Urban Storage on Bennett
Self-storage facility in Bellingham, Washington
Google rating
4.5
Ratings counted
49
Are 1 or 2 star
10.2%Above typical
The rating breakdown
5 of the 49 ratings in Google’s published star breakdown for Urban Storage on Bennett are one or two star.
Worked out from 49 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Bellingham
5.1 percentage points higher than the middle of the 17 listings in Bellingham we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 39 | 79.6% | |
| 4 star | 4 | 8.2% | |
| 3 star | 1 | 2.0% | |
| 2 star | 2 | 4.1% | |
| 1 star | 3 | 6.1% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Urban Storage on Bennett at 10.2%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Urban Storage on Bennett, counted by matching the words they used.
- Crew conduct1 · 25%
Counted across the 4 one and two star reviews we have read for Urban Storage on Bennett. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Joe at Urban Storage on Bennet drive in Bellingham, WA made my experience exceptional and stress free. They are extremely affordable and Joe went above and beyond to work with me through some tough circumstances that I was dealing with at the time . Joe really did the best and most he could do to accommodate me and definitely helped me get through those tough times so I didn't lose my belongings .
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous4 · 21%
- Worked hard and fast2 · 11%
Counted across the 19 four and five star reviews we have read for Urban Storage on Bennett. A review can mention more than one thing.
In their own words
We dropped our one-way U-Haul rental here during business hours. The salesperson was polite and helpful. He took the keys and sent us on our way. It went very quickly and smoothly. I got the final receipt by email and everything was charged as expected.
Hi, Michelle. Your feedback is highly appreciated. Thank you so much for the review!
I've been using Urban Storage since the day they opened. Joe has always been a huge help in finding the right storage I need at the time for my personal and business needs. I definitely recommend them for your storage if you are in need of one. It's in a convenient location as well. Thanks for being a safe place for my belongings!!!
Hi, T. We are delighted that you had a great experience with us. Thank you for taking the time to rate us!
I have had to move a few times in the last 2 years and I've used Urban Storage every time. Joe is awesome, super helpful, always willing to make the transitions of moving easier. Great prices, easy to move in and move out. Will use them everytime I'm in need of storage!
Hi, Sevanni. We appreciate the kind words and are glad we could provide you with a positive experience!
Had a great experience there. The manager, Joe, was helpful and understanding. He's like the face of the place and he was cool throughout the whole experience, including helping me to get a Uhaul (which they have outside to rent). The …
Hi, Sam. Your feedback is highly appreciated. Thank you so much for the review!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- cleanliness7
- accommodating staff6
- answering questions4
- location3
- helpful office staff2
- safe facility2
- new facility2
- easy to maneuver2
- convenience2
- desk2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- superpages.comdirectory
- yellowpages.comdirectory
- chamberofcommerce.comdirectory
- birdeye.comreviews