Vincent Fister Inc.
Google rating
4.6
Ratings counted
258
Are 1 or 2 star
7.8%Above typical
The rating breakdown
20 of the 258 ratings in Google’s published star breakdown for Vincent Fister Inc. are one or two star.
Against other listings in Lexington
5.9 percentage points higher than the middle of the 20 listings in Lexington we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 226 | 87.6% | |
| 4 star | 6 | 2.3% | |
| 3 star | 6 | 2.3% | |
| 2 star | 2 | 0.8% | |
| 1 star | 18 | 7.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Vincent Fister Inc. at 7.8%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Vincent Fister Inc., counted by matching the words they used.
- Damage to belongings5 · 56%
- Price rose after the quote1 · 11%
- Late, delayed or a no-show1 · 11%
- Crew conduct1 · 11%
Counted across the 9 one and two star reviews we have read for Vincent Fister Inc.. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I have had TWO bad experiences with Vincent Fister. The only reason I hired them a second time was because they had the highest ratings in Lexington. The first long distance move 8 yrs ago resulted in almost a week delay of delivery because it was booked incorrectly. I had paid extra to be able to choose my delivery date. Tyler Relliford assured me that it would not happen again. There were logistical issues AGAIN with my recent move on December 1/25 but it arrived on time.
Thank you for sharing your experience. We regret to hear about the issues you faced with your recent move and the challenges with the claims process. As America’s #1 Mover®, we strive for excellence and are committed to resolving your concerns.
Absolutely awful experience. When our items arrived we had 7 different boxes that had items shattered in them. The movers put 2 dents in the walls of our brand new construction home. When we called about this it was completely brushed off and told it was our fault since they did not do the packing for us. I would not recommend this company to a single person due to lack of accountability, professionalism, and customer service.
Hi Ms. Lowing, We are so sorry for your experience. We have been in business for over 70 years … More
We just had the worst experience with VincentFister united Van lines.. the drivers were extremely rude, abusive, unprofessional, refused to put our stuff in the apartment, threatened to not deliver our stuff & drive away, mixed up our …
Thank you for bringing your concerns to our attention, Vikas. We do see that your have already reached out to United Customer Care team member, Cathy, who is addressing your concerns with Vincent Fister.
Worst movers I have encountered across the board. And I'm still in the claims process in Aug. 2014, two months after formally filing it for a move in Jan. 2014. Horrid company that does not care about its work, its reputation, or its customers. Do not use unless moving is not stressful enough for you in the first place.
Hi Ms. Bowen, We are so sorry for your experience. We have been in business for over 60 years and very much care about our work, reputation and customers. For all who read this, we’d like to explain the situation, as we feel we truly made every effort to resolve the issue. We moved Ms.
Shipment was picked up and stored for approximately a year. There was damage to the house during loading and Vincent Fister would not speak with me because I no longer owned the house. This was an event the new owners should not have had to …
During our move and in particular the unpacking phase we had several items that were damage, destroyed or lost. Movers were rough with our possessions during unloading. Several smaller items were damaged that I repaired myself. One of our …
Greg, we're sorry to hear you were dissatisfied with our services. Quality customer service and doing business with honesty and integrity are extremely important to us. As stated in the "Rights and Responsibilities Manual" and the FMCSA's "Ready to Move" brochure that you received prior to your…
The team that packed my items in Lexington,Ky did a horrible job packing the crate box. Most boxes were damaged and packed with heavy boxes on top of lighter boxes. Several items were barely wrapped with shrink wrap much less a …
Thank you for sharing your experience. We’re sorry to hear about the issues you encountered during your move. Your feedback is important, and we’re committed to addressing these concerns. Please reach out to United Customer Care at [phone removed] for further assistance.
My shipping was delivered to the rong house and I have no idea were it is say delivered but no pictures no full pallet no one to call horrible
Thank you for bringing this to our attention. This shipment was delivered to the incorrect house across the street. We sent our delivery driver back out to the house within the same hour to fix this mistake. We apologize for any inconvenience this caused.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous14 · 74%
- Worked hard and fast9 · 47%
- Turned up when they said2 · 11%
- Careful with belongings2 · 11%
- Kept in touch2 · 11%
Counted across the 19 four and five star reviews we have read for Vincent Fister Inc.. A review can mention more than one thing.
In their own words
Chris was speedy getting our stuff to us towards the front of our arrival window and communicative. The puma moving crew were extremely efficient and professional. If you want to work with dependable people during your move, look no further! 10/10!
Thank you for sharing your positive experience! We're glad to hear that Chris and the puma moving crew provided efficient and professional service. We’ll be sure to share your kind words with Chris and the team. As America’s #1 Mover®, we’re proud to be your moving partner.
Micheal did an amazing job in a move I had scheduled for a client yesterday. He was patient, hardworking and fair! Micheal made sure the client and realtor were satisfied and both mentioned how kind he was. He was prepared and careful with her items which meant a lot to her! Thank you Micheal for great service!
Thank you for sharing your positive experience! We're glad to hear that Micheal provided exceptional service and ensured a smooth move for your client. We’ll be sure to share your kind words with Micheal and the team.
Chris treated me like VIP and I had full trust in him. This was one of the most smoothest moving operations I’ve ever had and I move a lot for work and travel. This was An amazing service everything on time and well Organized they went above and beyond
Thank you for sharing your experience! We're pleased to hear that Chris and the team provided you with exceptional service and a seamless moving experience. As America’s #1 Mover®, we take pride in ensuring every move is smooth and … More
This is Betty Brinegar and I am very pleased with the service provided by Dave and Josh the delivery guys. They were very professional, friendly and courteous. They placed the box in the area I requested and did it with a smile. I am very pleased with the service thank you and have a good day.
Thank you for sharing your positive experience! We're pleased to hear that Dave and Josh provided professional and friendly service during your move. We’ll be sure to share your kind words with them and the team. Thank you for choosing Vincent Fister!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- household goods moving12
- military move7
- courteous staff6
- careful packing5
- smooth move4
- caring crew4
- estimate4
- fair rates3
- bed assembly2
- efficient team2
What the company says about itself
Taken from Vincent Fister Inc.’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises free estimatessays on their website
Show the text this came from
“…ess-free! Call 859-266-2153 today for a free quote from Lexington’s most trusted mov”Raw text captured from the page, including any surrounding navigation.
- Describes itself as family ownedsays on their website
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“…since 1953 Vincent Fister Inc. is a family-owned moving and storage company proudly serv”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
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“Most Trusted Moving Company since 1953 Vincent Fister Inc. is a family-owned m”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
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“…pricing, and stress-free moves for over 71 years. Local & Long-Distance Moving Exper”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yellowpages.comdirectory