Valley Storage - Harrisonburg
Self-storage facility in Harrisonburg, Virginia
Google rating
4.8
Ratings counted
394
Are 1 or 2 star
2.5%Around typical
The rating breakdown
10 of the 394 ratings in Google’s published star breakdown for Valley Storage - Harrisonburg are one or two star.
Against other listings in Harrisonburg
About the same as the middle of the 14 listings in Harrisonburg we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 364 | 92.4% | |
| 4 star | 15 | 3.8% | |
| 3 star | 5 | 1.3% | |
| 2 star | 2 | 0.5% | |
| 1 star | 8 | 2.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Valley Storage - Harrisonburg at 2.5%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Valley Storage - Harrisonburg, counted by matching the words they used.
- Damage to belongings1 · 11%
- Crew conduct1 · 11%
Counted across the 9 one and two star reviews we have read for Valley Storage - Harrisonburg. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I made a reservation with a stated 5-day reservation window and did not move forward. Despite this, I received daily phone calls for 12 consecutive days, sometimes multiple times per day. Even a full week after the reservation window expired, the calls continued. When I finally contacted the company to request that the calls stop, I was told I was “in the wrong” for not calling to cancel—despite the reservation already being expired for days. This level of persistent contact is excessive and unprofessional.
We are sorry to hear about this experience. Our team understands your frustration. Please contact [email removed] so we can address this.
Prices were reasonable, but once ownership changed hands customer service was lacking. Very frustrating not being able to get in touch with anyone here. Our unit was damaged and left open for a week before we were notified.
Hi Susan Oehler, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Please email [email removed] directly with details about your experience. We would like to resolve any issues you may have encountered.
I have had this storage unit for a couple of years and it's all been good until today when the ownership changed. I went to get into my unit at 6:30 PM and my code was not accepted, big problem. And guess what, the new ownership took down all the signs that had numbers to call if there was a problem. Guess they do not want to be bothered after working hours especially if it's their problem. So what do I do? I suppose to meet a coworker there at 6:00 AM and won't be able to since my code does not work.
Hi Ron, Sorry to hear that you your experience was not positive during the transition. There was communication with tenants when new ownership took over. We also have … More
Deceptive tactics, buyer beware! I recently was looking for storage online and submitted a reservation with Valley Storage in hopes of getting more information. Within a minute or two of my request I received a phone call. Great, this seems …
We regret to learn about this experience. Your concerns about transparency are important. Please contact [email removed] to discuss this matter further.
There's some shady business going on here... I vacated in July, I just got a notification saying they still charged me and now that charge is on my credit report. Called to speak with someone and she basically told me there is nothing they …
We regret to hear that you are displeased with your recent experience with us. We would like to understand how we can do better next time. Please reach out to us at [email removed] at your earliest convenience and we will do our best to turn your experience around.
Constantly increases rates beyond rate of inflation. Called to ask about moving out and if monthly rent would be prorated to which they said yes. Once I moved out, they stated their policy was not to prorated rent.
Thank you for the high star rating!
Only for extra 2 days, they charge for the whole month including insurance fee. Move-outs require 14 days written notice to the staff, so that should be charged for16 days.
When I started two years ago, my bill was $89 now it’s $175 a month and I don’t even have a big storage unit I wouldn’t recommend to anyone
Hello Amanda, thank you for bringing this to our attention. Please reach out to us at [email removed] when you can so we can address this situation directly. Thank you, we look forward to helping.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous5 · 29%
- Worked hard and fast1 · 6%
- Kept in touch1 · 6%
Counted across the 17 four and five star reviews we have read for Valley Storage - Harrisonburg. A review can mention more than one thing.
In their own words
Mr. Ken Wandless significantly enhanced my storage unit rental experience through his exceptional communication skills and efficient handling of the sign-up process.
We are overjoyed to hear about your excellent experience with Ken! His exceptional skills and efficient approach to the rental process truly reflect our commitment to outstanding customer service.
I came to Valley Storage at a very difficult time in my life and they went above and beyond to help me during that time. The manager was extremely kind and treated me professionally and worked with me until the day of me moving out. I highly recommend Valley Storage to anyone looking for local storage. From the manager Ken, to the facility itself ,its easy to see why they have been voted number 1 in the area the last 4 years!
Thank you for your kind words! We're thrilled Ken could help during your challenging time. Your recommendation means a lot to us!
I was working in the area building the new 7Brew and needed a place to store my camper for the weekend so I didn’t have to drag it home to Ohio for 2 days. They rented me a spot and I received the first 30 days free. I ended up only paying around $30 for the codes access and had access for the month if I needed it again. Great customer service in the office. Property was secure and I had no worries.
Thank you for sharing your positive experience with our secure storage and customer service during your work.
I have leased from Valley Storage-Harrisonburg in the past and most recently again. I have been extremely pleased with the condition and cleanliness of the units and Ken has been absolutely great to work with each time. It will be my pleasure to refer anyone I know or meet to go to Ken for their storage needs.
Thank you for sharing your wonderful experience with us! We're delighted to hear about your satisfaction with our facility's quality and Ken's outstanding service. Your kind words and willingness to recommend us mean so much.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- nice units56
- responsive staff28
- safe facility14
- lease process6
- knowledgeable property manager5
- gated entrance3
- camper storage3
- free first month2
- lock purchase2
- short term rental2