U-Pack
Google rating
4.8
Ratings counted
19
Are 1 or 2 star
Not enough ratings
The rating breakdown
Google shows 19 ratings for this business. Below twenty, a percentage swings too far on a single review to mean anything, so we don’t publish one. 1 of those is one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 18 | 94.7% | |
| 4 star | 0 | 0% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 1 | 5.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous6 · 35%
- Turned up when they said3 · 18%
- Careful with belongings1 · 6%
- Price matched the quote1 · 6%
- Kept in touch1 · 6%
Counted across the 17 four and five star reviews we have read for U-Pack. A review can mention more than one thing.
In their own words
Cust svc reps r great!! I had to reschedule my move about 4times, and they did so with no probs. One thing I will advise is to ask if the price is the same...I was told that the prices change based on Month, day of week, and season. The process was fairly easy, they drop the trailer off and u load it up. They provide a "wall" type barrier, that u will need ur own locks(2) for. They also put an extra bar across the wall, to help keep thmgs where they belong.
Thank you for trusting us with your move, Misty! We are glad that our team could provide flexibility to fit your moving needs! Thank you for sharing your experience with us and recommending our service! We value your business and feedback!
U-Pack itself was a wonderful experience. The driver in Kansas was very courteous. He took his time to explain the trailer and let me try to get the ramp out and in on my own. The driver in Washington state, was also very courteous when he dropped my trailer off. My belongings were kept in the trailer at their facilities for over a year and I was pretty nervous about what condition my belongings were in.
Hands down best experience ever because you are dealing with a freight company, not a moving company. It was the SAME price for me to rent a 26 ft truck and drive it myself (15 hours) or use U Pack, so I used U Pack. Excellent communication, great drivers. Smoothest move ever.
Kudos to U-Pack and ABF... with very little lead time, U-Pack was able to provide quality move services. The trailer delivery at "packing up the old house" was on time and hassle-free. The truck pickup flawless. Trailer delivery at "now we are at the new house" was perfect. The hired moving labor was perfect... every bit of our move was hassle-free and perfectly executed with competence and professionalism. This move was free of the stress that typically accompanies important life events like moving.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- cost7
- truck3
- driver3
- shipped3
- trailer3
- moving experience2
- boxes2
- communication2
What the company says about itself
Taken from U-Pack’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises a warranty or guaranteesays on their website
Show the text this came from
“Door Delivery Service Center Delivery Guaranteed Delivery U-Pack Storage Get Started Rea”Raw text captured from the page, including any surrounding navigation.
- Advertises financingsays on their website
Show the text this came from
“Customer Reviews Billing and Payment Financing Options About U-Pack ABF Transportation Tariff”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- manta.comdirectory
- mapquest.comdirectory
- chamberofcommerce.comdirectory
- yelp.comreviews
- facebook.comsocial
- yellowpages.comdirectory