You Move Me Nanaimo
Mover in Nanaimo, British Columbia
Google rating
4.9
Ratings counted
182
Are 1 or 2 star
2.2%Around typical
The rating breakdown
4 of the 182 ratings in Google’s published star breakdown for You Move Me Nanaimo are one or two star.
Against other listings in Nanaimo
3.8 percentage points lower than the middle of the 20 listings in Nanaimo we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 176 | 96.7% | |
| 4 star | 2 | 1.1% | |
| 3 star | 0 | 0% | |
| 2 star | 2 | 1.1% | |
| 1 star | 2 | 1.1% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is You Move Me Nanaimo at 2.2%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for You Move Me Nanaimo, counted by matching the words they used.
- Damage to belongings2 · 67%
- Late, delayed or a no-show1 · 33%
Counted across the 3 one and two star reviews we have read for You Move Me Nanaimo. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
The worst. More expensive than other movers, showed up over an hour late, used filthy floor coverings that tracked salt all over the house and the unit we were renting, left our plants outside at -10c and destroyed two huge monsteras and …
Hi M H, We're really sorry to hear all this. We're unable to match your information to a client in our records based on the information provided. I assure you we wish to make this right, if you can please contact us directly at [phone removed] we would be happy to address your concerns.
My move with You Move Me was booked for December 10. On December 9, I received a call from “Ray” letting me know that my move was cancelled and it would be rescheduled to December 11 or 12. Apparently, my move was cancelled as “one of our trucks broke down”. It’s not my responsibility to figure this out but I suggested that they rent a truck from elsewhere. My move had to go ahead as planned. Ray later called me back to say that my move would go ahead as they had “figured it out”.
Hi Moira, We do understand and are aware that a mistake was made in calling you regarding … More
It seems like whoever runs and owns the Nanaimo location has a bone to pick with the city. I saw the city remove a sign that was posted by them and then out of pettiness the owner posted about 20 on the street then a few days later they are littered on the roads because of the wind. I'm fine with posting a sign for your business but come on. Doing this sort of stuff says a lot about your business and how little you care for your own community.
Hi Mark, Thanks for your feedback here. We certainly don't intend to litter the streets (we live here too!).
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast8 · 44%
- Professional and courteous8 · 44%
- Careful with belongings4 · 22%
- Turned up when they said3 · 17%
- Kept in touch1 · 6%
Counted across the 18 four and five star reviews we have read for You Move Me Nanaimo. A review can mention more than one thing.
In their own words
We moved our office with You Move Me and they made the process so simple. They were super careful with our office equipment, were on time, did the work quickly and were super friendly.
Top notch communication from the whole team. Everyone arrived on time and they did great work. In particular, this team did a lot of unboxing and assembling and they did an excellent job at dealing with an uncertain task. Thank you to Parker, Wyler, Kyle and Sean
I had the pleasure of working with a fantastic moving crew on June 1st—Jorge, Matt, and Mark—and I can’t say enough good things about them! From the moment they arrived, they were professional, kind, and incredibly friendly. They handled everything with care and moved efficiently while still making sure nothing was rushed or overlooked. Moving can be such a stressful experience, but these three made the whole process feel smooth and easy.
Hello Samantha, it’s such a treat to hear about the impact that our amazing team had on your move! It’s customers like you that make our business successful. Thanks so much for taking the time to share this excellent review.
An excellent moving experience from Sooke to Nanaimo by Jorge, Tucker, Kyle, Kaedin &Kyle! Thank you for being quick and efficient and for making our big move which should have been stressful a smooth and professional experience. Really appreciate that they also came under the estimated cost! Thanks guys! Highly recommend.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- polite staff31
- efficient movers21
- professional movers19
- smooth move10
- careful handling of furniture6
- experienced staff4
- quick move3
- accurate estimate2
- moving day experience2
- under estimate2
What the company says about itself
Taken from You Move Me Nanaimo’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises free estimatessays on their website
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“Commercial Packing Blog (250) 220-7242 Free Estimate Vancouver Island Movers Made for Ferrie”Raw text captured from the page, including any surrounding navigation.
- Says it is bondedsays on their website
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“…usiness and life partner, Patrick. They bonded over a shared passion for their communi”Raw text captured from the page, including any surrounding navigation.