U-Pack
Mover in Des Moines, Iowa
Google rating
4.7
Ratings counted
27
Are 1 or 2 star
3.7%Around typical
The rating breakdown
1 of the 27 ratings in Google’s published star breakdown for U-Pack are one or two star.
Worked out from 27 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Des Moines
0.9 percentage points higher than the middle of the 20 listings in Des Moines we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 22 | 81.5% | |
| 4 star | 4 | 14.8% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 1 | 3.7% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is U-Pack at 3.7%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for U-Pack, counted by matching the words they used.
- Damage to belongings1 · 100%
- Crew conduct1 · 100%
Counted across the 1 one and two star review we have read for U-Pack. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
UPDATE: The company responded below saying they were going to further look into things only to reiterate what I have already stated below in that they are not liable for recklessly transporting and damaging my things. However, I was NEVER provided with or signed any contract agreeing to this. Had I known there was no insurance to cover damages I never would have used their services.
Hi Summer, thank you for taking the time to share your experience with us. Could you email your reference number and details to [email removed], please? We would like to look into this further for you. Thank you, Brooke D.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Kept in touch5 · 21%
- Professional and courteous5 · 21%
- Worked hard and fast2 · 8%
- Turned up when they said1 · 4%
- Careful with belongings1 · 4%
Counted across the 24 four and five star reviews we have read for U-Pack. A review can mention more than one thing.
In their own words
Very responsive company! I appreciate being able to speak to a live person or receive quick replies to my questions via email. I also liked how you can pay with PayPal and track your trailer of belongings after it’s picked up. The bulkhead parts were a bit challenging to install, so they may need to be updated after some time. While pricing is a bit expensive to use their trailers, upack did deliver on good customer service and reliability. Would recommend them for moving across the country.
Thank you for trusting us with your move and sharing your experience, Elle! We appreciate your feedback and your recommendation, and we hope you enjoy your new home!
They were very professional and helpful as we determined how we would move our possessions 1400 miles, from Iowa to Florida. No hidden fees, all costs explained up front, very affordable compared to other companies. We packed most of the trailer by ourselves, used a local company for heavier objects, then had UPack set up unloading at new location. Wish we had considered their services for the packing as the other company did a very poor job of protecting our possessions.
This guys are amazing, specially here in Iowa, I did my move from Florida and everything runs 120 % perfect. On time, the comunication was pretty good, these people are so kind, specially Laura, if you have any needs to move in to Iowa, this is The Option!
Thank you for taking the time to leave us a review, Mario! We're so glad we were a great fit for your moving needs, and we hope you enjoy your new home in Iowa!
Good Experience., smooth moving but you need load trailer having furniture wrapped with blanket.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- trailer7
- responsiveness5
- smooth process3
- local moving2
- communication2
- drivers2
- storage unit2
- dispatcher2
What the company says about itself
Taken from U-Pack’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises a warranty or guaranteesays on their website
Show the text this came from
“Door Delivery Service Center Delivery Guaranteed Delivery U-Pack Storage Get Started Rea”Raw text captured from the page, including any surrounding navigation.
- Advertises financingsays on their website
Show the text this came from
“Customer Reviews Billing and Payment Financing Options About U-Pack ABF Transportation Tariff”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- consumeraffairs.comreviews
- facebook.comsocial
- manta.comdirectory
- yelp.comreviews
- birdeye.comreviews
- mapquest.comdirectory