long story short, I ran into a problem with the product install and proceeded to contact the manufacturer for assistance. I was then informed that the product purchased was incompatible with my Jeep.
Spent time out of my day to go up to this place to RESERVE a car hauler two days in advance. Recieved good customer service, friendly, yadayada...Money came out of my account and all. Got a call that the unit was not there today and I would have to go to another location to pick it up. If you know you have to rent a unit out and there is one local that you are sending me to go get, go get the freaking unit yourself so it is ready for YOUR customer that has already paid YOU and have YOU all their info and business.
Had truck reserved for 6am pickup through app. Get there and there is no trucks. Have to wait outside till they open. They had no furniture pads to rent. I get those are the ones to sell but you just screwed me out of an hour and messed up my timeline. Oh. I'm sure their fine print covers them but.... Who knows if your truck will be there or not.
Manager Dominick is absolutely the worst. She barely works, has a very bad attitude and I will never return. I use uhaul All the time but this woman left a bad taste in my mouth. She must have gotten that position because she’s related to someone, she is not manager material.
Still being charged 2 months after moving everything out of storage. I will NEVER do business with this location again. I even have a receipt proving I moved my stuff out. U-HAUL customer service says I need to call the location to dispute …
This is the worst company I have ever dealt with pathetic customer experience, I did rented 15 foot truck a week ago for my scheduled moving, the day before my pickup at this location got a call from customer care that your truck will not …
I specifically don't understand how the manager of this location holds that position; he doesn't greet customers or even look them in the eye when speaking. There was zero friendliness, and he made me feel like I was a nuisance.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous3 · 43%
- Worked hard and fast2 · 29%
Counted across the 7 four and five star reviews we have read for U-Haul Moving & Storage at Eastex Freeway & Lawrence Exit. A review can mention more than one thing.
In their own words
I went for boxes. Fast & easy transaction. Staff friendly- nice young man, Jaden, helped me & even loaded everything in my vehicle.
Hi there! Thank you so much for choosing U-Haul. We're really happy to hear that you had a great time at our facility. If there's anything at all we can do to make it even better next time, please don't hesitate to reach out. We're always here to help!
The five star review is primarily for the employee Tribecca at this specific location who helped us after we had been given the run around all morning by U-Haul. She was amazing at making sure we were taken care of after going through everything all morning. Truly amazing support from her and very thankful.
The guys at this location have always helped me out. They go above and beyond and do everything they can to accommodate me.\n Thank you very much for your help in my recent move.
Hi Tony, we're so glad you were happy with our service. Safe travels on the road ahead!
Service was quick and easy. The guy help me I think his name was Jaden was very professional. He help me get the right equipment.
We're grateful you chose U-Haul! We're dedicated to offering superior service, so we love to hear that you had a stellar experience at our U-Haul location.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- helpful staff17
- management6
- courteous staff5
- easy experience3
- pickup3
- truck availability3
- thoroughness2
- storage unit2
- short process2
- clean truck2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews
- yellowpages.comdirectory
- chamberofcommerce.comdirectory
- mapquest.comdirectory