U-Pack
Mover in Albuquerque, New Mexico
Google rating
4.7
Ratings counted
79
Are 1 or 2 star
6.3%Above typical
The rating breakdown
5 of the 79 ratings in Google’s published star breakdown for U-Pack are one or two star.
Against other listings in Albuquerque
1.7 percentage points higher than the middle of the 21 listings in Albuquerque we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 67 | 84.8% | |
| 4 star | 6 | 7.6% | |
| 3 star | 1 | 1.3% | |
| 2 star | 1 | 1.3% | |
| 1 star | 4 | 5.1% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is U-Pack at 6.3%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for U-Pack, counted by matching the words they used.
- Damage to belongings1 · 25%
- Crew conduct1 · 25%
Counted across the 4 one and two star reviews we have read for U-Pack. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
U packers worked fine for my sister's move. She had our brother pack. Everything arrived in good condition. I utilized 'Moving Staffers' the company U packers connected me with. They incorrectly packed one granite and one marble table top, both destroyed in the move. The granite top was irreplaceable. I also had 2 leather chairs with gouges in them, not fixable. Who knows what was broken in the many boxes that I have not yet emptied.
My daughter is moving from New Mexico to Oregon. The trailer was scheduled to picked up on Jan 25th. No one showed up to pick it up. Rescheduled for Jan 26th. Again no one showed up. She called customer service and the gentleman on the phone was extremely rude… stating it wasn’t his problem, he was just there for 4 hours before he was leaving for another location. We based our whole trip around this pick up and drop off dates. This lack of care and customer service will cost us more in the long run.
We're sorry to hear about your family's experience, Amanda, and we would like to look into this further for you. Would you mind sharing your reference number and any additional information with our team at [email removed]? Thank you, Brooke D.
If it weren't for the other positive reviews, I'd be sure this company is fake. Their website accepts zip codes to move to and from but always produces a referral to a competitor, even if you ask to move from downtown Albuquerque to downtown Albuquerque. Has the website been hacked by PODS?
Military move, failed to provide weight tickets for reimbursement. Has been over three weeks, I keep calling (local and HQ) and they’ll say they’re working on it but nothing happens. Might be the cheapest option but I’ll pay more to ensure that I can get reimbursed next time.
We're sorry to learn about your experience, Aaron. This is not what we want or expect for our customers, and we value the opportunity to address your concerns. Please email your reference number and any additional information to our team at [email removed], and we will follow up.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous22 · 35%
- Turned up when they said12 · 19%
- Worked hard and fast7 · 11%
- Kept in touch7 · 11%
- Price matched the quote4 · 6%
- Careful with belongings3 · 5%
Counted across the 62 four and five star reviews we have read for U-Pack. A review can mention more than one thing.
In their own words
They are one of the efficient companies I have ever dealt with. Professional, easy to reach and there every step of the way. Loaders, packers and unloaders very careful and thoughtful with all of my belongings. Southwest Movers and Packers of Albuquerque, NM they recommended was perfection in every way. I would give all involved in my move many more than 5 stars if I could.
In general, my experience with U-Pack was pretty good. I booked 17' in a trailer for all our stuff. The truck arrived as planned and I had a moving crew load it with our stuff. I locked the bulkhead in place and they picked it up the trailer promptly. All the ABS drivers I encountered were friendly and professional. I think it was a good value - especially based on the price and the fact that I didn't have to pay for gas or drive a rental truck for 3-4 days...
Thank you for trusting us with your move and for taking the time to share your feedback with us, Jim. We're glad we were a great fit for your moving needs, and we wish you all the best as you settle into your new home!
WOW! We used UPack to move from Albuquerque to Louisiana, and it was the easiest part of the move! Everything we needed to do was clearly outlined, and they met or exceeded our expectations in every category. The website had a printable MOVE PLAN that had suggestions on what to do and space for notes. Our Reference Number and the phone numbers to call were printed on each page of the booklet.
Thank you for sharing your experience, Jennifer! We're so glad we were a great fit for your moving needs, and we hope you enjoy your new home in Louisiana!
Initially thought about PODS. However, UPACK relocube was twice cheaper than PODS without compromising space and moving quality. Pricing center and pickup terminal professionals were always helpful and really nice. A big difference between PODS and UPACK relocube is that UPACK charges relocubes that you actually loaded. i ordered 3 relocubles (2 relocubes is approximately equivalent to or slightly smaller than 1 large POD) and used 2 cubes out of 3.
Thank you for taking the time to share your experience with us! We're so glad that we were a great fit for your moving needs, and we appreciate your business!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- trailer option9
- rental5
- courteous drivers3
- cross country move3
- packing2
- flexible dispatch2
- upfront fees2
- rate quoted2
- simple process2
- courteous staff2
What the company says about itself
Taken from U-Pack’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises a warranty or guaranteesays on their website
Show the text this came from
“Door Delivery Service Center Delivery Guaranteed Delivery U-Pack Storage Get Started Rea”Raw text captured from the page, including any surrounding navigation.
- Advertises financingsays on their website
Show the text this came from
“Customer Reviews Billing and Payment Financing Options About U-Pack ABF Transportation Tariff”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews
- bbb.orgreviews
- mapquest.comdirectory
- yellowpages.comdirectory
- facebook.comsocial
- nextdoor.comsocial