U-Stor-It Self Storage - Redlands
Self-storage facility in Redlands, California
Google rating
4.9
Ratings counted
581
Are 1 or 2 star
3.1%Around typical
The rating breakdown
18 of the 581 ratings in Google’s published star breakdown for U-Stor-It Self Storage - Redlands are one or two star.
Against other listings in Redlands
1.2 percentage points higher than the middle of the 8 listings in Redlands we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 558 | 96.0% | |
| 4 star | 3 | 0.5% | |
| 3 star | 2 | 0.3% | |
| 2 star | 1 | 0.2% | |
| 1 star | 17 | 2.9% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is U-Stor-It Self Storage - Redlands at 3.1%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for U-Stor-It Self Storage - Redlands, counted by matching the words they used.
- Crew conduct2 · 25%
Counted across the 8 one and two star reviews we have read for U-Stor-It Self Storage - Redlands. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I had rated this place a 5 star before I even had the time to see if this place was a good place. I was told if I made a review, that the lock would be free. That is why I made a review. I am being evicted due to lies with no proof or evidence, they made a claim about me and they won't let me see a video they said they have ! They won't let me talk to anyone who is in charge . The employees don't know anything and I'm not going to argue with employees who are just the messenger.
Valued customer, your review means a lot to us. We appreciate you taking the time to share your feedback. Thank you for choosing U-Stor-It Self Storage and have a great day!
Rude, lazy and unprofessional. Send emails with no content but a receipt to pay your fees. As they are actually charging you more fees with the days passing and adding ridiculous fees like $130 for preperation of an auction. What is there to prepare . They lock your unit after 10 days of not paying and within that 30 days if you don't pay you will accumulate ridiculous fees up to $500. With no notifications or messages on thier emails. Then when I paid they didn't even give me a receipt. Unbelievable.
Hi Lilly. We're sorry to hear about your experience. We want to reassure you that rent adjustments are a standard part of the industry, and we always notify customers at least 30 days in advance by email of any changes. Please feel free to … More
Policies are in place to structure business but human consideration is a choice. I really needed human consideration for my situation and I called the office 2 hours after renting the unit and policy was thrown in my face instead of human consideration. I had to purchase a flight from Houston to Redlands to abide by a policy that human consideration could have corrected with a click on the computer. I’m disheartened
Hi Stephani. Thank you for taking the time to share your thoughts. Our policies are designed to create consistency and fairness for all customers. While we understand that situations can vary, our goal remains to provide a clear and … More
After being a customer for 4 years and experiencing a break in to my unit and having to wait more than an hour for someone to show up on time, this storage business falls short. Also anyone renting here should beware of their move out day, they lead you into a false sense of security.I was always on time with my payment and on the day I left, they tried to get me to pay a full months rent in order to leave.
Hi valued customer. We are sorry to hear you had a negative experience with us. We do require a 7-day notice prior to vacating a unit, and because we operate on anniversary billing, tenants who move out on or after their billing date are … More
I urge potential customers to think carefully before choosing this storage facility. While it appears secure, I observed individuals using their units as makeshift homes, with doors left open throughout the day. This raises serious concerns about safety and security, despite claims of being gated. It's worth exploring other options to ensure your belongings and peace of mind are protected.
Hi Steven. Thank you for your feedback. Our facility is designed with gated access, surveillance, and regular staff walkthroughs to help keep things secure. We do take community standards seriously and address any misuse of units when … More
Horrible unhelpful the employees very rarely do they have a answer to any questions asked and when told somebody will call u back doesn't happen unless u are persistent calling back yourself. And such liars 🙄 😒 …
Thank you for your rating, Nancy . We are glad to hear that you had a positive experience with us!
What a waste of time. I would never suggest the Storage with anybody. We are a business and I also have a service dog and both myself and my dog were treated like crap.
Hi Craig. Thank you for taking the time to share your feedback. We strive to provide a positive experience for all of our customers and appreciate you letting us know about your visit. Your comments have been noted, and we will use them as we continue to evaluate and improve our services.
Horrible staff I hated that I even kept my belongings here . They don’t work with you they have horrible attitudes wouldn’t recommend storing here
Hi Ricki. Thank you for your feedback. Our team works to apply the same policies and procedures consistently to all tenants to ensure fairness and proper operation of the facility. We remain committed to providing a clean, secure, and … More
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast4 · 29%
- Professional and courteous2 · 14%
- Price matched the quote1 · 7%
Counted across the 14 four and five star reviews we have read for U-Stor-It Self Storage - Redlands. A review can mention more than one thing.
In their own words
I highly recommend this place! The staff is so friendly and helpful, and the gentleman who took care of me went completely above and beyond. Out of all the storage options out there, this one is the most cost-effective and has incredibly reasonable fees. I’ve rented here before and came back because their service is unmatched!
Thank you, Angelica, for your kind words! We're excited to know you had a great experience with our team and are happy with our storage services. We truly appreciate your trust in U-Stor-It Self Storage !
I had a great experience renting a unit here. The facility was clean, secure, and well maintained. The staff was always helpful, and the move-out process was quick and hassle-free. I would definitely rent here again if I need storage in the future.
Hi Fnu ! Thank you for taking the time to share your feedback with us! We’re so happy to hear that your experience was a positive one. Your satisfaction means a lot to us, and we truly appreciate your kind words. Thank you for choosing U-Stor-It Self Storage - Redlands for all of your storage needs.
Ryan was what made the experience great! The lobby was clean, the floors and counter tops were not sticky. The pens we were handed were also clean and without stickiness. Ryan explained the size of the unit as well as what could and could not be stored with more than adequate reasons. He encouraged us to ask questions. Ryan helped with the choosing of the lock and when we got to the unit explained how and where the lock should go. We saw the storage unit and the different areas were explained to us.
Hi Alice, we’re so glad to hear you had a great experience, valued customer ! Providing excellent service is our priority, and it’s rewarding to know we’ve met your expectations. If you ever need anything or have questions, feel free to … More
I’ve had a unit for about 4yrs now and I’ve enjoyed being a customer of this storage facility. Great customer service and all around great quality
Hi Marie, we’re so glad to hear you had a great experience, valued customer ! Providing excellent service is our priority, and it’s rewarding to know we’ve met your expectations. If you ever need anything or have questions, feel free to reach out to us at ([phone removed] .
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- kind staff43
- climate control18
- efficient staff15
- rental process8
- clean environment8
- helpful property manager2
- unit rental2
- unit selection2
- affordability2
- climate controlled storage2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yellowpages.comdirectory
- mapquest.comdirectory
- superpages.comdirectory
- chamberofcommerce.comdirectory
- birdeye.comreviews