Welch Transfer & Storage
Moving and storage service in San Angelo, Texas
Google rating
4.1
Ratings counted
27
Are 1 or 2 star
22.2%Well above typical
The rating breakdown
6 of the 27 ratings in Google’s published star breakdown for Welch Transfer & Storage are one or two star.
Worked out from 27 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in San Angelo
19.9 percentage points higher than the middle of the 15 listings in San Angelo we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 20 | 74.1% | |
| 4 star | 1 | 3.7% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 6 | 22.2% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Welch Transfer & Storage at 22.2%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Welch Transfer & Storage, counted by matching the words they used.
- Crew conduct2 · 33%
- Items missing or never delivered1 · 17%
Counted across the 6 one and two star reviews we have read for Welch Transfer & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Ordered a mattress from JC Penny in Midland early February. Waited 2 weeks and it wasn't delivered as they stated 7-10 business days. Called transfer company and was given the run around and no returned calls by manager Rene'. Finally called 3rd day and said it wouldnt be delivered for 3 weeks because they didnt have a load going my way and wanted more transfers going towards Big Spring. Rene was rude and didnt care when i received my merchandise. Found out last night when i called to confirm my delivery.
This is the 2nd time I have ordered something online that was delivered by Welch. Both times I had to wait several weeks for them to deliver it after they received the item. Then I never got a call from them to schedule the delivery. The only reason I knew to be home for the delivery was because I called the manufacturer.
I setup a meeting to get a quote to move me. We met and I showed him everything I would need moved. He told me he would get me a quote by the end of the day. Not only was my name misspelled on the paperwork, but here it is a month later and I still haven't received the quote. I've already moved.
Very very very unprofessional delivery personnel. I would defiantly not recommend anyone use this company. They should invest in their personnel. We ordered online and Welch delivery held our order for 3 weeks because they didn’t have anything else coming our way we are 86 miles from their office.
Hire someone else. I had a treadmill sent by the manufacturer to Welch Transfer as their area delivery option and was disappointed to say the least. It arrived on time to the warehouse and I was notified by the main shipping company by …
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast4 · 33%
- Professional and courteous4 · 33%
- Turned up when they said1 · 8%
- Kept in touch1 · 8%
Counted across the 12 four and five star reviews we have read for Welch Transfer & Storage. A review can mention more than one thing.
In their own words
Welch Transfer and Storage recently delivered several large and small items to my home, and I couldn’t be more pleased with the service. The two gentlemen making the delivery called ahead to confirm their arrival and showed up exactly when they said they would. They were friendly, professional, and efficient, handling everything with care and respect. All of my items arrived safely and without any damage, and the crew took extra care to place them neatly in the small space I had available.
Today was 2nd time I used Welch's Moving and just like last time, they were awesome! Good communication, hard workers, very helpful and kind, and a pleasure doing business with. I am disabled and they were so considerate with me - getting …
Visited the facilities during a business trip. Very well organized, clean and excellent services going the extra mile to help you. Definitely recommend their services. Keep up the great work.
Moved my mother in law great movers very gentle and professional at there work . Great and fast wrap all fragile things.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- friendly staff3
- communication2
- hard workers2
What the company says about itself
Taken from Welch Transfer & Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States a founding yearsays on their website
Show the text this came from
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