Underfanger Moving & Storage
Mover in Springfield, Illinois
Google rating
4.7
Ratings counted
44
Are 1 or 2 star
6.8%Above typical
The rating breakdown
3 of the 44 ratings in Google’s published star breakdown for Underfanger Moving & Storage are one or two star.
Worked out from 44 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Springfield
1.3 percentage points lower than the middle of the 14 listings in Springfield we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 38 | 86.4% | |
| 4 star | 2 | 4.5% | |
| 3 star | 1 | 2.3% | |
| 2 star | 1 | 2.3% | |
| 1 star | 2 | 4.5% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Underfanger Moving & Storage at 6.8%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous6 · 40%
- Turned up when they said3 · 20%
- Worked hard and fast2 · 13%
- Careful with belongings1 · 7%
- Price matched the quote1 · 7%
- Kept in touch1 · 7%
Counted across the 15 four and five star reviews we have read for Underfanger Moving & Storage. A review can mention more than one thing.
In their own words
Called and requested help moving one large piece of furniture. Very professional, prompt and reasonable pricing. Every person we spoke with were top notch. Highly recommend! Thank you to all who helped us accomplish this move in short order!!
Thank you for your review and recommendation, Theresa. We're glad to hear the crew took good care of you. We'll make sure to share your feedback with the team.
I called last minute looking for labor in Springfield, IL to help unload a 26' moving truck at a storage unit. Tom was always responsive and kind with great attention to detail in spite of this being such a small job. The movers (Chris and ?) were both great and worked really hard. Would highly recommend to anyone and they will be my first call when I move back home.
Thank you for your review and recommendation, Alexis. We're glad to hear the crew took good care of you. We'll make sure to share your feedback with Chris and the team.
I moved in town last week and thankfully used Underfanger Moving They were fast,mefficient. It was a bargain and customer service was perfect. I’d give them more stars if I could. I’m thinking about maybe if they need someone to do a commercial for them, I’m the the guy.
We’re delighted to hear about your positive relocation experience with our team. It's wonderful to know that our efficient service and excellent customer care made your move smooth and affordable. We’ll be sure to share your kind words with … More
Careful with our items. Tried to work around our house best they could. Called last minute and they fit us in
Sarah, We are so pleased to hear we were able to accommodate your needs. Our goal is always to provide our customers with a smooth and stress-free move.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- helpful staff8
- job5
- kind staff4
- phone conversations4
- packing3
- truck3
- planning2
- polite moving team2
- moving situation2
- reliable2
What the company says about itself
Taken from Underfanger Moving & Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States a founding yearsays on their website
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“Business Bureau Rated A+ Accredited since 1985 Illinois Commerce Commission See our pr”Raw text captured from the page, including any surrounding navigation.
- Mentions the Better Business Bureausays on their website
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“…drives etc. Tom and Karen Paisley Better Business Bureau Rated A+ Accredited since 1985 Illinois”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
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“Underfanger Moving and Storage for more than 40 years. Tom worked for the business for 13 yea”Raw text captured from the page, including any surrounding navigation.
- Describes itself as family ownedsays on their website
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“Moving Services in Springfield Illinois Family-owned moving, packing, and storage services s”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- superpages.comdirectory
- yellowpages.comdirectory
- chamberofcommerce.comdirectory
- yelp.comreviews