Wildcat Van Lines
Google rating
5.0
Ratings counted
377
Are 1 or 2 star
1.1%Unusually few
The rating breakdown
4 of the 377 ratings in Google’s published star breakdown for Wildcat Van Lines are one or two star.
Against other listings in Lexington
0.8 percentage points lower than the middle of the 20 listings in Lexington we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 371 | 98.4% | |
| 4 star | 2 | 0.5% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 4 | 1.1% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Wildcat Van Lines at 1.1%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Wildcat Van Lines, counted by matching the words they used.
- Damage to belongings3 · 100%
- Items missing or never delivered1 · 33%
Counted across the 3 one and two star reviews we have read for Wildcat Van Lines. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I would NEVER recommend Wildcat Van Lines! It was the worst experience. They sent a truck way too small for the job ( I even met with them a second time to confirm they could get everything in one truck (to which I got “we do this all the time and know what we are doing). No one should have to hear their 80 year old parents cry because Wildcat rep “miscalculated “ and wanted another $8,000 on moving day to make it right or get rid of their belongings ( they lost a lot of stuff that day).
It's unfortunate that Ms. Kinberger reverted to writing an unabashedly misleading review of our small business nearly ten months after our initial correspondence. She claims that she's been waiting on a call back, however, when we initially … More
I would not recommend this company. The movers refused to put my tvs on the truck, and broke a leg off my tv stand. When I wanted to be compensated for having to drive 5 hours the next day to move my own tvs, they refused. Further, when speaking to a representative on the phone, they blamed the whole thing on me! I should have called this person when the movers refused to put the tvs on the truck, or I should have contacted someone! They accepted no responsibility for not having tv boxes on the truck!
Hey Deidra, we apologize that your relocation didn't go as smoothly as we both had hoped. … More
I did not have the same experience these other reviewers have had. We had them move custom made millwork from a master craftsman and so many pieces arrived so damaged they are unusable. When I called, I was told they were made incorrectly …
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Kept in touch8 · 36%
- Worked hard and fast6 · 27%
- Professional and courteous6 · 27%
- Turned up when they said5 · 23%
- Careful with belongings1 · 5%
- Price matched the quote1 · 5%
Counted across the 22 four and five star reviews we have read for Wildcat Van Lines. A review can mention more than one thing.
In their own words
Communication throughout was great. Honest estimate - good price. Nothing broken, everything accounted for. One of the packers did a lousy job, using more boxes than needed, other packer was efficient & professional. Loaders were amazing - truck that showed up was smaller than anticipated & with the poor packing, it was a tough job. We had to leave a few things behind last minute, but wasn’t a big deal. Unloaders were fine - did not show interest in wanting to help reassemble bed frames & other furniture.
Thank you for the review Tessa! We apologize that the packing aspect did not live up to our standard, if you would like to reach out to us ([phone removed]) and discuss more about the packing, please feel free to do so! … More
Stop wasting time looking for a moving company and call Xavier at Wildcat Van Lines. We moved from Kentucky to Texas and everything was perfect. Big Blue packed our house and did an outstanding job (Robbie, Ethan, Jack & Matt).Crew that empty truck in Texas was on time and also did an excellent job handling all of the merchandise. Wildcat Van Lines Driver was professional and did an excellent job maneuvering around tight areas in our subdivision.
We had a great experience with Wildcat Moving/Wildcat Van Lines. Dillion and William helped pack up everything. They were careful and informative about the moving process. They got everything done in a timely manner and kept me updated on what was going on. Todd called me personally to make sure everything was going smoothly and if I had any questions. Everything got moved across state lines no damage and quickly. My dad is very happy in his new home and we can thank Wildcat moving.
Alan, thank you for your 5 star review! We are glad that your dad is happy with his new place. Thanks for using Wildcat Moving/Wildcat Van Lines for your dads long distance move.
Ashton with Wildcat is the single reason that our cross country move was able to happen. After a horrendous experience with the local movers, Ashton went above and beyond his role to help pack and load well into the morning hours to make certain that he was able to get our belongings on the road and to their destination on schedule. When he arrived at the destination, he again helped u load and assemble furniture, making our move as seamless as it could be given the situation we were in.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- interstate move30
- smooth move29
- responsive staff23
- long distance move19
- cross country move13
- careful handling of furniture6
- dedicated truck5
- complicated move3
- moving blankets3
What the company says about itself
Taken from Wildcat Van Lines’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
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“…moving coordinator will be available 24/7 to guide you through every step of the”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“…with one of our trusted, licensed, and insured third-party moving partners. Wildcat Va”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
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“…and unloading assistance with trusted, licensed moving professionals. STEP 3 Transport”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“Recommended Movers Contact 859-519-0766 Free Quote Directions 859-519-0766 About Services”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- facebook.comsocial
- chamberofcommerce.comdirectory
- mapquest.comdirectory
- birdeye.comreviews
- bbb.orgreviews