U-Haul Moving & Storage at Stevenson Dr
Self-storage facility in Springfield, Illinois
Google rating
1.6
Ratings counted
5
Are 1 or 2 star
Not enough ratings
We hold limited information on this company. We have read 3 reviews for it, so anything below about what reviewers say rests on very little text. That is missing information rather than a clean record, and it is not a judgement about the business either way.
The rating breakdown
Google shows 5 ratings for this business. Below twenty, a percentage swings too far on a single review to mean anything, so we don’t publish one. 4 of those are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 0 | 0% | |
| 4 star | 1 | 20.0% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 4 | 80.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for U-Haul Moving & Storage at Stevenson Dr, counted by matching the words they used.
- Crew conduct1 · 33%
- Stopped responding1 · 33%
Counted across the 3 one and two star reviews we have read for U-Haul Moving & Storage at Stevenson Dr. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
The person that call me have no costumer service experience, was rude she even hung up on me, when I asked for her supervisor. I have rented many times U-Haul (truck’s, car dolly’s,U-box, etc; for different reasons and never had a problem like this, U-Haul please hire and train people who can help your clients and treat them with respect.
Rent a storage unit and could not access the unit due to the key pad not working! I reached out to the after hours number and NO ANSWER. Great first experience you think!
Really gross and unkempt. Usually the unhoused are camped around the property blocking car access to the units. Lots of trash and roads are used as a dumping area. Good luck getting staff out there to help.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- car2
What the company says about itself
Taken from U-Haul Moving & Storage at Stevenson Dr’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“Photos Pay Your Storage Bill What is 24/7? It's the way we allow you to pick up y”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- mapquest.comdirectory
- yellowpages.comdirectory
- superpages.comdirectory