WellRive
Mover in Redlands, California
Google rating
4.9
Ratings counted
67
Are 1 or 2 star
1.5%Unusually few
The rating breakdown
1 of the 67 ratings in Google’s published star breakdown for WellRive are one or two star.
Against other listings in Redlands
About the same as the middle of the 8 listings in Redlands we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 65 | 97.0% | |
| 4 star | 0 | 0% | |
| 3 star | 1 | 1.5% | |
| 2 star | 0 | 0% | |
| 1 star | 1 | 1.5% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is WellRive at 1.5%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for WellRive, counted by matching the words they used.
- Price rose after the quote1 · 100%
Counted across the 1 one and two star review we have read for WellRive. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
DO NOT DO BUSINESS WITH THIS COMPANY. They originally quoted me $1500 to organize my house, pack everything up and have it moved. This was to include ALL boxes and packing supplies and delivery of my belongings to 2 different storage sites. I added on 2 hours of help to get a yard sale together. The move day they charged me $2000. They added on charges for every box they supposedly used to pack my stuff, "administration fees" and extra charges to go to 2 different storage sites.
Due to a miscommunication, we understood Kristin to say that wanted a few pieces of furniture taken to her apartment because she might need them. Even though we feel that we did what the client asked, our focus has not been on assigning … More
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast6 · 30%
- Professional and courteous5 · 25%
- Kept in touch3 · 15%
- Turned up when they said2 · 10%
- Careful with belongings2 · 10%
Counted across the 20 four and five star reviews we have read for WellRive. A review can mention more than one thing.
In their own words
Practical Solutions' Aly was prompt, and is experienced, efficient and very well prepared. And friendly. Alot of planning and organizing details were taken care of, which should make packing day and moving day go more smoothly.
You are quite the planner as well and have make assisting you easy. We look forward to helping you get settled in your new home!
Eileen and her team were great to work with. Eileen was very responsive, helpful and kept us updated on our move. Lola was our point person, who was our supervisor on site and our chief packer. She kept us moving forward and became our cheerleader when we became overwhelmed. On the day of the move, she worked directly with the movers, Discount Movers (excellent), and helped everything go smoothly.
We recently had to move several hours away, and WellRive So Cal was a lifesaver for us! The packers were amazing and adept, unwrapped everything carefully so that it arrived in perfect shape. The gentleman who voted the truck on one end and unloaded it on the other were awesome. I don't know how we would've done all this in the midst of other things going on if it had not been for their help.
Thank you, Kathleen, for your kind review! We are thrilled we could help with your move and hope you're enjoying your new home.
Hard to say what an enjoyable experience it was working with the WellRive folks for my move. And yes, I did say "enjoyable." Max and Leeane and Barbara were all exceptional; so far above what I imagine the average would be that words fail. And I'm a writer. Packing and unpacking are always traumatic, dramatic and dreadfully exerting, and my move was managed on the front end and the back end with professionalism, thoughtfulness, and great good humor and understanding.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- knowledgeable staff12
- respectful staff11
- assisted living moves7
- careful packing4
- promptness4
- playroom organization3
- hoarding cleanup2
- loading and unloading2
- setting up a move2
- kitchen setup2
What the company says about itself
Taken from WellRive’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
Operating numbers published on their site
- USDOT 4578057
Interstate movers in the United States are regulated federally, and these numbers can be looked up against the public register. We reproduce what is printed on the company’s site; we do not check whether the number is current, or whether it belongs to this business. Look it up on the FMCSA register ↗ (opens in a new tab)
- States how long it has tradedsays on their website
Show the text this came from
“What families say We had not moved in over 12 years, and the thought of us doing it was ver”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
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“HIPAA Compliant SOC 2 Certified DOT Licensed CSA® Certified Background-Checked W”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“…eserved USDOT 4578057 Licensed. Bonded. Insured. Privacy Policy · Accessibility Trust”Raw text captured from the page, including any surrounding navigation.
- Says it is bondedsays on their website
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“…reserved USDOT 4578057 Licensed. Bonded. Insured. Privacy Policy · Accessibilit”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“…can focus on what's next. Schedule Your Free Consultation years Helping Families Downsize & Settl”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- mapquest.comdirectory
- yelp.comreviews