U-Haul Moving & Storage of Morningside

Scheduled an "appointment" for a trailer hitch installation. Received a call back citing a date and time. I advised due to work I would need to drop the car off and did the night before. Deposited key in the keybox. Received a call from their employee this morning. She was very rude and upset stating that I had dropped the car off without filling out forms and that despite an email and telephone conversation stating the exact date and time, this wasn't my appointment. That statement doesn't make sense.

The staff was kind and helpful, but I was given a truck that was almost out of gas, so I needed to go to the gas station. . The passenger side mirror was broken, and a temporary mirror was taped in its place, and it was impossible to adjust …

I pay my granddaughters rental fee that is an automatic withdrawal each month. My debit card was hacked and I inadvertently forgot to update the debit card. The local office refused to write off the late fee even after I reminded them it is paid every month and that my husband has cancer so been dealing with that also! So on top of everything else I have to pay a $15 late fee. I think they could have had a little more compassion based on the circumstances and that I have automated payments.

I reserved a uhaul online 2 days before I needed it. I arrived and used the app to retrieve it and got the code to get the key then realized there wasn't an appliance dolly. I then went inside to get it. After I went in they told me they double booked the same uhaul and wouldn't let me take it after I already had the key. They seem to pick which customers they want to take the vehicle if they double book.

I just wanted to know how much their packing boxes were before I drove across town. So I called. Well, there was no option for me to choose to ask about packing boxes. Nor is there an option to talk to a person. So I had to choose a random option. After a long time on hold, the guy answers. I say I want to know how much packing boxes are, he just says "oh", and without telling me, puts me back on hold, then hangs up on me after 20 seconds.

Poorly ran, Had 5 car haulers sitting in the lot and told me they were all booked up...made me drive to a place 15 minutes away for a reservation to find them closed...waited...then had to.drive back to this store and wait another hour for …

Absolutely the worst! So apparently they have these pick up uhaul available 24/7 what they don't tell you is you need the app and Internet connection. We went to pickup our uhaul out in the dead zone.... I barely got phone connection. Took …

They called me the night before the move to inform me that they didn't have a truck for us and that we could drive two hours in the opposite direction to pick up a different truck. Then said that we would get a $50 reimbursement. When I …