Veteran Moving Group
Moving and storage service in Harrisonburg, Virginia
Google rating
4.2
Ratings counted
10
Are 1 or 2 star
Not enough ratings
The rating breakdown
Google shows 10 ratings for this business. Below twenty, a percentage swings too far on a single review to mean anything, so we don’t publish one. 2 of those are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 8 | 80.0% | |
| 4 star | 0 | 0% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 2 | 20.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Veteran Moving Group, counted by matching the words they used.
- Damage to belongings1 · 50%
Counted across the 2 one and two star reviews we have read for Veteran Moving Group. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous3 · 50%
- Turned up when they said2 · 33%
- Worked hard and fast2 · 33%
- Kept in touch2 · 33%
- Careful with belongings1 · 17%
Counted across the 6 four and five star reviews we have read for Veteran Moving Group. A review can mention more than one thing.
In their own words
I was so happy with how flexible Rocktown Movers—Shane Burke was willing to be. We were uncertain what our actual furniture moving date was going to be, and he was always very positive that we could make it work, and we did! Shane and his two young workers were very polite and worked hard. Shane responded to every text very promptly and there was always good communication. There was some heavy gym and workshop equipment and they managed it all. It was a pleasure working with this business.
Thank you so much for the awesome review! We’re really glad our flexibility and communication helped, and it was truly a pleasure working with you. We appreciate you choosing Rocktown Movers and wish you all the best in your new place!
Hard workers and done in record time! I thought my adjustable bed got damaged in the move but found it was my own user error. Shawn was right there ready to help and provided excellent customer service. Luckily, I figured out my mistake and didn’t need him to step up, but so good to know he would have. I highly recommend this company!
Excellent service! Showed up on time and did what they said they would do at the price that was quoted. Shane and his crew handled my furniture with care and precision - no damage to my house or my furniture. I highly recommend this local business.
Thank you for the kind words! We’re glad you had a great experience. Our team takes pride in showing up on time and handling every move with care. We truly appreciate the recommendation and your support of our local business!
Shane and his partner did an excellent job; they worked very professionally together and maintained great communication—they even assembled my bed for me! I am deeply grateful for their effort and hard work. I recommend them 100% and would definitely hire them again. Truly, you won't find people more kind and trustworthy than them. May God bless them for their work and grant their business maximum prosperity. Thank you for your services.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- polite workers2
- friendliness2
- hard work2
- bed2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- bbb.orgreviews
- facebook.comsocial
- chamberofcommerce.comdirectory