U-Haul Moving & Storage of Brookside
Truck rental agency in Fredericton, New Brunswick
Google rating
3.8
Ratings counted
40
Are 1 or 2 star
22.5%Well above typical
The rating breakdown
9 of the 40 ratings in Google’s published star breakdown for U-Haul Moving & Storage of Brookside are one or two star.
Worked out from 40 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Fredericton
20.0 percentage points higher than the middle of the 15 listings in Fredericton we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 22 | 55.0% | |
| 4 star | 6 | 15.0% | |
| 3 star | 3 | 7.5% | |
| 2 star | 1 | 2.5% | |
| 1 star | 8 | 20.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is U-Haul Moving & Storage of Brookside at 22.5%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for U-Haul Moving & Storage of Brookside, counted by matching the words they used.
- Damage to belongings3 · 43%
- Crew conduct3 · 43%
- Items missing or never delivered2 · 29%
- Late, delayed or a no-show1 · 14%
Counted across the 7 one and two star reviews we have read for U-Haul Moving & Storage of Brookside. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I had to leave my truck parked at this facility for a year and a half, because of visa complications and covid lockdown border issues, getting back into the country was difficult for me. While my truck was parked in the back, there was no security fence, but there were no other parking spots available in town. At some point my catalytic converter was CUT AND STOLEN OFF OF MY TRUCK'S exhaust system!! Thankfully the windows weren't smashed out and the whole truck ravaged!
I have had storage here for two years. I must say, the service and security has gone drastically downhill since U-haul took it over at the beginning of this year, but the price has gone up. Twice now I have been just a couple days late on payment because of when my paycheck falls, and have swiftly paid up in full plus their late charge, but they haven't taken their lock off once it was paid so i could access my stuff.
RUN!!! don’t walk - anywhere else but here. There are bad companies… then there are companies like U-Haul. I’ve had great experiences over at Enterprise. Our friends have endured false odometer reporting and fees for thousands of alleged miles that would have been impossible to travel in the time accused. U-haul refused to check GPS data, refused to listen to numerous witnesses and charged over $3000 for false miles.
Stored my ATV + Motorcycle + much more here for a year or so until the "facility" was broken into and my machines were stolen on a Saturday night. They had advertised video surveillanced alleys although no evidence of criminal activity was present on their system. I was in disbelief it was so easy for criminals to enter the compound and easily take my equipment with no evidence of them being there. Left as soon as I could. False advertisement of video surveillance.
Was told my payment declinded. Got an email that my payment didn't go through. I replied that it had on my end and they had a problem on their end. So they went right ahead and took the payment again. $160 gone. I needed that money to get through the week. Called and was told they couldn't do a refund and had to wait for my bank to fix their mistake. Have been a customer for years and they don't even read my emails. Very disappointed.
Adam, I am sorry that you feel we have been unfair to you. I looked into it, and our system definitely shows a failed transaction this morning, followed by a successful one at noon. As Anne said when you spoke, we have no way of knowing … More
Discriminatory and rude service, maybe the employees should quit jumping to conclusions and trying to be detectives and actually do their job for paying customers.
Mustafa, I am extremely surprised by your comment. Please call me, Cathy, at our head office ([phone removed] and we will sort this out. We will not be tolerating any discrimination.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- staff4
- cost4
- payment3
- system2
- cleanliness2
- email2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- mapquest.comdirectory