Wayflowers Van Lines LLC
Moving and storage service in Monroe, North Carolina
Google rating
4.8
Ratings counted
424
Are 1 or 2 star
4.5%Around typical
The rating breakdown
19 of the 424 ratings in Google’s published star breakdown for Wayflowers Van Lines LLC are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 399 | 94.1% | |
| 4 star | 6 | 1.4% | |
| 3 star | 0 | 0% | |
| 2 star | 1 | 0.2% | |
| 1 star | 18 | 4.2% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is Wayflowers Van Lines LLC at 4.5%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Wayflowers Van Lines LLC, counted by matching the words they used.
- Damage to belongings13 · 81%
- Items missing or never delivered5 · 31%
- Crew conduct4 · 25%
- Booked by one company, moved by another4 · 25%
- Price rose after the quote3 · 19%
- Late, delayed or a no-show2 · 13%
- Belongings withheld over payment1 · 6%
- Claim or refund went nowhere1 · 6%
- Stopped responding1 · 6%
Counted across the 16 one and two star reviews we have read for Wayflowers Van Lines LLC. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
This was the worst moving experience of my life-and I’ve moved a lot of times and cross country several times. Staff unprofessional-ordered food to my apt during the job and left their trash. Only one mover showed up to deliver boxes and he tried to hire someone using Craig’s list to help without my permission. One item damaged, which I can understand, but they lost a large box and part of my bed, and had no explanation as to what happened to those items. I’ve never had a mover lose a box.
Thank you, your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately. Please feel free to contact us.
Horrible would not even describe our experience with this so called company. This is a joke of a company. Agree with the other review - this is a scam! They try to hold your processions hostage until you pay extra, as well as charge extra to start your move. We had to threaten to call the police to have them complete the unload at 2:00 am. What type movers show up at that time of the day ? The estimates are a joke and expect to pay $ thousands of dollars more than the estimate.
We are truly sorry to hear this! Please contact us directly to start a claim process! Thank you for spending time and share your experience!
These movers was given my contract by an agent (nationwide moving solutions). Movers had delayed pickup twice claiming that I did not answer my phone call from the driver when no one called and ended up cancelling pick up. Second attempt for pickup they said they ran behind on another job. Delivery was not quick. On pick up they asked what day I want my stuff to be delivered, needless to say they did not honor those given date just like they did not honor the pick up dates either.
Absolutely the worst moving experience from start to finish, having moved 9 times including 4 overseas locations throughout my military career, this company could not have been worse if they did nothing! Paid over $16K for a move from MD to NV, and had more damage than my 9 previous moves combined, and with all of the paperwork that you sign prior to the move, they only pay you 60 cents per pound for damaged items, unless you paid for additional coverage! Avoid this company at all costs.
We are truly sorry to hear this! Thank you for spending time and share your experience!
Missing and broken items. Left a mess in my house! Didn't even take everything they were supposed to. Then those items weren't delivered or were delivered broken. My biggest issue is my TV. No response. Will start legal action Monday 5.11.26
If I could select ZERO stars, I would. They are a horrible, HORRIBLE organization and Crooks! Showed up in a truck with other people items on there and SHOVED our stuff in there, promising that they could make it all fit. A complete house, into a 26’ moving truck! They offloaded our items and put on another truck to deliver with. The loaders did good with following directions, but whoever the people were who offloaded OBVIOUSLY do not care.
Thank you for sharing your experience, it is important to us to hear every customer and improve our service. All pick up performed on the 26 ft truck, you estimate was 700 cf which is more than enough space in 26 ft truck, We are truly sorry for the damage that cause by move however, records showed…
We used this company because had limited time, international travels, other restrictions and limited options at the time, what a mistake we did! They have good sales people but they use local contractors to do the wrapping, carrying, unpacking etc. and it was a disaster. First of all of, although they came an gave a price and confirmed that our stuff would be less than the space used to give the quote in the day of moving, they wanted to charge 20% more ($~1,800) because they horrible placed the stuff in the truck…
We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with our business. Your happiness is our number one priority.
Finally got most of my stuff on Sunday, July 17th, nearly 2 weeks after the initial pickup on July 3rd for a move from Virginia to Boston. Had booked through International Van Lines but my job was subcontracted without my knowledge to this company at pickup date, and I certainly wouldn't have booked this if I knew there was a chance that I would have to deal with this company and not the one I contracted through.
Please accept our apologies for the inconvenience, all extra charges is explained in the estimate as well as on the contract, please contact us directly and we will happy to assist you,
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous145 · 36%
- Worked hard and fast117 · 29%
- Careful with belongings67 · 17%
- Turned up when they said41 · 10%
- Kept in touch40 · 10%
- Price matched the quote2 · <1%
Counted across the 398 four and five star reviews we have read for Wayflowers Van Lines LLC. A review can mention more than one thing.
In their own words
I had a fantastic experience with WayFlowers Van Lines during my recent move. From start to finish, their team was professional, efficient, and incredibly helpful. The movers arrived on time, handled my belongings with care, and ensured everything was properly packed and transported. The communication throughout the process was excellent, and I appreciated how responsive and accommodating the staff was to my questions and concerns.
Thank you
Jake and team did a nice job packing up, and Jake kept me informed throughout the project. Sadly, after issuing the above review, I unpacked, and realized that things weren't quite as they seemed. I think Jake & 1 of the packers were focused, while the 3rd may have been off his game. The quality of packing was substandard.
We hired this company to work with us and facilitated my mother in law's move. From start to finish, it was so professional and efficient!!! Their were no surprises on cost and went over and beyond!! They wrap, packed boxes and ensured every space counted!! Thank you, Daniel and team!!! You all were amazing!!
Wayflowers Van Lines LLC was the best moving company I think my family could have used. With it being my first time ever using a moving company, I was a little worried, but all of my fears were put to rest by the exceptional help we received. Although I do not remember their names, we had three gentlemen come to help us with our move. They were kind, respectful, and cared about our belongings.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- polite staff37
- thoroughness17
- easy move12
- professional crew12
- quick work10
- careful packing10
- respectful movers7
- efficient packing6
- fragile item packing4
- long distance move4
What the company says about itself
Taken from Wayflowers Van Lines LLC’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Describes itself as family ownedsays on their website
Show the text this came from
“TANCE & OUT OF STATE MOVERS Proudly Family-Owned GET YOUR FREE QUOTE TODAY Contact us in”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
Show the text this came from
“TE MOVERS Proudly Family-Owned GET YOUR FREE QUOTE TODAY Contact us in one click Moving Fr”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
Show the text this came from
“…ellence. 6. Experience Experience: With more than 5 years of proven expertise in the Moving Indus”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- mapquest.comdirectory
- angi.comreviews
- bbb.orgreviews
- homeadvisor.comreviews