XT Moving, LLC
Moving and storage service in Walnut Creek, California
Google rating
4.8
Ratings counted
204
Are 1 or 2 star
3.4%Around typical
The rating breakdown
7 of the 204 ratings in Google’s published star breakdown for XT Moving, LLC are one or two star.
Against other listings in Walnut Creek
About the same as the middle of the 3 listings in Walnut Creek we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 194 | 95.1% | |
| 4 star | 2 | 1.0% | |
| 3 star | 1 | 0.5% | |
| 2 star | 0 | 0% | |
| 1 star | 7 | 3.4% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is XT Moving, LLC at 3.4%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for XT Moving, LLC, counted by matching the words they used.
- Damage to belongings1 · 50%
Counted across the 2 one and two star reviews we have read for XT Moving, LLC. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Please do not trust this company with your long distance move. I chose this company over others based on great reviews and that was a bad mistake. In our interstate move from CA to AZ, multiple furniture items were broken since they clearly were not handled with care. For example, the legs on my antique desk were broken off and the mover tried to hide it by re-assembling it together when clearly if you simply touched the desk it would topple over.
PLEASE READ UPDATES BELOW: In short, I was told in August I would be getting a refund. I have sent several emails, a web form submission, and left two voicemails and no one has gotten back to me. AVOID! …
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast2 · 67%
- Turned up when they said1 · 33%
- Careful with belongings1 · 33%
- Kept in touch1 · 33%
- Professional and courteous1 · 33%
Counted across the 3 four and five star reviews we have read for XT Moving, LLC. A review can mention more than one thing.
In their own words
AK and his crew did a fantastic job moving my 5-bedroom home. They arrived on time and came prepared to work. All the furniture was carefully wrapped and prepared for shipping. The process was extremely efficient and basically stress free. If you’re looking for high-quality movers to get you to your next home, I highly recommend using XT Movers. They’re super responsive, professional and reliable. You can’t ask for more than that. Peace.
XT movers saved our move 🙏🏽. We had booked with another company and they told us last minute (when they should have shown up) that they were now delayed by possibly 6 hours. We quickly found XT movers on yelp (saw lots of good reviews) and …
I moved today with XT Movers, particularly with Brian, Alex, Pasha, Aleks, Isya. And I must say their service exceeded all my expactations. From start to finish, the entire process was seamless and stress free. They were very accommodating …
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- long distance moving17
- competitive pricing7
- damaged items6
- efficient movers5
- honest staff4
- flexible scheduling4
- quick packing4
- flat rate pricing3
- heavy item moving3
- quote process3