U-Pack
Mover in Sioux Falls, South Dakota
Google rating
4.0
Ratings counted
8
Are 1 or 2 star
Not enough ratings
The rating breakdown
Google shows 8 ratings for this business. Below twenty, a percentage swings too far on a single review to mean anything, so we don’t publish one. 1 of those is one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 3 | 37.5% | |
| 4 star | 4 | 50.0% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 1 | 12.5% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for U-Pack, counted by matching the words they used.
- Damage to belongings1 · 100%
Counted across the 1 one and two star review we have read for U-Pack. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I used them because of positive reviews and affordability. I have moved 20 times and my husband and I always moved without incident. As my husband passed away and I wanted to return home I trusted my belongings to this company. I was not informed my trailer was in an accident and many of my belongings were shattered. Unfortunately, much of what broke were gifts from my husband. Now I know how to pack as I have never in all the times I have moved lost one item. So there were no packing errors on my part.
We are truly sorry for the damage to your shipment, Erin. We’d like to look into what happened because our policy is to contact any customer whose shipment is involved in an accident.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous2 · 40%
- Turned up when they said1 · 20%
Counted across the 5 four and five star reviews we have read for U-Pack. A review can mention more than one thing.
In their own words
U-Pack was pretty good with our move. They were definitely the most cost effective, which is what we were looking for. Customer service was good, friendly, and local. However, whether this was u-pack or user error, there were a number of items that ended up breaking in transit, like our desk, a bookcase, among other things, in addition to a number of items that got scuffed up.
This is my third time using U Pack. They are always on time & drivers are nice. The staff always picks up the phone, so you get a real person & they're helpful. I keep coming back to them because of good service, but also good prices.
Thank you for your continued trust in U-Pack, Elaine! We're thrilled to hear that you've had another positive experience with our service, and we hope you enjoy your new home.
I don't know where to start with how happy we are that we chose U-Pack. From our first contact with Aaron D, who helped us with the reservation and billing questions, to the center in Eugene, OR to our final destination in Sioux Falls, everyone we came in contact with was helpful, informative and friendly. Every driver we met was professional and talented at their craft. I am still amazed that the total cost was half of renting a large truck and they did the driving. Could not recommend them more!!!
U-Pack representatives were easy to get a hold of when needed, pricing was fair and the majority of my belongings got to it's intended destination in one piece. I would use them again.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- helpful staff3
- cost2
- nice drivers2
What the company says about itself
Taken from U-Pack’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises financingsays on their website
Show the text this came from
“Customer Reviews Billing and Payment Financing Options About U-Pack ABF Transportation Tariff”Raw text captured from the page, including any surrounding navigation.
- Advertises a warranty or guaranteesays on their website
Show the text this came from
“Door Delivery Service Center Delivery Guaranteed Delivery U-Pack Storage Get Started Rea”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews
- mapquest.comdirectory
- yellowpages.comdirectory
- manta.comdirectory
- facebook.comsocial