U-Pack
Google rating
4.9
Ratings counted
16
Are 1 or 2 star
Not enough ratings
The rating breakdown
Google shows 16 ratings for this business. Below twenty, a percentage swings too far on a single review to mean anything, so we don’t publish one. None of them are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 15 | 93.8% | |
| 4 star | 1 | 6.3% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 0 | 0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Turned up when they said4 · 29%
- Professional and courteous3 · 21%
- Price matched the quote1 · 7%
Counted across the 14 four and five star reviews we have read for U-Pack. A review can mention more than one thing.
In their own words
I had a great experience with U-Pack, both with the local offices and the national customer service. This was by far the best experience I've ever had with a moving company. My moving dates changed many times, and being able to move my cube drop-off day without penalty was invaluable. I paid for the expedited shipping, and my items arrived early that day. In both locations, the drivers arrived on time and were very skilled and courteous. I'd highly recommend U-Pack!
Did a great job. Driver's were really nice and placed trailer exactly where we wanted it. We had a steep driveway and was tight space but they made it work to get right next to the garage. The dispatchers really worked with you to come when you were available to meet. would definitely recommended to anyone. And for a great price. Was half the cost of PODS or other pod type companies.
I planned a long distance move with U-Pack for my mother and I was thrilled with the ease of the process. We hired labor for packing and unpacking the trailer (which was worth every penny) but the flexibility of trailer space and days to load and unload was incredibly helpful. We had a tough time estimating how much space she would need since we couldn’t walk through the house with her in person. The U-Pack staff was very helpful every step of the way. Our only inconvenience was at the very end.
We used Upack to move from New Hampshire to Virginia. The customer service at both state sites, and the main office were super helpful. Our driver that delivered our Upack trucks in Virginia was incredible! He went above and beyond to get our trailers into a convenient unloading spot. Upack was way more cost-effective than competitors. Their pay by the foot on the second trailer made it less stressful to try and fit everything into the trailer.
Thank you for trusting us with your move to Virginia and sharing your experience, Shona! We're glad that you had excellent customer service throughout the entire process, and we hope you enjoy your new home.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- trailer2
- truck2
- competition2
What the company says about itself
Taken from U-Pack’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises a warranty or guaranteesays on their website
Show the text this came from
“Door Delivery Service Center Delivery Guaranteed Delivery U-Pack Storage Get Started Rea”Raw text captured from the page, including any surrounding navigation.
- Advertises financingsays on their website
Show the text this came from
“Customer Reviews Billing and Payment Financing Options About U-Pack ABF Transportation Tariff”Raw text captured from the page, including any surrounding navigation.