University Moving & Storage
Moving and storage service in Athens, Georgia
Google rating
4.7
Ratings counted
43
Are 1 or 2 star
9.3%Above typical
The rating breakdown
4 of the 43 ratings in Google’s published star breakdown for University Moving & Storage are one or two star.
Worked out from 43 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Athens
1.4 percentage points higher than the middle of the 13 listings in Athens we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 39 | 90.7% | |
| 4 star | 0 | 0% | |
| 3 star | 0 | 0% | |
| 2 star | 2 | 4.7% | |
| 1 star | 2 | 4.7% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is University Moving & Storage at 9.3%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for University Moving & Storage, counted by matching the words they used.
- Damage to belongings1 · 25%
Counted across the 4 one and two star reviews we have read for University Moving & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
First of all I had to ask them to place pads on my hardwood floors. Then the movers haphazardly shoved my mattress between the ceiling and stairs, and damaged my brand new home. There was damage to the walls as well as the ceiling. I was told that I would be contacted by someone to reconcile the damage…that never happened. In addition, after the movers left I realized that one of the movers had completely bent my dryer vent hose in half preventing the dryer from venting at all.
The salesman/estimator under estimated our load, move time and cost by 76%(nearly double). My move was estimated at eight hours load and unload. It took seven hours to load and five to unload. They underestimated the number of people …
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous10 · 50%
- Worked hard and fast7 · 35%
- Turned up when they said6 · 30%
- Careful with belongings3 · 15%
- Kept in touch3 · 15%
Counted across the 20 four and five star reviews we have read for University Moving & Storage. A review can mention more than one thing.
In their own words
Jacob, Trent, and their team were a godsend this past week! They were efficient and very easy to communicate with, especially when we had a complication with the destination moving location. They communicated professionally and promptly before during and after the move. The office staff was also very helpful and professional. I would recommend moving with these guys any day. Expensive eggs were carefully transported and made the trip with ease!
Had I known that moving could be made this easy I would’ve hired movers previously. The three man crew was amazing. They were polite, friendly, thorough, professional, respectful and fast. I was a bit worried as I have some hand made furniture given to my family by the Amish folks that worked on my grandpa’s farm that is irreplaceable and I don’t think it could’ve been in better hands. I would give them more stars if possible. The stress of moving melts away when you have a crew like I did.
We had an outstanding experience! The crew was polite, professional, on time, and worked incredibly hard from start to finish. They knew exactly what they were doing and handled our belongings with great care. Our move included overnight storage and the challenge of relocating to the North Georgia mountains, and they worked with us every step of the way to make everything go smoothly. They even kept working in the rain without missing a beat. These are good, honest people who take pride in their work.
Reggie and the team did a fantastic job moving our house! Everyone was friendly and willing to help with things they were not putting on the truck. They worked hard and quickly and got all of our stuff safely to the new house. We would definitely hire them again!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- value4
- polite crew4
- thoroughness3
- fair quote3
- careful with furniture2
- estimate2
- moving-related packing2
- unloading2
- easy moving2
- packing speed2
What the company says about itself
Taken from University Moving & Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises a warranty or guaranteesays on their website
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“…offer a No Excuse Price (NEP) ™ for a guaranteed price quote that will not change at del”Raw text captured from the page, including any surrounding navigation.
- Describes itself as family ownedsays on their website
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“…the Peach State for over 50 years. As a family-owned business we work hard to build a strong”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“…will assist you immediately. Fast, FREE Estimate Please enable JavaScript in your browse”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
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“UGA students and businesses in Georgia since 1964. As a family-owned business, we work ha”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
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“…and businesses of the Peach State for over 50 years. As a family-owned business we work har”Raw text captured from the page, including any surrounding navigation.