U-Pack
Mover in Springdale, Arkansas
Google rating
4.7
Ratings counted
17
Are 1 or 2 star
Not enough ratings
The rating breakdown
Google shows 17 ratings for this business. Below twenty, a percentage swings too far on a single review to mean anything, so we don’t publish one. 1 of those is one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 15 | 88.2% | |
| 4 star | 1 | 5.9% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 1 | 5.9% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for U-Pack, counted by matching the words they used.
- Damage to belongings1 · 100%
Counted across the 1 one and two star review we have read for U-Pack. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Recently used upack, trailer was delivered on time and picked up promptly. On receiving my trailer, I saw my lock was cut, i called and was told that because my lock was put on that was why, when I was told by two people on delivery that I could put my lock on if I used the whole trailer and since I couldnt get the one provided off that had been, as I was told by the gentleman on the phone, had been hammered in.
We're sorry to learn about your experience, Lyndsey. This is not what we want or expect for our customers, and we value the opportunity to address your concerns. Please email your reference number and any additional information to our team at [email removed], and we will follow up with you.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Kept in touch3 · 21%
- Professional and courteous3 · 21%
- Turned up when they said2 · 14%
- Worked hard and fast1 · 7%
Counted across the 14 four and five star reviews we have read for U-Pack. A review can mention more than one thing.
In their own words
U-Pack was wonderful to work with! Responsive, quick and friendly. The team made my move from Florida to Arkansas a smooth one. Highly recommend!
We're glad we could make your move to Arkansas a smooth one, Courtney! Thank you for trusting us and taking the time to share your experience. We wish you all the best as you settle into your new home!
I moved with my family all the way across the country from Arizona to Arkansas. The U-Pack team, from the drivers to the customer service reps, was amazing! Very easy to communicate with and on time every time. We even needed a second trailer because we had so much to move, and they accommodated us with very little notice. This is my second time using U-Pack, and although I hope to never move again, I wouldn’t hesitate to use them again!
Thank you for trusting us with your move to Arkansas. Mitch! We're glad we were a great fit for your needs, and we wish you all the best as you settle into your new home.
Best moving experience ever! UPack was half the cost that PODS quoted me (moved from Fayetteville to Chicago), and they even delivered my trailer to my destination a day early. I also had a very sensitive, emotional neighbor who was distressed about the trailer being parked on the public street (I had no driveway to park it in). Despite his highly emotional behavior and belief that he was a special princess, UPack remained professional and helpful through the entire process.
Thanks for trusting us with your move to Chicago, Christina! We're glad we could help make it your best moving experience ever!
So happy with our experience with Upack and ABF. Booking was easy - every employee I communicated with a long the way was so helpful and friendly. We went with the pay for what you use method where they dropped a truck/trailer off at our house for 3 days, we packed it and they picked it up and drove it. Then we scheduled delivery and unpacked our truck. It was so so easy and a great price! We moved from Utah to Arkansas and felt like our belongings were in good and capable hands. Nothing was damaged.
We're glad we were a great fit for your move to Arkansas, Madeline! Thank you for trusting us and taking the time to leave a review. We hope you enjoy your new home!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- trailer4
- easy process3
- drivers2
- truck2
- communication2
- the future2
- moving experience2
- booking process2
- bulkhead2
- long-distance moving2
What the company says about itself
Taken from U-Pack’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises financingsays on their website
Show the text this came from
“Customer Reviews Billing and Payment Financing Options About U-Pack ABF Transportation Tariff”Raw text captured from the page, including any surrounding navigation.
- Advertises a warranty or guaranteesays on their website
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“Door Delivery Service Center Delivery Guaranteed Delivery U-Pack Storage Get Started Rea”Raw text captured from the page, including any surrounding navigation.